Flower Station Reviews

Name: Flower Station
Address: Rossmore Court, London United Kingdom, London
Rating: 3.05

3.1 Rating 64 Reviews

53 %

of reviewers recommend Flower Station

Company Reviews

Questions

Metrics

3.1

Based on 64 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

442077247525

Email:

info@flowerstation.co.uk

Location:

Rossmore Court, London United Kingdom
London
nw1 6xu

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Flower Station 5 star review on 14th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“4 days and this bouquet almost dead. Very bad quality and too small for large deluxe and very expansive !! Don’t use them.”

Helpful Report

Posted 5 years ago

“Terrible! Avoid unless you don't care whether your flowers arrive or not (this company certainly don't). I paid £14 to have flowers delivered in the evening (36 hours notice given) to friends in Clapham during a dinner party. I'd been invited but couldn't go so thought it would be nice if flowers and chocolates could arrive instead of me. No problem! Except there was. I received the notification that my flowers were on board. 10pm the link still said they were going to be delivered. But they were not. Nothing at all. I called the next day and explained that I was depending on the Flower Station to send flowers at a very specific time (between 18h00 and 22h00) for a specific event. The opportunity had been missed. I received a very unbothered response. I asked for a manager to call me. No-one has called. I got a refund but what a huge waste of time and, for me, a huge missed opportunity because of this waste of a company. AVOID!”

Helpful Report

Posted 5 years ago

“Amazing flowers at very low cost. Very happy with the service I was provided with over the phone. Cheerful staff and fast deliveries.”

Helpful Report

Posted 5 years ago

“Avoid this horrible florist. The rose bouquet I ordered almost no resemblance to the horrible one they delivered mainly filled with cheap daisies, simply appalling, and they subsequently couldn’t even be bothered to reply to my emails, let alone give me a refund – the bouquet was for my friend going through chemo. Simply appalling. I am absolutely furious. AVOID.”

Helpful Report

Posted 5 years ago

“BEWARE! DO NOT USE I bought flowers from them on Sunday only to be sent a photo of DEAD FLOWERS from the person I had sent them to ON DAY3. I sent this photo to them to which they DID NOT APOLOGISE for the embarrassment caused by sending such poor quality flowers and worse than that tried to wriggle out of it by saying if I had told them on day 2 they MIGHT have done something! NOWHERE in the Baker St shop do they state damaged or poor quality must be advised within 2 days. I explained I had not had this situation before and at the very least the correct thing to do would be have been to apologise, however they had no interest to do this. I asked to speak to the owner and was told they couldn't be sure he would call me! POOR BUSINESS”

Helpful Report

Posted 6 years ago

“One of my close friends nearly died the other weekend, she was in intensive care, the lot. When she was back home I used Flower Station to send her some flowers to her home nr Paddington. They arrived and were a lovely hand tied bunch of tulips. But the heart-felt message I wanted relaying said "Happy Birthday Michelle, from everyone at the Sheraton". When I complained Stan, on the phone was polite and apologetic. Told me to email which I did, with a photo of the message. It was ignored. I called and chased after a week and spoke to his supervisor who, when I said it wasn't what I paid for, said "the flowers were as you ordered, the message is free". I was disgusted. I said who sends flowers without a message? It's 50/50, the flowers and the message are just as important. She offered me £10 credit, but useless to me as I wouldn't use or recommend again. In the end she promised me £5 back into my account. We'll see if that turns up. Horrified by their lack of empathy. Will not use or recommend.”

Helpful Report

Posted 6 years ago

“My parents have ordered pink bouquet for my Birthday, but what I have received-horrible red flowers, nowhere near to what was described! Do not recommend to anyone use this website, as you pay damn how much and get absolutely not what was described... horrible!!!”

Helpful Report

Posted 6 years ago

“I am very disappointing at this shop! I have bought a deluxe bouquet for my friends birthday and they just send tulips very like the same from Tesco or any other shop. I wanted a nice and big bouquet and what I have received? Customer Services did not even answer to my complaint and I put a review on their website and they did not post it!”

Helpful Report

Posted 6 years ago

“I recently ordered the ‘flowers of the week’ for my wife’s excellent university grades, ordering what I thought would be a medium bouquet. She was greeted with a bunch or carnations which is of paid £3 for at the local Asda. I shelled out £30 for these and was offered a lousy £10 credit for flower station! You must be having a laugh. Please do not order from these fraudsters!! Save your money and go to the local garage for similar quality carnations!!”

Helpful Report

Posted 6 years ago

“Avoid using for funerals. No confirmation email. Said will be delivered by 10am Courier phones me at 11;50 at the place not knowing what to do. Incompetent.”

Helpful Report

Posted 7 years ago

“I order flowers for my wife coming home from hospital. we never received the flowers. I called Flower Station and they told me they delivered them to a person I have never met. They refused to refund - point blank. they told me - to have my wife - JUST HOME FROM THE HOSPITAL - to go and find them..... Shocked beyond belief.”

Helpful Report

Posted 7 years ago

“Good from start to finish...I would give Flower Station 5 stars , but then I rarely do. Otherwise, if you are looking for a straight forward delivery of pretty good bouquets than this is the place to order from.”

Helpful Report

Posted 7 years ago

“I would give Flower Station 5 out of 5 but I rarely do that. Otherwise, I can not fault their customer service, their bouquet and the delivery service. Very please with Flower Station overall, and they deliver their flowers themselves which is always a bonus in my mind. Keep up the good work.”

Helpful Report

Posted 7 years ago

“Good products and very affordable prices compared to some other florists. Their delivery service is top notch as well with email notifications and live tracking. Thank you Flower Station, I will order again.”

Helpful Report

Posted 7 years ago

“Very good experience overall, just as one would expect from a flower delivery service. I rarely give 5 out of 5 so this is as good as it gets form (a siging delivery driver maybe would have done the trick). In all fairness, my whole experience went very smoothly and flowers were just as ordered.”

Helpful Report

Posted 7 years ago

“Happy with the way my order went, from placing the order and all the way to my friend receiving an amazing bouquet. A big thank you to everyone.”

Helpful Report

Posted 7 years ago

“Thank you Flower Station for all your efforts in helping my Anniversary present get delivered on time.”

Helpful Report

Posted 8 years ago

“Thank you Flower Station for all your efforts in helping my Anniversary present get delivered on time.”

Helpful Report

Posted 8 years ago

“I was pleasantly surprised at my overall experince with Flower Station. I had some initial queries regarding their bouquets and the delivery service. Each time I called, they were quick to answer and very friendly. Overall a smooth transaction.”

Helpful Report

Posted 8 years ago

“Very professional service from Flower Station. I chose their Sweet Scents Of Summer bouquet and it arrived just as it should. Loved the email notifications and order tracking service. Smashing!”

Helpful Report

Posted 8 years ago

Flower Station is rated 3.1 based on 64 reviews