“Direct route from Hull to London means no changes no missed connections no stress! Friendly helpful staff and comfortable roomy seating complete the picture.”
“We have used your service from Howden to London a number of times and find it a convenient and quick way to get to London from Driffield as long as we can get a car parking space!
The trains are comfortable and spacious and the staff always friendly.
Thank you.”
“Staff very friendly,
Trains usually nice and clean.
Trains often have minor delays and are busy.
More healthy food options in cafe bar would be brilliant!”
“The new service from Beverley was a good development for those wishing to travel to southern Europe by train from this area. Leaving Beverley at 6.00am meant I arrived in Paris in time to make the Milan train to Turin for an evening meal. If you book early enough it is possible to get to Italy for less than £100 including 1st class Paris to Milan. Good on Hull Trains”
“Overall a very good service, but when things go wrong would like Hull trains staff to be on hand to give advice, specifically at Kings Cross. On board staff always friendly and helpful. Would also like to see more offers from London to the North rather always TO London.”
“always loved hull trains friendly staff ,comfy trains free wi fi great service i also thinks its good to support local firm however on one journey my daughter lost her 16 to 25 rail card despite me calling the railcard people to comfirm num and expiry dates she was penalised and charged £30 extra fare and her and her grandmas day was spoilt and it left her 79 yr old grandma and her really upset after a lovely day in londoni even went to office to try and tell them it was a genuine thing she lost her card in london ,this has left a sour taste and now feel different to hull trains”
“I have been traveling to London every month with Hull trains for the past 2 years and have always been happy with the service. The trains always are on time and the trains are very comfortable with free wifi and lots of leg space.”
“I always find Hull trains to be to time and comfortable with really helpful staff. My wife uses a wheelchair and, compared with other train companies, the facilities are very good. Again the staff are really courteous and helpful. It is good to have free wifi, but often the speed of the service makes it very difficult to use. Overall, I really enjoy traveling with Hull trains.”
“I travel from London to Hull regularly so Hull Trains is perfect for me - always clean and friendly/helpful staff - my first choice.
However - I have experienced trains cancelled which is extremely inconvenient obviously. Also every time I book a ticket, online, I request an airline seat but I always get a table seat allocated - I simply sit elsewhere but would prefer to get what I specify. On my most recent journey I was in the quiet coach - first time I have booked this - despite all the notices so many people using audio equipment - i did the same in the end to be fair - staff did not challenge anyone doing so - one lady's phone was not on silent si every text message arrived with a ping - so "quiet coach" is pretty much an irrelevant idea to be honest.”
