Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers did not arrive on time, they arrived several days late. Also, when they did arrive they looked nothing like what they were supposed to.”

Helpful Report

(Rainbow Florist Designers) - Posted 4 years ago

Hi Megan Thanks for taking the time to leave us a review, we're sorry your order was late but we want you to be 100% happy with what was received, our customer support team have sent you an email requesting some details so we can follow up for you.

Posted 4 years ago

“Very expensive for a tiny bunch of flowers £50 for about six blooms (see below). Not delivered as requested. Given the level of competition out there, I would recommend going elsewhere for your flower deliveries.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 4 years ago

“Ordered flowering plants - roses ("Potted Love") for the birthday of my aunt in the UK (I'm in the US). The day before the delivery, I get an email saying the roses are not available. WHAT? It's not like I ordered an exotic plant; it's roses in June in the UK. In any case, they suggest a substitution - Peace plant. Not the same, is it, but what am I to do. I could wait for the roses, but that would mean delivery after the birthday. Also not a good option. And they sent emails about this, not a text, although they have my mobile number. With the time difference and delivery scheduled for the next morning, a text would certainly have been more efficient. Overall, not happy with Floom. Won't be using again.”

Helpful Report

(Alyson Mowat) - Posted 4 years ago

Hi Margaret Thank you for taking the time to review. I understand you agreed to the substitution. Im sorry that roses were not available. To be fair, the plant will last longer than the roses. Either way, I am grateful for the suggestions made regarding text. Unfortunately, we dont offer this experience yet. However, I will relay this message to the Operations team. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“Small for the money”

Helpful Report

(Gardenia Of London) - Posted 4 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 4 years ago

“The online process to order was very easy. However, the flowers that were delivered did not look at all like the picture description. The flowers delivered would not be something I would send ever. My first and last time using floom.”

Helpful Report

(AC Blooms London) - Posted 4 years ago

Hi Isha Im sorry that you're disappointed. I understand the flowers delivered werent what you had order. Im keen to investigate this matter with florist. If you can email images to: support@floom.com I'll look into this matter and work towards providing a positive resolution.

Posted 4 years ago

“Flowers didn't arrive to recipient”

Helpful Report

(Marguerite Gardens) - Posted 4 years ago

Hi there Ammon and Jeff Thanks for taking the time to leave a review, we're so sorry to hear your flowers did not arrive, please do send us an email to support@floom.com and will be happy to help you with this

Posted 4 years ago

“Flowers arrived on time, the Lillys haven't opened yet but the blue flowers looked like they were half dead. I live and work in Oman and decided after a few flower disasters to try someone new to send my wife a bouquet to cheer her up. Looks like al florists are the same.”

Helpful Report

(PM Flowers) - Posted 4 years ago

Hi Alistair Im sorry that you're disappointed with the order. I understand the flowers were not fresh. As a result, Im going to investigate this with the florist. I'll get back to you with an update.

Posted 4 years ago

“Bouquet was late”

Helpful Report

(Big Bang Flowers) - Posted 4 years ago

HI Sarah I'm so sorry your order was delayed we are so sorry to hear this. Please do send us an e-mail over at support@floom.com in order for us to help you with this

Posted 4 years ago

“Pretty disappointed, chose a product based on delivery date for somebody’s birthday and 2 days before it was supposed to be delivered they now said it was not possible due to a holiday. Too late to find anything else that could be delivered in time and missed the birthday.”

Helpful Report

(Alyson Mowat) - Posted 4 years ago

Hi Tanya Im sorry there have been issues. I understand the Customer Services Team has been working with you. Please can you email: support@floom.com - so we can send details on the cancellation of your order.

Posted 4 years ago

“Unfortunately a date was promised and the reason for choosing that vendor, (next day delivery for a birthday)They could not fulfill my order apparently due to a flower delivery on their end. Honestly, I felt as though they took the payment knowing they couldn’t deliver. The delivery was made a day late, lost it’s glory.”

Helpful Report

Posted 4 years ago

We are so sorry to hear your order arrived a day late. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 4 years ago

“My confirmed delivery was Monday, 5/30 when placing my order and order confirmation page. It was not delivered that date or updated on the order confirmation because of the Memorial Day holiday, I didn't find out about the delay until reaching out to the recipient to find it wasn't delivered and connecting with Customer Service. It's now being delivered a day late”

Helpful Report

Posted 4 years ago

“Poor customer service so not use”

Helpful Report

(Floral Ambition) - Posted 4 years ago

Hi Martin Im sorry you have had a disappointing experience. I understand your order was cancelled. Unfortunately, this was due to unforeseen circumstances. I can see that your refund will be processed. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“you did not include my note with the delivery!!!!”

Helpful Report

(Lux B Flowers) - Posted 4 years ago

Hi Jessica Im sorry about the disappointment you have experienced. I understand that your message note was missing. I am keen to look into this. I will email you with further details.

Posted 4 years ago

“The flowers that were delivered are not at all a match with what I ordered.”

Helpful Report

(Finer Flora) - Posted 4 years ago

Hi Stephanie I'm sorry that you have had a disappointing experience. I understand the flowers you ordered weren't what your recipient received. I'm keen to look into this matter for you. Please can you send images to: support@floom.com Once I receive your images, I will investigate this matter with the florist.

Posted 4 years ago

“I was frustrated because I've made clear instructions on how to deliver the flower to the recipient correctly, but the delivery failed to understand which resulted in not delivering the flower on the specific date I requested and charging me an extra 15~ dollars for redelivery fee. The recipient received the flower on the second day late, and the flower had been sitting in the store for a day. The delivery experience was frustrating and unprofessional, but the customer service was really good. Hence, the 2 star.”

Helpful Report

(Bel Air Flowers) - Posted 4 years ago

Hi Jingkai, We're sorry to hear of the issues surrounding your delivery. I can see this has since been resolved for you and we're glad our customer support team was able to help as quickly as possible!

Posted 4 years ago

“The flowers the person received looked nothing like the ones in the photo”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 4 years ago

“Delivery was on time, but the flowers were not fresh. Check pic taken the next day. For this kind of money - we paid 238 with taxes, the quality should have been better. The checkout process was not ideal, I could not figure out if I white flowers were selected indeed or not. had to add as a comment to the order + contact support to make sure.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 4 years ago

“When I ordered I had to wait a few days for a delivery slot. Then my flowers were delivered the day after I was told they would be. The person that I sent them to sent me a photo of what she had received and they were very poor. I paid over £50 for a few tulips.”

Helpful Report

Posted 4 years ago

“I am sorry but was very disappointed in Floom’s service. My order, to mark a 40th anniversary arrived a day late and even then was not delivered until 7pm. Unable to reach customer service by phone. Will not use Floom again.”

Helpful Report

Posted 4 years ago

Hi Nina Im sorry, you have been disappointed with the experience. I understand your order arrived a day late. I am in the process of investigating this further with the florist. I will be in touch soon with an update.

Posted 4 years ago

“Flowers were supposed to be delivered one day and were delivered a day later”

Helpful Report

Posted 4 years ago

Floom is rated 4.4 based on 21,566 reviews