Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a horrible experience, I was depending on this service from abroad and suddenly, the day before, I get my money refunded and was informed that the flowers could not be delivered. Will definitely never use this service again and most definitely not recommend this to anyone else”

Helpful Report

(Lux B Flowers) - Posted 3 years ago

Hi Carl , thanks for taking the time to submit a review, we are so sorry you were disappointed, I can see we had to cancel your order as the florist had to close unexpectedly, our customer support team suggested an alternative florist and gave you a discount code to use so I'm sorry this was not any help to you.

Posted 3 years ago

“Love this site. Excellent quality flowers anywhere in the UK ( I think..) You just need the postcode and you are linked up with the best florists in that area. Guaranteed to get top notch flowers delivered to your friend, colleague or loved ones. Additional charges bump original price up but the flowers are unique and special - not the run of the mill flowers/ arrangements.”

Helpful Report

(Stems Wilder) - Posted 3 years ago

“Flowers arrived quickly and were beautiful. Quick and easy to order. Good price. V happy.”

Helpful Report

(Windmill Flowers) - Posted 3 years ago

“Thanks for delivering the flowers during a holiday.”

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(Sunny Florists) - Posted 3 years ago

“They didn't deliver the flowers, and then didn't notify me. I had to ask the person who I was delivering to.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. I can see that the delivery was attempted but unfortunately failed. We have emailed you requesting additional detail to ensure a successful redelivery. Please respond via email so we can get this all sorted for you.

Posted 3 years ago

“Excellent service, good range to choose from, very fast delivery.”

Helpful Report

(Beehive Florist) - Posted 3 years ago

“Will not be ordering from here again. Terrible service. Didnt deliver same day and not even after 3 days. Terrible service.”

Helpful Report

(Tony's Flower Corp) - Posted 3 years ago

Hi Kam Im sorry about the disappointing experience you have had. I understand your order was a failed delivery. I can see you have contacted the Customer Services team. As a result of the issues raised, your delivery charge refund has been processed. This will take 5-7 working days to reach your account. I hope we can redeem ourselves should you place an order with Floom in the next 5-7 working days.

Posted 3 years ago

“Poor customer service so not use”

Helpful Report

(Floral Ambition) - Posted 3 years ago

Hi Martin Im sorry you have had a disappointing experience. I understand your order was cancelled. Unfortunately, this was due to unforeseen circumstances. I can see that your refund will be processed. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“First order, cancelled on day, 15% off next time no thanks!!”

Helpful Report

(Dovers Flowers) - Posted 3 years ago

Hi Ian, thanks for taking the time to leave us a review, we appreciate all feedback, we are so sorry our florist partner had to cancel your first order, please be assured of a better experience should you choose to use your discount on a future order.

Posted 3 years ago

“My flowers were never delivered. And it took multiple messages to Floom to figure that out. Still waiting for a refund.”

Helpful Report

(SB Floral Artistry) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Beautiful floral arrangement which enabled us to support local, while celebrating my Mother's birthday.”

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(Rachel Cho Floral Design) - Posted 3 years ago

“Beautiful flowers and quick delivery”

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(Garden Of Eden Flowers) - Posted 3 years ago

“beautiful fresh roses, just as ordered and delivered on the day. Great service!”

Helpful Report

(Big Bang Flowers) - Posted 3 years ago

“What an amazing service. Would recommend”

Helpful Report

(F For Flower) - Posted 3 years ago

“Really good and fast service)”

Helpful Report

(Essence) - Posted 3 years ago

“Floom is a great platform making ordering a bouquet or gifts a delight! Love the wide variety of selection and not to mention the intuitive interaction with the platform. Love it! Wish I could order to send a bouquet to myself!”

Helpful Report

(Clapham Flowers) - Posted 3 years ago

“very good service, she loved it!”

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(Clapham Flowers) - Posted 3 years ago

“Flowers were nice and arrived safely.”

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(Larkspur And Lavender) - Posted 3 years ago

“The flowers were beautiful and the packaging amazing, great quality!”

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(Beaucoup London Limited) - Posted 3 years ago

“This was the second time I ordered flowers from Floom. They were nice on both occasions. It is too bad that they cannot guarantee delivery within a narrower time frame.”

Helpful Report

(Morning Flowers) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews