“NELL'ESSERE VELOCI NELLA SPEDIZIONE E NELLA GENTILEZZA E DISPONIBILITA' A VENIRE INCONTRO ALLE ESIGENZE DEL CLIENTE; UN PARTICOLARE RINGRAZIAMENTO A TUTTO IL TEAM!”
“Unfortunately, in the past, you were perfect. Today, probably due to your growth, there is no longer any relationship with the customer. No one responds to customer support. Shipments promised in a few days have not arrived even after months. I am still waiting for an order placed two months ago. We manage several restaurants and have been your clients for a long time. I find your service has significantly worsened. Let me just tell you that the goods are already in Italy, but there is no indication of when they will be delivered to us.”
“Lo store è fantastico come prodotti ed esperienza di acquisto. La spedizione è arrivata addirittura in anticipo, in perfette condizioni e impacchettata con la massima professionalità e sicurezza.”
“They sent back my parcel twice because of an inconsistency with the billing address and the delivery address. They could have rearranged the shipping with me but they were actually really unhelpful. They just said to me that I would have to wait for a refund after 14 days, without offering any other solution. Disappointed.”
Hi,
Thank you for your feedback! We are sorry that there were problems with the delivery.
Please contact our Customer Service and we will be able to check the details.
Best regards,
Customer Service
Finnish Design Shop
