Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Minimum has to be 1 star but this service was truly 0/5 stars. I ordered flowers two weeks ago and they were not delivered on the day they were supposed to. Customer service assured me even though there might be delays it would be delivered in the delivery window (which I have a screenshot of). I received no notification of potential delays until I contacted customer support. After being assured the flowers would be delivered by 6 pm, I decided to not buy flowers elsewhere which I could have done. At 6 pm customer service says to wait until the next day and my delivery ultimately got cancelled. If you cant deliver flowers even if they were ordered two week prior, then what is the point of ordering ahead of time. I will never use your service again and will be telling everyone how awful this service was.”

Helpful Report

(Flowers On The Ave) - Posted 1 year ago

Dear Arasan, Thank you for taking the time to share your thoughts. We are truly sorry to hear about your recent experience and the frustration it has caused. It’s clear that we fell short in our service, especially with our florist partner's communication around your order. We understand how important timely delivery is, and we sincerely regret the delays you faced after placing your order well in advance. Your feedback is invaluable, and we are currently reviewing the situation with our team to prevent similar occurrences in the future. We are committed to resolving these issues as we work to improve our services. We hope that you might consider giving us another chance in the future to provide you with a better experience. Warm wishes, Floom Team

Posted 1 year ago

“Beautiful ranunculus arrangement. Efficient and timely delivery. Brilliant.”

Helpful Report

(SAHOLA Flower Fashion Boutique) - Posted 1 year ago

“My mom absolutely loved it!”

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(Bosii's Flowers) - Posted 1 year ago

“Really beautiful flowers. Somewhat chaotic delivery, but all resolved swiftly.”

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(Windmill Flowers) - Posted 1 year ago

“Lovely flowers well presented and wrapped l. Nice lady who delivered as we we going out perfect timing ⏱️ Thank you Gray 🫶🏻”

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(Twisty Willow Floristry) - Posted 1 year ago

“Delivered on time - beautiful arrangement.”

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(Monstera Floral Design) - Posted 1 year ago

“Great company that I will definitely you in the future.”

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(Eternal Petals) - Posted 1 year ago

“Being nagged daily for weeks to buy flowers. Bought them. Got the notification that they were delivered but weren’t. We were home, nobody called us, no note was left on the door, the designated neighbour hasn’t received anything nor others in the neighbourhood. I complained, they wanted to be sure that address and phone numbers were ok and then they took 2.5 days to figure out what happened. Still waiting…”

Helpful Report

(Little Clapham) - Posted 1 year ago

Dear Stefano, Thank you for sharing your experience with us. We’re truly sorry to hear that your delivery did not go as expected and that you’ve faced such inconveniences. We understand the importance of receiving your order on time and the frustration that comes when communication breaks down. Our customer service team has worked diligently to identify the issues surrounding your order and is committed to finding a resolution for you. Please know that we are here to help and we take your feedback seriously. We will continue to investigate this matter thoroughly and keep you updated on the progress. We appreciate your patience and understanding during this time. Warm wishes, Floom Team

Posted 1 year ago

“Flowers not delivered. Customer service is a joke. Had to raise a dispute with my credit card company to get a refund since the company was giving me the runaround.”

Helpful Report

Posted 1 year ago

Dear Craig, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the difficulties you experienced with your order. I can see that you contacted us yesterday and that the customer service team have responded to each email you sent and are in communication with the florist currently requesting a proof of delivery. Valentine's Day is an incredibly busy time for our florists but we are treating your concerns seriously and attempting to ascertain where your order was delivered to and why your recipient didn't receive it. We're disappointed to read your feedback regarding our customer service and we understand the reasons for your frustration. Please be assured that we are doing our utmost to resolve this investigation as efficiently as possible and we will be back in touch via email. Warm wishes, Floom Team

Posted 1 year ago

“It was delivered properly and in good condition”

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(Saints Flowers) - Posted 1 year ago

“Wonderful company to deal with :)”

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(Love And Blooms) - Posted 1 year ago

“it was perfect”

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(PM Flowers) - Posted 1 year ago

“Super fast delivery and great quality flowers”

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(Little Clapham) - Posted 1 year ago

“Amazing service! Right on time.”

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(Larkspur And Lavender) - Posted 1 year ago

“The flowers were beautiful. My mother in law was very happy! Many thanks Floom!”

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(Lilac And Bloom) - Posted 1 year ago

“Incredible choice of flowers, rapid delivery and beautiful arrangments from the best stores locally.”

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(Stems Wilder) - Posted 1 year ago

“Great service”

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(Rose & Mary) - Posted 1 year ago

“Beautiful flowers and great customer service”

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(Floral Design By Daisy) - Posted 1 year ago

“Shop online picked out a bouquet then it wasn't in stock they sent something else that I had no clue what it would be the price never changed I don't feel it was equivalent to what I originally ordered and nobody seems to want to do anything about it never had no trouble with Flume before”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

Dear Eugene, Thank you for taking the time to leave us a review. We are so sorry to hear that you were not happy with the delivery. We have looked into the email history of your order, and we can see that our customer service team got in touch with you to inform you about the flower replacement, and you have agreed to move forward with the order. The bouquet delivered was at the same amount as the flowers you paid for. We apologise for any inconvenience caused, and we would love to welcome you back. Warm wishes, Floom Team

Posted 1 year ago

“A florist you can trust👏”

Helpful Report

(Bernard Rochet Flowers) - Posted 1 year ago

Floom is rated 4.4 based on 21,566 reviews