Storage World Self Storage & Workspace Reviews

Name: Storage World Self Storage & Workspace
Address: Storage World Self Storage & Workspace, 40 - 46 Ashton Old Road, Manchester, Manchester
Rating: 4.68

4.7 Rating 248 Reviews

91 %

of reviewers recommend Storage World Self Storage & Workspace

Company Reviews

Metrics

Info

4.7

Based on 248 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Storage World Self Storage & Workspace:

Storage World Self Storage & Workspace provides a storage or workspace service to both Home and Business customers. Our stores are modern, purpose built and all agreements are flexible and affordable.

Visit Website

Phone:

01612744777

Email:

manchester@storageworld.co.uk

Location:

Storage World Self Storage & Workspace,
40 - 46 Ashton Old Road,
Manchester
Manchester
M12 6LP

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Storage World Self Storage & Workspace 5 star review on 13th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The very rough looking cleaner at the middleton branch is extremely rude and sighed and swore “f sake” under her breath when i had to walk over her mopping to get where i needed to be! as an older lady i felt really intimidated and waited until she had moved to walk back though.”

Helpful Report

“Came across this company by chance as I was on google maps, made contact, through Chat, and spoke to an assistant requesting prices. After an extensive conversation, all relevant details provided, I was informed that “I’ll be contacted by another person for provide me with costs”. ‘Sade’, sent a message requesting ALL INFORMATION already provided earlier in the morning with a colleague. At work, busy, I requested that she/he consult the previous Chat made as all information are there. I just wanted a price. No prices on page. Good information regarding sizes of “storage” etc. and was able to choose the required size of box, but no prices in sight. Half morning spent just requesting a price, nothing else. No joy as ‘Sade’ was very insistent that I repeat my requirements, again, for her benefit. What a waste of a morning. Luckily, there are many other such facilities available, that would appreciate that other people must work too!”

Helpful Report

Thank you for feedback which have escalated for process review. We have been trialling out of hours tools to expedite information to customers when the store closed. We understand where they are failing and will improve. We have 20 different room sizes so try hard to match customers to the best value. Often this requires an exchange of information to get "just right" Sorry if this process felt elongated. We don't like to just quote a rate, as we often find we can save customers money.

“Too many hidden charges. License fee! Entry fob! Extortionate insurance!!!! And to top it off, very very rude, completely unprofessional staff.”

Helpful Report

“When I initially discussed and booked the storage unit over the phone I wasn't advised of the compulsory extortionate insurance fee. Have been waiting almost 2 weeks for a refund. Not offered any compensation or explanation for the delay other than bank holidays. Even taking bank holidays into account refund still delayed. Advised it can take up to 2 weeks, even though all other companies manage to refund within a couple of days. Very dissatisfied.”

Helpful Report

Sorry we haven't met your expectation. We have taken on board all points and using as part of our continual improvement strategies. Your review is anonymous, should you wish to discuss further, please drop jacci@storageworld.co.uk your details - she is the Group Customer Service & Operations Manager.

“If I could give 0 stars I would. Terrible customer service. The staff were extremely rude, in particular Jay and the manager Michael, I can't say about other staff as it would be unfair to do so. From the day I began my contract with them they were extremely unfriendly, blunt, and just plain rude. It was such a shame as from the beginning I had interacted with them in a respectful manner and with politeness from the get go but was met with hostility and disrespect. I also saw on various occasions them being rude to new customers enquiring about their services. Not sure why the arrogance and attitude is necessary really. If they are that unhappy about their jobs in customer service, then simply change their field of work. Normally I wouldn't write a review about a company if the experience was a one off (we all have our bad days), but after being treated with such a lack of respect time and time again and after seeing the way they had treated other customers right in front of me I think an honest review is due.”

Helpful Report

So sorry we haven't created a good impression with you. We have reviewed all matters associated with your term of stay with us and spoken with the individuals named. We will strive to improve and take your comments very seriously. It is unusual for the guys to receive this type of feedback, and we can assure you they have taken constructively. Some element of the communication seems to revolve around the vacation process, this separately is being reviewed and improved. If we can ever make amends, we would like to.

“Terrible service very expensive there are cheaper more proffesional outfits I would recommend using them instead Google is a great tool don't be overcharged by this unprofessional outfit.”

Helpful Report

“All I can say I have been let down badly by storage world. I work away a lot of the time. So a lot of the Communication was done by email and telephone calls. A week before I got told that I need to sort some ID and bills to prove who I was, Bear in mind I’m closer to France than Manchester. Anyway had all the removal guy ready to go for the moving in date and had to cancel because there was no leeway With the ID. Which means. I have got a flat full furniture Worth over 3000 pound which will end up going to the trip”

Helpful Report

“They should provide boxes to store properly for fragile items. Small space with expensive cost.”

Helpful Report

Ahmed, thank you for your feedback which we will take on board. We have two box sizes available in our box shop along with bubble wrap, furniture protectors, tape and all manner of packaging materials - sorry this wasn't made available to you. We also have 20 different room sizes, so if you need a larger room, please speak to a storage adviser on 0161 274 4777 - we try to encourage customers not to use space they don't need, so if you need smaller we also have lockers?

“Paid to park here and ended up being blocked in after being assured that nothing would be parked in front of us. Went to speak to the attendant who simply blamed the team who was in charge earlier in the day and said it was nothing to do with him. Will avoid at all costs in the future!”

Helpful Report

Sorry to hear you were blocked in at the end of the Coldpaly concert. We have 4 guys on site who try and manage every car into its space, but at peak times some exuberant concert goings are less considerate than others. We have had three concerts so far this month, nearly 700 vehicles parked and know 3 have had some form of obstruction. We have spoken with the guys that manage event parking and working on improvements to get this number back to zero. Sorry to spoil the end of your night, we hear it was an amazing gig!

Storage World Self Storage & Workspace is rated 4.7 based on 248 reviews