Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

Write Your review

Tell us how Floom made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers that were delivered was not the flowers chosen on the website. Once order was placed never received an email. Confirmation.”

Helpful Report

(Seasons A Floral Design Studio) - Posted 3 years ago

“delivery was a mess customer support did not respond”

Helpful Report

(Tribeca Florist) - Posted 3 years ago

“Not great - the plant I ordered over a week ago wasn't available, and I haven't yet got an update/estimate of when they might be in stock again”

Helpful Report

(Alyson Mowat Studio) - Posted 3 years ago

“Flowers were nice BUT - delivery was late, I couldn't get a hold of a human to ask for help, I left a voicemail and did not get a return call, and I received a "delivered email" a day later.”

Helpful Report

(Carroll Flower Shop FC) - Posted 3 years ago

“Delivering flowers at 5pm for a birthday I ordered days in advance is kind of lame. Also when I called customer service you all were closed. You should definitely be open to help customers during the operating hours of delivery which you stated were 10-6pm pst. I ended up having to re-search who the florist was and calling them directly. Lastly I purchased the upgraded version of these flowers and they were just okay looking. What a bummer.”

Helpful Report

(Nigella SF) - Posted 3 years ago

“Wrong card delivered with flowers.”

Helpful Report

(PM Flowers) - Posted 3 years ago

“Flowers arrived with wilted plants. Customer service did not address my issue and tried to tell me I was wrong or that the issue wasn't important.”

Helpful Report

(Floral N5) - Posted 3 years ago

Hi Michael Im sorry there have been issues with your order. I understand the quality of your order was compromised. Ive searched the Customer Service emails and cannot see any communication with the team. I would be grateful if you could send images to the following email: support@floom.com. I will be keen to assist you here and look into this matter further.

Posted 3 years ago

“I am quite disappointed. I purchased a forever rose encased in a watery globe for $60 for my boyfriend. I included a special “inside joke” message with it. The photograph on gloom.com was so beautiful with deep red hues, but what was delivered was a bright pink monstrosity of a rose with specks of paint apparently used on the rose already broken off into the water. The thing looks like cheap, mass-produced junk available at hole-in-the-wall souvenir shops in Times Square. When I went to visit my bf & see what I had gotten him firsthand, I immediately starting apologizing for how crappy it looks. Fortunately my boyfriend is an amazing guy who knew it mist have looked way better in the ad (and he was totally right). The only thing I have gotten from this online buying experience is an expensive lesson in NEVER purchasing flowers online ever again. No more false advertising for me.”

Helpful Report

(Bouquets Flower Shop) - Posted 3 years ago

Hi Deronn Im sorry that there have been issues with your order. I understand the product received wasnt what you had purchased. Im keen to look into this for you. If you can send pictures of your order to: support@floom.com - I will pursue this matter further for you.

Posted 3 years ago

“Flowers that I ordered for a special someone's birthday were delivered two days late. I was left in the dark on the day of the scheduled delivery with no word of whether the flowers would be delivered or not. I was eventually emailed the next day, and then it took another day to get delivered. I also ordered the "Superior" for an additional $30, but there really wasn't anything superior about it. Unfortunately, I will not be recommending to others.”

Helpful Report

(Marson Garden) - Posted 3 years ago

“They didn’t deliver on the day agreed and forgot to write who the flowers were from on the card - despite the given note providing this”

Helpful Report

(The Bloom Room) - Posted 3 years ago

Thanks for taking the time to leave a review Harriet. I'm sorry your bouquet didn't arrive on the correct date and the sender's name was missed from the gift message. I can see it was included on your note for the order so it should have been included in the delivery - I've reached out to you via email so that I can get this resolved for you and look forward to receiving your reply.

Posted 3 years ago

“Unfortunately my original choice was out of stock. An alternative was offered on short notice and unfortunately my alternate gift had to be delivered the day after the special occasion. Was hoping to support local florists by choosing Floom.”

Helpful Report

(Blooms By G) - Posted 3 years ago

Thanks for your review Tony - I'm sorry that our original florist couldn't fulfil your order but I'm pleased that our team was able to have this covered by an alternative local florist. I can see we emailed you early afternoon to let you know but unfortunately, we didn't hear back until the evening with which option you'd prefer. While bouquet gifting is often time sensitive, we also know that a lot of thought goes into selecting the perfect arrangement to convey your message to your loved one and in this case we wanted to allow you the choice of a few options. I am glad however that we were able to get a bouquet out to your recipient and I really appreciate you supporting Floom and our local florists with your order

Posted 3 years ago

“You delivered the flowers a week early not on the specific date requested”

Helpful Report

(Lady Penelope's) - Posted 3 years ago

Thanks for your review Robert - looking at our system your order is still with the florist due to go out in a few days and I can't see any indication that it's been delivered already. I understand the significance of the date for your order so I've reached out to you via email so I can get to the bottom of this for you!

Posted 3 years ago

“I live down south and ordered flowers on Friday before for my sister in law in Wilmslow for Saturday. I was very disappointed to receive an email on Saturday that this was not possible even though the bouquet i wanted was still available for purchase. Was offered a refund which I accepted but Ive not received it yet. First time ever that a florist has failed to deliver..very disappointing.”

Helpful Report

(All About Flowers) - Posted 3 years ago

“The flowers are not only very small but look absolutely nothing like the photo - not the same flowers or colours and some were already wilted - not at all satisfied considering the price.”

Helpful Report

(Abigail's Flowers) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Order for same day delivery placed Sat morning. nothing delivered. Query sent Mon. Acknowledgement of query received . Nothing heard. Spoke Wed to help desk who showed email responses sent but which never arrived, though their email request for a review arrived! Eventually learnt that local florist had decided they could not do local delivery. My conclusion is that this is a large organisation where control and communication with local florists is poor. On the plus side they refunded my money quickly. I certainly wont be using them again.”

Helpful Report

(The Hiden Collective) - Posted 3 years ago

Hi Charles, we're really sorry to have let you down this time! I can see this has now been resolved with our CS team but please do let us know if we can help with anything else :)

Posted 3 years ago

“While the selection of bouquets and flowers were impressive, I was unhappy with the quality of the delivery. The flowers were delivered past the promised window (before 6pm) and some of the flowers showed up wilted. Although the florists are fair in saying that the petals are naturally soft, I am unimpressed with the customer service given the extensive competitors in this industry. I will look elsewhere for future flower deliveries.”

Helpful Report

(Noble Garden) - Posted 3 years ago

Thanks for your review Jayleen & Jade. I'm sorry to hear you weren't 100% happy with your order - I can see we forwarded your photos on to our florist who was able to provide some stem-specific care instructions. Transit can be stressful for some stems however with the proper care and plenty of fresh water they'll perk back up in no time.

Posted 3 years ago

“I did not get the flowers i ordered, i was informed they were not arriving today via email, and then the wrong ones arrived…”

Helpful Report

(Polen) - Posted 3 years ago

“Unreliable transaction and poor communication on this (supposed) same-day delivery. After placing the order, I received a message that my payment had been accepted but the order didn’t go through - and if I wanted to sort out the problem I had to call a number in the UK (from abroad). A kind lady answered and explained that this was not an uncommon problem and needed to take all my details again. She said the order would still arrive the same day and that I’d receive a confirmation when it did. I’ve only just received a confirmation 5 days after the fact! Sending condolences is already a sensitive and stressful affair, so this didn’t help.”

Helpful Report

(Titanias Garden) - Posted 3 years ago

Hi James Im sorry that you're disappointed with your experience. I understand that there was an order glitch initially with your order and now your order hasnt been delivered. I can see that the Customer Services Team have contacted you to confirm address details. The reason is that on our system the order is indicated as delivered. However, you have confirmed the order was never delivered. This is now a missing order and we'll need to investigate this with the florist. Please can you respond to the email sent to you and we'll take it from there.

Posted 3 years ago

“Whilst Floom is great as a service, I was really disappointed that the florist we ordered birthday flowers from cancelled at the last minute. I’m pretty sure they would know early on in the day if they can complete the order or not, notice 90 mins before the end of the delivery window isn’t acceptable. This meant I had no opportunity to reorder with another florist for same day delivery. I hope florists who show a pattern of unreliability aren’t allowed to sell via Floom.”

Helpful Report

(Fabienne Egger Flowers) - Posted 3 years ago

Hi Orla Im sorry that you have been disappointed with your experience. I understand that your order was cancelled. This was due to unforeseen circumstances. As a result, I had to cancel your order and process your refund. Please accept my apologies for the inconvenience caused. I hope we can redeem ourselves, should you place an order with Floom in the future.

Posted 3 years ago

“I am disappointed by the bouquet that was delivered. I ordered the Arya, I know some flowers were substituted but the bouquet was clearly not as nice as the bouquet I ordered. The delivery windows is very large and doesn't facilitate the delivery process from the customer perspective. The bouquet had be re delivered while someone was working from home at the address so that's really unfortunate. If the delivery person had called maybe this could have been avoided.”

Helpful Report

(Tribeca Florist) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews