Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“top class service, wonderful flowers and competitive prices;”

Helpful Report

(Fioritalia) - Posted 1 year ago

“Easy to use and great results”

Helpful Report

(Cora Louise) - Posted 1 year ago

“Once again, I ordered flowers for a relative in the UK from the USA through Floom, and the flower arrangement and extras arrived on time and well-presented. This platform makes it so easy to order anytime. I will definitely use Floom for my next order.”

Helpful Report

(PM Flowers) - Posted 1 year ago

“Sent flowers to a friend going through a hard time. Delivered the next day, and she loved them. Kept messaging me saying how beautiful they look and smell. Might have to get some for myself!”

Helpful Report

(Bimba Floral Studio) - Posted 1 year ago

“A number of bouquet orders ago, I discovered Floom and I have purchsed from no other company since as I was so impressed and completely satisfied. The bouquets are exactly as pictured. The deliveries are exactly as promised. The website is user-friendly and the prices are comparable if not better. I really appreciate, additionally, that Floom uses local florists and the bouquet options are all tempting. Thank you Floom for assisting me in gifting the way I wish and with trust.”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 year ago

“Great bouquets, happy receivers! The only thing was that there was no "food" sachets for the flowers, but they are ok second week without the extra food, so all good.”

Helpful Report

(Saints Flowers) - Posted 1 year ago

“Rubbish! Flowers got lost! No refund offered”

Helpful Report

(F For Flower) - Posted 1 year ago

Dear Steve, Thank you for sharing your concerns with us. We're truly sorry to learn about the issues you faced with your order and understand how frustrating it must be. This is far from the experience we wish to provide. Our customer service team conducted a thorough investigation into the issues you experienced and emailed you on Friday with their findings showing that the flowers were in fact delivered to Reception. The delivery driver also informed you of delivery. We apologise for any misunderstanding that occured and we thank you for choosing Floom. Warm wishes, Floom Team

Posted 1 year ago

“BEAUTIFUL arrangement and arrived promptly. Will definitely use them again!”

Helpful Report

(BLOMST Los Angeles) - Posted 1 year ago

“good job, delivered in time and flowers are nice”

Helpful Report

(At Florist Ltd) - Posted 1 year ago

“Easy check out process”

Helpful Report

(Andrea's Flower Shop) - Posted 1 year ago

“Excellent service - speedy & efficient!”

Helpful Report

(Morning Flowers) - Posted 1 year ago

“Overall everything was good. Large selection of flowers. Easy to place an order. Delivery was on time. The only disappointment is that after a few hours the flowers began to fade.”

Helpful Report

(Andrea's Flower Shop) - Posted 1 year ago

“Really lovely bouquets and efficiently ordered/delivered”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

“The flowers are great. I just wish the "10:00-18:00" delivery actually happened in that time frame, not later. In fact, I ordered 2 days in advance, so having the delivery earlier in the day would be nice. On the other hand, I understand 8 of March is a very busy day.”

Helpful Report

(Daily Flowers) - Posted 1 year ago

“Flowers were delivered and left outside on the street, where they were subsequently taken because we were not notified. I had to argue back and forth with customer service, submit a credit card dispute and threaten legal action in order to get a refund. Absolutely terrible service, I would never use this company again.”

Helpful Report

(7 Garden Florist) - Posted 1 year ago

Dear Craig, Thank you for taking the time to leave us a review. We are so sorry to hear that you are unhappy with the experience you had with us. We can see that our team provided a refund for the full order. We can assure you that this is not the level of service we aim to provide and we would love to welcome you back and make things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Super fast. Super pretty. 10/10 recommend.”

Helpful Report

(PM Flowers) - Posted 1 year ago

“My order (a birthday gift) was delivered to the wrong address and by the time it was resent to the correct one the birthday had passed. This was disappointing but the customer service was reasonably good.”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 year ago

Dear Mary, Thank you for taking the time to leave us a review. We can only apologise for the inconvenience caused by the delivery service on this order. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you so we can make the things right for you. Warm wishes, Floom Team

Posted 1 year ago

“We needed nice flowers promptly delivered on the other side of the world, and Floom did exactly that. Thank you.”

Helpful Report

(F For Flower) - Posted 1 year ago

“Very Good experience”

Helpful Report

(Ameera London) - Posted 1 year ago

“Very good selection of bouquets. I appreciate a lot the options of deliver today/tomorrow. I like that there is a possibility to add a card or an add-on.”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

Floom is rated 4.4 based on 21,566 reviews