Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 3 years ago

“Delivery was done but the message wasn't written”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

Hi Savo Im sorry that you're disappointed. I understand your message note wasnt included with your delivery. Im keen to get this resolved. I'll investigate this matter with the florist. I'll contact you via email with a resolution.

Posted 3 years ago

“Delivered on time and followed all instructions. Amazing service thank you”

Helpful Report

Posted 3 years ago

“Placed an order from Canada - flowers were delivered the next day exactly as promised. Customer service was wonderful - had several questions regarding product and timing, etc. Emails were returned quickly and answered all my questions without delay. Really appreciated their kind assistance. Found their service to be timely, helpful and courteous. Their product was as advertised on their website. Thank you Floom for making the process so easy for us!”

Helpful Report

Posted 3 years ago

“Great choice of flowers and delivered on time. Recipient thrilled with the colourful and varied bouquet”

Helpful Report

Posted 3 years ago

“Quick delivery”

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Posted 3 years ago

“Great bouquet, really glad I chose Floom for this! Minor detail, the bouquet was delivered with a slight delay (1 hour after the time slot I was informed it would be delivered). Caused a minor problem with the delivery, but the result compensated the delay :)”

Helpful Report

Posted 3 years ago

“What a find..! A great selection of bouquets at great prices. A very easy to use website and a good choice of delivery options. Will definitely be using them again.”

Helpful Report

(Essence) - Posted 3 years ago

“The flowers were a huge hit for my kids, who had contracted COVID and were pretty down. They live far from me and it really helped. The flowers arrived on time and were beautiful!”

Helpful Report

(The Flower Shop Of Chicago) - Posted 3 years ago

“you did not include my note with the delivery!!!!”

Helpful Report

(Lux B Flowers) - Posted 3 years ago

Hi Jessica Im sorry about the disappointment you have experienced. I understand that your message note was missing. I am keen to look into this. I will email you with further details.

Posted 3 years ago

“the flowers that were delivered were amazing. Very happy with them. However, I never received any delivery updates via email or the order page. It wasn't ideal.”

Helpful Report

(Amore Sins Flores) - Posted 3 years ago

Hi Jared, Thanks for your review! We're so glad you loved the flowers and we're sorry that there was a delay in your order confirmation coming through.

Posted 3 years ago

“Awful service - package arrived a day after the confirmed date. Very disapponted”

Helpful Report

(Harding Gomez) - Posted 3 years ago

Hi Limor Im sorry that you have been disappointed with our service. I understand your order was delivered one day late. As a result, I have processed your delivery charge refund. This you'll receive in 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“pretty good –”

Helpful Report

(PM Flowers) - Posted 3 years ago

“I paid to deliver the flowers on Sunday, and I had to chase them as they didn’t deliver them and got delivered until Tuesday”

Helpful Report

(Florist Ona) - Posted 3 years ago

Hi Daniel Im sorry that there have been delays with your order. I understand your order arrived 2 days late. As a result, I will refund your delivery charge. This will take 5-7 working days to process. If you have any other questions, please do contact Floom by email: support@floom.com

Posted 3 years ago

“I found Floom last minute as my original florist cancelled delivery on the day of the event. Floom not only guaranteed same-day delivery but the selections were beautiful and I had many to choose from. Delivery charges were not anything out of the norm, especially at the last minute, and they delivered on time to my event space before 5pm as promised. My event was saved and I could not be more convinced that Floom is the floral shop to stick with. Did I mention the floral arrangement was gorgeous, too. A++”

Helpful Report

(Le Jardin Rose) - Posted 3 years ago

“Beautiful flowers delivered on time and wonderfully presented. These bouquets are really unique and I’ll certainly be repurchasing!”

Helpful Report

(Beaucoup London Limited) - Posted 3 years ago

“What was delivered was one day late and not what I have ordered. This is not an acceptable service level I have attached the pictures of what I have ordered and what was ultimately delivered belatedly following at least 5 follow up emails.”

Helpful Report

(Metro Floral Decorators) - Posted 3 years ago

Hi Angela Im sorry that you've been disappointed with your order. I understand your order was late and not what you had received. I can see you have liaised with the Customer Services Team. I can now see this issue has been resolved. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Excellent super quick service”

Helpful Report

(F For Flower) - Posted 3 years ago

“East to navigate website, lots of options, with prompt delivery and updates.”

Helpful Report

(Zita Elze) - Posted 3 years ago

“Perfect service.”

Helpful Report

(Sanita's Flowers) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews