Storage World Self Storage & Workspace Reviews

4.55 Rating 134 Reviews
88 %
of reviewers recommend Storage World Self Storage & Workspace
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Read Storage World Self Storage & Workspace Reviews

About Storage World Self Storage & Workspace:

Storage World Self Storage & Workspace provides a storage or workspace service to both Home and Business customers. Our stores are modern, purpose built and all agreements are flexible and affordable.

Visit Website

Phone:

01612744777

Email:

manchester@storageworld.co.uk

Location:

40 Ashton Old Road, ,

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I had a very pleasant experience with the staff who work at Flexispace. Universally they were friendly and efficient. This earns an extra star. However, my storage unit was flooded in September when Manchester suffered a deluge of rain one evening. The items stored in my unit suffered flood damage. Therefore, I don't recommend that anyone use the ground floor of this facility. I took out the 'in house' insurance cover at an exorbitant price of £9 per week for £10K of cover. I paid this for over 2 years. When I came to make a claim for the items that have been damaged I have had a very poor claims experience. It is almost 3 months later, my letters are being ignored and I haven't received settlement for a very straightforward claim. Not what I expected. For the premium price I paid I expected a premium service on making a claim. With hindsight the unit I had was very expensive. 110ft of storage space at over £200 per month. I now have a much bigger unit with Big Yellow Storage at a far lower price and was given my first two months at half price. Anyone storing at Flexispace must inform their insurer that the premises have been subject to flooding or their insurance cover is likely to be invalid. For the reasons I have outlined above I am unable to recommend Flexispace - find somewhere that doesn't flood and offers better insurance cover for a lower price.
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(Manchester) -
Thank you for your feedback of FLEXiSPACE. Clearly the general storage experience worked well and it was simply the events of September 13th that effected most of Manchester that caused concern (see link below). We too are disappointed with the duration taken by the insurance company specific to your claim. We have held a detailed conference call with them and understand that we both acted promptly and correctly. The delay is theirs alone - something they intend to ensure doesn't reoccur (little comfort to you) They did indicate that matters are all resolved and to your satisfaction, the only issue being the time taken (60-days) The freak conditions of 13/09/2016 we would hope never to be repeated yet we have undertaken some additional works where we can to mitigate. Our assessment rating for flood is at the lowest possible level. We enjoyed your custom and positive feedback when meeting. Sorry that our insurance partner eroded the goodwill created - and of course the freak weather conditions which started it all. http://www.manchestereveningnews.co.uk/news/greater-manchester-news/manchester-storm-shops-supermarkets-even-11883051
Eversince, I became customer the overall operation is extremely great, very very courteous staff who goes out of the way to help their clients. Very Happy and keep it up.....
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(Manchester) -
The storage units are clean and accessible,with a wide choice of units of various sizes .Staff are very helpful.
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(Manchester) -
Warm welcome, great space and a professional service. What more can you want
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(Manchester) -
Great place for storage. the staff are friendly and helpful.
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(Manchester) -
Thank you for the great feedback
very easy to use staff very helpful very satisfied with my experience at flexispace
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(Manchester) -
Thanks Warren for your kind words
I've been there since they have been opened and I have never had a issue there. My office is Central Manchester so easy to reach for my customers
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Thank you for the kind words
Some of the staff are a bit hostile
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Emmanuel, thank you for your review. So sorry you have had a negative experience. Our contact has always felt positive and friendly, so your feedback is a surprise. Hopefully we can make amends and resume our good relationship once again?
The whole place is well organised and they offer varied storage sizes. Only drawback I see is lack of forklift driver most of the time and a loading ramp for easy loading of containers. Right across the road from the Enterprise car van hire which should make for easier moving and storage.
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Thank you for the kind words - we have taken on board your points and will review. We do have FLT drivers on site daily, so assume maybe you didn't pre-notify? We haven't had a need for dock loading, but will assess demand
Really helpful and personable staff. Fantastic facility
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We're delighted with the service we receive from Flexispace. The staff are always on hand in case we need them and they give us a warm welcome every time we come in. The spaces they have for rent are perfect; well lit, dry and secure and the facilities are excellent. Access is also ideal, we have a secure fob to enter but then we can drive our van right up to the lift loading area to unload; making it easy to take furniture and items up to our lock ups.
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Thank you for the kind words Carol, a pleasure to have you and especially to assist in the great work you do!
They should provide boxes to store properly for fragile items. Small space with expensive cost.
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Ahmed, thank you for your feedback which we will take on board. We have two box sizes available in our box shop along with bubble wrap, furniture protectors, tape and all manner of packaging materials - sorry this wasn't made available to you. We also have 20 different room sizes, so if you need a larger room, please speak to a storage adviser on 0161 274 4777 - we try to encourage customers not to use space they don't need, so if you need smaller we also have lockers?
Excellent space. We have an office space, storage unit and yard space. Brilliant friendly team and very well priced.
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Thank you Sam
I have used offices and storage at Flexi-space and can recommend them to anyone. The staff are professional and will endeavor to help in any way they can.
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Pleasure to have you as a customer
Paid to park here and ended up being blocked in after being assured that nothing would be parked in front of us. Went to speak to the attendant who simply blamed the team who was in charge earlier in the day and said it was nothing to do with him. Will avoid at all costs in the future!
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Sorry to hear you were blocked in at the end of the Coldpaly concert. We have 4 guys on site who try and manage every car into its space, but at peak times some exuberant concert goings are less considerate than others. We have had three concerts so far this month, nearly 700 vehicles parked and know 3 have had some form of obstruction. We have spoken with the guys that manage event parking and working on improvements to get this number back to zero. Sorry to spoil the end of your night, we hear it was an amazing gig!
The team at Flexispace were very helpful in assessing the unit size we would need, they even arranged removals at the same time! The building is clean and modern, we have found the whole experiance very good and would definitely recommend and wouldn't hesitate using their services again.
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All of the employees are fabulous! They are always willing to help and are very friendly. I found the facilities great and at a very competitive price. I would highly recommend!
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I own a small manufacturing business in Bolton and recently had need of extra storage space for a few months during a particularly busy spell. One of our suppliers urged that I contact Flexispace as he'd used them on two previous occasions and had been very impressed. Having followed his advice, I can now say that I wholeheartedly agree! From the very outset of my dealings with them, they were helpful, efficient and courteous, even when it transpired that I'd underestimated the storage space I'd need, which entailed them having to do some last-minute swapping and changing with our arrangements. They may be on the wrong side of Manchester for me, but their location is very easy to access, and the level of service I've received has made the extra few miles more than worth it. I highly recommend them!
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Thank you for the kind words, always a coffee for you when you make that cross City journey!
We enjoy the ease of access to the equipment in our storage. Due to the close proximity and the ability to access out of hours, the store is perfect for us. As an events company, we often need access at all hours and over Bank Holiday so this access is imperative for us. The staff are always keen to accommodate and most recently, our new storage unit is our best one yet as the layout of the store allows us to utilise the space more efficiently. Very minor improvement would be regarding the post on the main gate when exiting. It is in a difficult position too far over so you always need to get out of your vehicle to fob to open the gate and exit. I can provide an image shortly.
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Thanks Mark, noted re the post - we will review asap
I rented two rooms from flexi space. I have never used storage before and I had no problems with access and to make life a breeze they have storage trolleys (we had a wardrobe on at one point) to bring to the right up to the van and then wheeled our storage straight into the lift located right next to the door. Once inside it's easy to navigate to your door and unload. Plus easy to pull into off the main road as wide entrance to the main car park. Highly recomended. Tom.
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Thanks Tom, no licence needed for the trolleys, but sounds like you got the best out of them!
Storage World Self Storage & Workspace is rated 4.55 based on 134 reviews