“If I win the Amazon voucher I will decline it. If a voucher for a more reputable company is offered in exchange for feedback in the future I will be more likely to give that feedback.
This will be the last time I offer feedback in exchange for the possibility of an Amzon voucher.
The less Hull Trains has to do with Amazon the better.”
“I love Hull Trains. They are by far the best company for getting to and from Hull. I fffel at home when I am on one of your trains. Virgin East Coast do free wine in First Class. That's the only thing they beat you on!”
“Your Staff are always friendly and helpful, even when there's been delays.
Keep up the good work Hull trains you could show some the other companies how it's done.
Would of given you a Very Good but I didn't get sat next to any tasty city gent.”
“I travel to London at least every six weeks and do try to book Hull Trains if they fit in with my timetable. I prefer Hull Trains because it is a straight through service, it's friendly and very convenient. I hate changing at Doncaster station when a Hull Train service is not available. It would be great if the service was expanded. You can always be guaranteed of friendly staff. Keep up the service.”
“Not only does First Hull Trains often offer the cheapest tickets, but they are reliable and rarely cancel/late. The seats are spacious and clean and the staff are always very friendly.”
“I always use Hull Trains website when planning a trip in England, because I can be sure the times and tickets will be reliable .
My only difficulty is that I have a UK bank account and billing address but spend a lot of time in Europe. This means that when I´m planning to go to England and use the trains there I would like to be able to have the tickets sent to another address. This service is not available so I have to arrange for the tickets to be sent to my billing address and the ask for them to be forwarded to me.
This is the only problem.
Thank you,
Kate”
“Hull Trains are easily the most comfortable and clean trains that you can find in the UK, and the on-board staff are always absolutely lovely: they have never failed to be helpful, polite and friendly.
Unfortunately I have recently had a lot of trouble with delays and cancellations on the Hull Trains services so I am starting the feel that they have become quite unreliable. However I should also say in all fairness when I have applied for refunds for delayed journeys I have received excellent customer service from their team so I will keep booking with them for the time being. I just really hope their reliability improves, especially for the Christmas period when I will be travelling a lot and don't want to spend the little free time I have in train stations or stuck on slow services.”
“An excellent service with friendly staff and it seems like they make it a minute or two faster with every timetable change. So why not 'very good'?
1. The toilets are a bit smelly and there are often 1 or 2 out of service on any given train.
2. I am really fed up of hearing "... but next time you must bring your railcard", which I seem to hear on every single trip. It seems like they let people get the railcard discount without making passengers actually buy a railcard. Very annoying when you have paid full price!
3. The food and drink offer is poor. The sandwiches are boring, the food is generally not very healthy and there is poor choice for vegetarians. Despite Yorkshire being full of great breweries, Hull Trains only sell the usual horrible national brands (how about something from Atom or Wold Top?) On the plus side, prices in the buffet are a little cheaper than most intercity operators and the coffee is now quite good.”
