Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was excited to suprise my mom with flowers on her birthday but they weren’t delivered on time. So I contacted Floom through chat and was assured they would arrive the next day. However although the status says it’s prepared for a day now, my mom still hasn’t received the flowers :(”

Helpful Report

(Kendall Flower Shop) - Posted 3 years ago

“I ordered once. I have since been spammed by email. The first was clearly a form letter claiming to be the manager reaching out personally. Since then, I have been spammed by a site which collects reviews. I have tried to unsubscribe. I will try again. In addition, this review form doesn't have the options which are actually appropriate (no "same day" choice, for example). I hope they get their act together as a company and get professional because it is an excellent idea. Shame. Good service, but I cannot recommend due to the spam.”

Helpful Report

(Eternal Petals) - Posted 3 years ago

“Confusing selection when ordering online - it was showing flowers that did not deliver to my area or couldn't be delivered on the selected date even though I had the necessary filters enabled. Premium delivery was on time however the delivered bouquet was significatly different to what I ordered, the specific flowers mentioned in the description were missing and were replaced by less attractive ones. No reply to my complaint was received as of yet however I got multiple emails asking for review in exchange for store credit.”

Helpful Report

(Marys Florist) - Posted 3 years ago

“Your website indicated my order would be delivered on Boxing Day but they were not delivered until December 28th.”

Helpful Report

(Beautiful Bunch Derby) - Posted 3 years ago

“Order was cancelled - will use Interflora in future.”

Helpful Report

(Flowers Unlimited) - Posted 3 years ago

“Delivered flowers are not as per picture. Not worth 135£”

Helpful Report

(Floritta) - Posted 3 years ago

“Flowers have not been delivered as promised”

Helpful Report

(Larkspur And Lavender) - Posted 3 years ago

“Very disappointed. I bought the flowers to be delivered for my friend's birthday over a week before it was supposed to be delivered. On the day of the delivery, they contacted me saying they can't deliver today and I have 2 options, to cancel the order or get it delivered another day. I was very upset as my friend's birthday was today and not some other day. I ended up canceling the order and getting the flowers from another online shop that was able to deliver on the same day!”

Helpful Report

(Larkspur And Lavender) - Posted 3 years ago

“The plant I received had dried ends and the pot is chipped. Not to mention the high delivery fees. Not very happy with the product”

Helpful Report

(Sunny Florists) - Posted 3 years ago

“See pics for yourself. I've never been baited and switched so badly. They substituted those gorgeous pale pink flowers for some tacky looking hot pink and green daisy things I'd expect in a $5 bunch from 7eleven. They offered a 40% discount even though the website says you get the bouquet you ordered or your money back. So this is the worst of many flower delivery businesses I've ordered from. Never again.”

Helpful Report

(Andrea's Flower Shop) - Posted 3 years ago

“The flowers were gorgeous but arrived on Saturday instead of Friday, which completely ruined the surprise I was hoping to plan. Also I did not here back from customer service when trying to track down my order on Friday night”

Helpful Report

(My Blooming Business) - Posted 3 years ago

“Afraid the flowers never arrived and Floom couldn't get ahold of the florist. They resolved it quickly and refunded my order but still a bummer.”

Helpful Report

(Flowers On Essex) - Posted 3 years ago

“I requested flowers be delivered between 10-4pm, flowers not delivered until AFTER 6:00 pm. Wasted my entire day waiting for delivery. All day status listed on tracking site stated orde was ‘prepared’ . Very poor communications. Had to call for update, when I spoke with someone they said delivery was on its way, didn’t get delivered for over an hour later.”

Helpful Report

(Daily Flowers) - Posted 3 years ago

“Delivery on time. The flower arrangement was a disappointment as bulked out by cheap foliage.. the flowers in the website picture were delicate and pretty -the ones which were delivered were brash and cabbage like meh - not what I ordered not what I wanted - felt a bit embarrassed sadly . - Please don’t bother with the 15 % off for next order Floom as will be redundant - the stars are for the on time delivery only-”

Helpful Report

(Pot Pourri Flowers) - Posted 3 years ago

“Delivery says from 10:00 to 18:00. Got a call at 18:58 after we had left, luckily the neighbour was there to collect but I had scheduled out a plan for the evening with the flowers being there first and well that didnt go as planned!”

Helpful Report

(PM Flowers) - Posted 3 years ago

“The Delivery Service was not very good - delivery was two days over. However, the Customer Service was vey good.”

Helpful Report

(Flowers & Plants Co) - Posted 3 years ago

“Flowers were disappointing. The picture of what I ordered looked nothing like what was delivered”

Helpful Report

(Beautiful Bunch Derby) - Posted 3 years ago

“My mum was disappointed. We normally buy her flowers on her birthday. But, she said this bouquet wilted very fast, within a day or two.”

Helpful Report

(The Nunhead Gardener) - Posted 3 years ago

“Flowers were not what I ordered and were much smaller than what was advertised online. I was expecting a medium/large bouquet and instead received a small bundle of flowers in a vase that I didn’t order. It looked nice, but I expected more for what I paid for.”

Helpful Report

(French Florist FC - LA) - Posted 3 years ago

“Presentation was terrible barely resembled the picture, Will not order again. What a disappointment for an wedding anniversary. I’ll stick to my regular florist next time.”

Helpful Report

(Ode A La ROSE- Chicago) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews