Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife loves the lilies.”

Helpful Report

(BloomsyBox) - Posted 1 year ago

“I ordered flowers for my girlfriend, i clearly instructed where to leave them, after days of looking for them and taking ti floom they send a picture of where they left it, it was on the other side of the building, when we got the picture of the flowers (5 days after the delivery date) obviously the flowers werent there anymore”

Helpful Report

(Verdure Floral Design) - Posted 1 year ago

Dear Santiago, Thank you for taking the time to leave us a review. We are so sorry for the inconvenience caused by the delivery service. Searching the details of your order, we can see that there is an investigation undertaken for this. Our colleagues will get back to you with further updates as soon as possible. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you back to make the things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Flowers not delivered and no notification of it during the day.”

Helpful Report

(E And A Events Ltd) - Posted 1 year ago

Dear Hadrien, Thank you for getting back to us. We are so sorry to hear that the order was not delivered and there was no notification about this. Unfortunately, because of the high demand on the day, our partner florist missed to update us about the delivery. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Good order delivered next day late afternoon”

Helpful Report

(Monstera Floral Design) - Posted 1 year ago

“up to standard and communication are well received”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

“The flowers were beautiful—better than I expected—the delivery was on time, and that the note I wrote to the recipient was hand written was a very nice touch. I will definitely be using them again!!”

Helpful Report

(Lovely Blooms Decorations Corp) - Posted 1 year ago

“Absolute beautiful, I could not have been happier. Thank you floom”

Helpful Report

Posted 1 year ago

“Delivery was as promised and arrangement was beautiful. Would definitely recommend”

Helpful Report

(Le Jardin Rose) - Posted 1 year ago

“I give 2 stars and not 1 because the roses were nice. But the presentation, packaging, paper was not good and was not the same quality, colour, etc and you could tell everything was set up to fast and carelessly. Also they didn't want to change the delivery address even though the flowers were not even prepared. For the price it is a bit of a joke.”

Helpful Report

(Rushes) - Posted 1 year ago

Dear Hector, Thank you for taking the time to leave a review. We are so sorry to hear that you were not happy with the delivery of your flowers. We can assure you that this is not the level of service that we aim to provide. We would love to welcome you back and make things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Bad qualtiy and very different from what is on the website picture”

Helpful Report

(Flower Of The World) - Posted 1 year ago

Dear Anastasia, Thank you for taking the time to leave us a review. We are so sorry to hear that you are not happy with the flowers delivered. As we could see, our customer service advised about this, via email. If you have any further queries for them, please do not respond to the last email sent. We would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 1 year ago

“I continue to rely on Floom for the curated selection of local florists in the UK. The selections have always been unique and excellent. Deliveries have always been timely and done with care. My recipients have been delighted, every time. Thank you.”

Helpful Report

(Zita Elze) - Posted 1 year ago

“Not seen them myself as in hospital but wife loves them so thanks”

Helpful Report

(Mad Lilies) - Posted 1 year ago

“We sent our daughter and my mother FLOOM Valentine arrangements in Dallas. The both were thrilled and sent pics of the gorgeous flowers. Looking forward to our next purchases from FLOOM.”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 year ago

“Didn’t get no flower sent for Valentine’s Day. Got a refund though. Now I’m single 😂”

Helpful Report

(Monstera Floral Design) - Posted 1 year ago

Dear Calum, Thank you for getting in touch. We apologies for the inconvenience caused by not having the order delivered. We would love to welcome you back so we can make the things right for you. Warm wishes, Floom Team

Posted 1 year ago

“+++++++++++”

Helpful Report

(Red Floral Architecture) - Posted 1 year ago

“Gorgeous flowers delivered to my wife for Valentine's day v complete with card. Wrapped nicely in a standing paper bag in a water bag. She was so happy”

Floom 5 star review on 16th February 2025

Helpful Report

(Camiko Flowers) - Posted 1 year ago

“Easy to use website with lots of choice. The flowers that arrived were beautiful.”

Helpful Report

(F For Flower) - Posted 1 year ago

“The order never arrived”

Helpful Report

(Flowers On The Ave) - Posted 1 year ago

Dear Aris, Thank you for taking the time to leave us a review. We can not apologies enough for the inconvenience caused. As we could see, there was a full refund provided for the order. We can assure you that this is not the level of service that we aim to provide. We would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Terrible service and ruined valentines day. I purchased flowers from this website and paid extra for same-day delivery which was promised if I placed my order before 1pm. I ordered before 9am. The order was not delivered at all - they cancelled and said they were too busy. Issue is, they only cancelled the order the day after Valentines so I wasn't even able to make alternative arrangements and purchase from another store because they kepy saying it would be delivered. Horrific service and experience. Stay away.”

Helpful Report

(Flowers By Coley) - Posted 1 year ago

Dear Andrea, Thank you for your time to leave us a review. We can not apologies enough for the inconvenience caused. Our partner florist have had issues with the logitstics and this lead to inability to deliver the order on time and the delay to update us and you. We would you love to see you back and make the things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Semi quick and semi reliable - only problem was the pictured product I thought I was purchasing was very different than what was sent, usually not a complainer because I understand they use florist nearby to create the product but this time it looked like someone went to a field and hand picked some roses and threw it in a brown bag.”

Helpful Report

(Patricia’s Gift And Flowers) - Posted 1 year ago

Hello, Thank you for taking the time to leave us a review. We are sorry to hear that you were not happy with the flowers delivered. We have looked into our systems and we could not see any complaints raised to us about this. We can assure you that this is not the level of service that we aim to provide. We would love to welcome you back so we can make the things right for you. Warm wishes, Floom Team

Posted 1 year ago

Floom is rated 4.4 based on 21,566 reviews