Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was easy to use app and very efficient thank you for your service”

Helpful Report

(Clapham Flowers) - Posted 3 years ago

“Lovely bouquet of flowers, person I sent them too was extremely happy”

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(Gardenia Of London) - Posted 3 years ago

“The flowers were beautiful and delivered very fast.”

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(Le Jardin Rose) - Posted 3 years ago

“I was sent an update that the flowers were delivered when they weren't, I told the recipient that there was something outside for them and there was not, ruining the surprise. I then had to get in contact with Floom customer service to figure out what had happened. The recipient was never called at the time of delivery like I asked. They were able to lodge my complaint and within 24 hours the delivery driver called the recipient and delivered the flowers. This meant I had paid extra to have the flowers delivered the next day and didnt receive that service. So overall not the best service but I did appreciate the help from the customer support person instead of being fobbed off.”

Helpful Report

(A&M Glendale Florist) - Posted 3 years ago

Hi Jane We're so sorry your delivery did not go smoothly, I can see our customer support team has worked with you further since your review to resolve this for you. We hope you will give us another chance in the future as we appreciate your support.

Posted 3 years ago

“STUNNING arrangements! I had great fun picking out something special for our executive! Can't wait to come shopping again!”

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(Flowers Of The Valley) - Posted 3 years ago

“Beautiful bouquet delivered on time, blooms have now opened and look gorgeous.”

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(Gardenia Of London) - Posted 3 years ago

“Brilliant service, use frequently and they never disappoint”

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(Garden Of Eden Flowers) - Posted 3 years ago

“really speedy delivery and a great choice of flowers from different independent florists - it was great to be able to see all the different shops in my local area and what they offer. same day delivery option is amazing!”

Helpful Report

(Stems Wilder) - Posted 3 years ago

“Always reliable and lovely flowers from local businesses!”

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(Lynne Floral Art) - Posted 3 years ago

“Delivery was done on time. Flowers matched the photo and description”

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(PM Flowers) - Posted 3 years ago

“Ordered from France for my son's birthday, Nice " tree money "delivery at his job great surprise !!!”

Helpful Report

(Showcase Flowers) - Posted 3 years ago

“I'm so impressed with the variety of beautiful bouquets available for next day delivery. My sister was SO impressed and thought I'd spent a bomb (and I didn't!) 10/10!”

Helpful Report

(Clapham Flowers) - Posted 3 years ago

“Floom did not deliver what I ordered. They delivered a pathetic collection of mostly dead flowers, and offered a fractional refund on a terrible overpriced product.”

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Posted 3 years ago

“Sorry but my first experience with Floom was not the greatest. I put a specific day for the flowers to be delivered. However they were delivered a day earlier. This was supposed to be a surprise which was completely ruined. There was no one in the house the day they were delivered. So the bouquet sat outside the house for a whole day. Very poor service.”

Helpful Report

Posted 3 years ago

“Never got the flowers”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Smooth, efficient and easy service! Flowers ordered and delivered within 24 hours, couldn’t ask for more!”

Helpful Report

(Passion Flower) - Posted 3 years ago

“Beautiful flowers! My friends were thrilled! So easy!”

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(Bloomie Flower Studio) - Posted 3 years ago

“Rather lovely flowers and great delivery options”

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(Botanique Workshop) - Posted 3 years ago

“Good quality and on time”

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(Rose & Mary) - Posted 3 years ago

“Amazing flowers delivered at short notice. Stunning large hand tied flowers.”

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(Red Floral Architecture) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews