“Hulltrains is one of the train companies I like travelling with the most. Very comfortable and clean trains. Fast and mostly on time. Good customer service. Website very easy to use. I strongly recommend.”
“Whenever I travel to London I love to go by First Hull Trains, it is such a convenient service from Hull. The staff are always cheerful and helpful but the icing on the cake is to to arrive in London just two and a half hours after departure. I can only think of one small drawback but this is the same on all train services with seats that are clustered round a table... there is not enough leg room, especially when sitting opposite a stranger.”
“I always use Hull trains as they have the one thing that most other companies do not have, which is reliability. The trains are always clean and tidy, and always spot on with customer services. I live in London and use Hull trains regularly to get from Kings Cross to Howden and back again. The staff always have a smile on their faces and I have always found them to be extremely courteous and helpful. I shall continue to use their service for a long time to come”
“the staff member at the counter at Hull station was very helpful and made a great effor to ensure that I got the best available price. She informed me about the weekend supplement etc.
Excellent cusotmer service - I wish I had made a note of her name!”
“Buying the ticket online was simple and easy. The train journey was relaxed and enjoyable although I found the air conditioning made it a bit cold in the carriage. The staff were very helpful and polite.”
“Last month myself and my partner travelled to London and was delayed for some time due to signal failure. We sat on the train for over an hour on the flatform with no announcement as to what was happening. After an hour we were told to try and get on another train that was due to set off (which we did) we didn't have allocated seats so had to sit apart also even though this train went straight into out final destination station (kingscross) we were told that we had to change trains at Doncaster and get on another train to London. Before getting to Doncaster the train then had mechanical issues so we waited for 45mins outside of Doncaster. Once we arrived into Doncaster station we got off the train as directed. We were then told on the platform that we could get back on the train and don't need to change (which we then did) then once back on the train we were told to get off (once again) as the train would not be leaving due to mechanical faults. We then got off the train (again) and onto another one that took us to London......2.5 hours late! We missed a close relatives entrance to their suprise birthday party and a friend
(who we were sharing accommodation with) had to wait in kingscross for 2 hours due to our delay! Not happy to say the least! ????”
“I use hull trains to travel to London to visit my children and and their families and have always had courteous treatment from the staff on the train and feel I am well looked after”
“I love Hull Trains and recommend them to everyone. The staff are courteous and always very helpful and the trains are clean, modern and roomy. Free wi fi is a plus and Hull Trains were doing this long before anyone else. Hull Trains puts all the other operators to shame. The service to London is really excellent and I always try to book with Hull Trains when I can knowing that I am guaranteed to have an excellent journey.”
“Everything about Hull Trains is great. Their prices are fantastic if you buy well ahead of travelling. The staff are super helpful. The trains are usually close to on time - even when there are problems on the lines. Comfortable and convenient.”
“Hull Trains are brilliant! I have travelled from London to Hull (return) at least six times this year (and in previous years too!) - never once have I been disappointed! They are always on time, they are always clean and moreover, every member of staff is extremely friendly and helpful. Have a great Christmas and see you in 2016!”
“I use Hull trains to visit my daughter in London. I have always found them to be clean, on time and a reliable service. The staff at paragon Interchange ticket desk are not always good however- some have an off hand attitude, and not always polite.The staff on the trains are always lovely. I buy my tickets now online. The trains however are great!”
“Very pleasant staff.
The fresh milk and unlimited cups of tea in !st class is great.
The 1st class catering is very good.
the comfort in both classes is very good.
It makes for a very pleasant journey.”
