“Using the online service is very easy to use and information provided is very clear and precise. Normally get tickets sent by post which always arrive within two days of placing an order.
Customer service over the phone is excellent and also when on the train the service received is first class. Nothing is too much trouble.
I would recommend anyone travelling east of the country to use Hull trains as the service, cleanliness and comfort of the service provided is excellent.”
“My Hull Trains experience was a very pleasant one. Friendly staff. Lots of room on the train itself. A brisk return journey from London Kings Cross to Hull flew by in no time at all. Good pricing structure also compaerd to other train services. Hull Trains are ace!”
“Hull trains is a reliable service to London from Hull,we use this service fairly often,the staff are first class,food decent,clean and comfortable seats,all at a very good price ,even for 1st class.”
“Hull Trains is always good value and a pleasant experience
I caught the 6.02 train from Beverley to Kings Cross and was delighted not to have any changes
Great service, really pleased to hear it is now extended
Many thanks”
“I travel from London to Hull regularly so Hull Trains is perfect for me - always clean and friendly/helpful staff - my first choice.
However - I have experienced trains cancelled which is extremely inconvenient obviously. Also every time I book a ticket, online, I request an airline seat but I always get a table seat allocated - I simply sit elsewhere but would prefer to get what I specify. On my most recent journey I was in the quiet coach - first time I have booked this - despite all the notices so many people using audio equipment - i did the same in the end to be fair - staff did not challenge anyone doing so - one lady's phone was not on silent si every text message arrived with a ping - so "quiet coach" is pretty much an irrelevant idea to be honest.”
“My journeys with hull trains has always been a positive experience. The staff have always been helpful to extremely so. They are great ambassadors for the company. Picking up the train in Hull always means that I get my pre booked seat. The train is always clean and tidy, and the on board services are working.
I remember pre Hull trains, and the problems experienced travelling to London, and feel that Hull and its travelling customers would be a great great deal poorer without them.”
“Was disappointed with seating for 11th Dec 2015 as I had clicked on window, table and forward seating because I can't travel backwards and I have backward travel seats. So I am going to feel sick all the way to kings cross. I book these tickets frequently too. So quite upset really.”
