Storage World Self Storage & Workspace Reviews

Name: Storage World Self Storage & Workspace
Address: 40 Ashton Old Road, 40 Ashton Old Road, Manchester
Rating: 4.64

4.6 Rating 214 Reviews

90 %

of reviewers recommend Storage World Self Storage & Workspace

Company Reviews

Metrics

Info

4.6

Based on 214 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Storage World Self Storage & Workspace:

Storage World Self Storage & Workspace provides a storage or workspace service to both Home and Business customers. Our stores are modern, purpose built and all agreements are flexible and affordable.

Visit Website

Phone:

01612744777

Email:

manchester@storageworld.co.uk

Location:

40 Ashton Old Road,
40 Ashton Old Road
Manchester
M12 6LP

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Storage World Self Storage & Workspace 5 star review on 13th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Front gate is always broke, my shutter to my entrance of the building was also broke one day god knows how long it was like that for. City game was on and didn’t no storage work allow them to use it as a car park, which one person was blocking my front door which didn’t allow me to access properly through the door”

Helpful Report

Saqib, thanks for the feedback. We have had a rough week, couriers flying around under Xmas deadline pressure not paying attention - all issues resolved same day. Sorry had an effect on you. Some things are just outside our control, but we do strive to mitigate and resolve quickly.

“It's the second time now that my trailer as been blocked by other cars. When it's matchday in Manchester City football club, all the cars are a park in the back area, blocking the trailer. I have already informed that I need 24h access since I have a food business and I never know when I do need to take it out.”

Helpful Report

Eduardo, your comments have been taken on board by the team and tactics put in place to ensure won't repeat. Sorry for your inconvenience.

“Didn't got correct pricing at the initial visit and initial signing up. At the time of final contract signing, the indicated price appears 20-30% higher becase insurance was not included into initial quotation (even if asked several times to tell "final, total, non discounted, all included" price). Had to rush looking for another storage (awaiting lorry with my stuff on the next day), fortunately found suitable storage company.”

Helpful Report

Thank you for your feedback and insight. We will certainly take a closer look into your experience and try to better understand how we could improve.

“Staff is telling different stories of seeing them in person and emails. Charge additionally which is not acceptable. Not recommend at all”

Helpful Report

Thank you for your feedback and sorry that you have anything other than a positive experience. Your feedback is slightly misleading - specifically that your only additional charge was for the extra period of time you stored with us i.e. you stayed longer than you originally expected. If our understanding is incorrect, please email Store Manager jacci@flexispace.com who will rectify immediately

“I had a very pleasant experience with the staff who work at Flexispace. Universally they were friendly and efficient. This earns an extra star. However, my storage unit was flooded in September when Manchester suffered a deluge of rain one evening. The items stored in my unit suffered flood damage. Therefore, I don't recommend that anyone use the ground floor of this facility. I took out the 'in house' insurance cover at an exorbitant price of £9 per week for £10K of cover. I paid this for over 2 years. When I came to make a claim for the items that have been damaged I have had a very poor claims experience. It is almost 3 months later, my letters are being ignored and I haven't received settlement for a very straightforward claim. Not what I expected. For the premium price I paid I expected a premium service on making a claim. With hindsight the unit I had was very expensive. 110ft of storage space at over £200 per month. I now have a much bigger unit with Big Yellow Storage at a far lower price and was given my first two months at half price. Anyone storing at Flexispace must inform their insurer that the premises have been subject to flooding or their insurance cover is likely to be invalid. For the reasons I have outlined above I am unable to recommend Flexispace - find somewhere that doesn't flood and offers better insurance cover for a lower price.”

Helpful Report

(Manchester) -

Thank you for your feedback of FLEXiSPACE. Clearly the general storage experience worked well and it was simply the events of September 13th that effected most of Manchester that caused concern (see link below). We too are disappointed with the duration taken by the insurance company specific to your claim. We have held a detailed conference call with them and understand that we both acted promptly and correctly. The delay is theirs alone - something they intend to ensure doesn't reoccur (little comfort to you) They did indicate that matters are all resolved and to your satisfaction, the only issue being the time taken (60-days) The freak conditions of 13/09/2016 we would hope never to be repeated yet we have undertaken some additional works where we can to mitigate. Our assessment rating for flood is at the lowest possible level. We enjoyed your custom and positive feedback when meeting. Sorry that our insurance partner eroded the goodwill created - and of course the freak weather conditions which started it all. http://www.manchestereveningnews.co.uk/news/greater-manchester-news/manchester-storm-shops-supermarkets-even-11883051

“I was not happy to receive a very rude and abrupt call asking me to come to the storage unit "at once" as some trolleys have gone missing and our unit may have a trolley in it. I was unaware of this having not been to the unit previously and therefore felt it was a little unfair to be accused of something out of my control. I think the attitude and customer service of the employees needs some attention as it does not promote a positive user experience at all. In fact it has prompted a review of our current contract to look elsewhere, as the service in addition to the rising cost of the unit is becoming less and less attractive.”

Helpful Report

So sorry to hear we have created a less than positive experience. We have passed to our MD who will contact you today and hopefully help resolve. We feel you are a great customer and so want to do all we can to make amends.

Storage World Self Storage & Workspace is rated 4.6 based on 214 reviews