“The order was processed very quickly and delivered within two days from Finland (to the East coast of the US). Our order was packed very securely in the original packaging, so our items were safe and made it through transit. Highly recommend the FDS if something catches your eye.”
“Information on the web is clear. However, led light tube was missing in my package. It took a long time for a response and further questions were asked. Issue is still being resolved.”
“I ordered the Nordic Cookbook and it is a beautiful book! The book arrived in great condition and was packaged well. I especially liked how it was wrapped, as it gave a nice presentation. It also arrived a lot quicker than expected, within 10 days, which was a pleasant surprise since I am overseas. Thank you for a great experience!”
“I have not received my package. I reached out to customer service multiple times on social media, email, chat, and your website and nobody has gotten back to me. this is my first experience purchasing from your company and it has not been good at all.”
Dear Alex,
Thank you so much for taking the time to share your feedback regarding your experience on FinnishDesignShop.com.
We truly appreciate your honesty and apologize for the inconvenience caused. We are grateful for customers like you who help us identify areas where we can improve.
We are genuinely sorry for the delay in responding to your inquiries through various channels, including social media, email, chat, and our website. We reply to chat and email messages as soon as possible - please kindly note that social media such as Facebook, Instagram etc. are not ran by our customer care so we are unable to provide help from these channels.
Once again, thank you for your feedback, Alex. We truly value your business, and we are committed to serving you better. We look forward to hearing from you and resolving this matter satisfactorily.
Best Regards,
Petteri
“Super fast shipping and the item came in perfect condition. It was already assembled so all I had to do was take it out of the box. I also love that there was no plastic packaging.”