Flower Station Reviews

Name: Flower Station
Address: Rossmore Court, London United Kingdom, London
Rating: 2.82

2.8 Rating 78 Reviews

46 %

of reviewers recommend Flower Station

Company Reviews

Questions

Metrics

2.8

Based on 78 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

442077247525

Email:

info@flowerstation.co.uk

Location:

Rossmore Court, London United Kingdom
London
nw1 6xu

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Flower Station 1 star review on 31st March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went in and spoke with one of the sales rep who was pleasant. She informed me that some would get back to me. 3 days later I called because no one ever got back to me. I get a call from Tony (hope he isn’t the owner) and clearly I was told that the designers would work with me in picking the flowers to get the design I wanted with out getting hit over the head. He basically just gave me prices not even letting me know what flowers would be used! So I guess every flower is the same price I’m sure they do beautiful arrangements but way to pricey and Tony isn’t pleasant at all. I guess he treats you based on your race SMH! Would never give them my business!”

Helpful Report

Posted 4 years ago

“I ordered flowers every year for my niece on her birthday. It's been over 5 years. I'm always very satisfied, mainly because I'm in another country and I can trust the services offered. I'm so happy with the service. The flowers always are fresh and beautiful. They are absolutely amazing. A very professional business, delivery on time, efficient, reliable, polite and beautiful flowers. I will certainly use again and recommend.”

Helpful Report

Posted 4 years ago

“Without a question of doubt the worst flowers I've ever had. My first time using this florist. My bunch from Asda lasted longer and looked better. These were delivered 5.8.21 and looked stunning. I followed the instructions to the letter. They looked stunning as in photo 1. I changed the water every day to ensure longevity. However, after 3 days they stared to look a bit sorry for themselves. I then cut more off the stems and put them in a fresh vase and hoped for the best. I'd ordered these in the hope that they'd open up and become a large colourful bouquet. How wrong was I. Not a single bud has opened. The flower petals have now started to go papery, the greenery wilted and clearly dying, and I'm at a loss to know what to do to revive them. A complete waste of money. I will not use flower station again, I wont recommend and I will write appropriate reviews on every platform I can find so that others dont waste their hard earned money”

Helpful Report

Posted 4 years ago

“Flower Station delivered a £230 orchid and hydrangea arrangement that had to be replaced and the second one started to wither the second day. That was apparently my fault as I had not changed the water in a 50cm high glass container filled with hydrangea petals and topped with orchids that all should last a very long time. Not only should orchids not droop immediately but it is also an arrangement where it is impossible to change the water. Nor was I advised that I should do so. The first arrangement with a broken stem looked far healthier than the second. I was also sent a photo purporting to be my arrangement and it definitely was not. I have asked for a refund and cannot obtain it.”

Helpful Report

Posted 4 years ago

“I bought an arrangement for £230.00 which on arrival looked stunning but had a broken orchid stem. There were three orchids hanging down and hydrangea petals in a glass container 50cm high. I called and let the company know and they delivered another which began drooping the following day. I sent 12 emails over the next few days and eventually a woman told me that it was all my fault that the flowers had died, since I should have changed the water everyday. This was a total impossibility, due to the extremely heavy 50cm high glass vase that was decorated with live hydrangea petals all the way down as part of the arrangement. This was clearly not meant to be done. I asked for a refund and was offered a plant instead. The refund is still refused and I refused the plant.”

Helpful Report

Posted 4 years ago

“I ordered flowers for my daughter in law and she was out when delivered, however, when I rang to arrange Re delivery they kindly offered to re deliver later that evening, absolutely amazing. A very professional business, efficient, reliable, polite and beautiful flowers. I will certainly use again and recommend. Many thanks Very Best Wishes Kate Johnson”

Helpful Report

Posted 5 years ago

“I paid £644 for a 7ft Christmas tree. When it came the tree was not 7ft but 6. It had cheap lights that don't work and a plastic stand. When the lights stopped working I did a bit more research and found out how ripped off I had been. The owner David Cohen and the team didn't listen to my complaints and instead just kept telling me how much they cared! The only thing they care about is taking your money. I REALLY would not use this company. GET your tree and flowers from elsewhere. I've attached a picture of the tree below.”

Flower Station 1 star review on 10th December 2020

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Posted 5 years ago

“perfect in every way”

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Posted 5 years ago

“Beautiful flowers, good correspondence. Delivered on time.”

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Posted 5 years ago

“Amazing service and flowers! I always get flowers to put on my cakes and they have such a beautiful range. Big thank you to Zita and Nalika who are the biggest help to get me the flowers suitable for my cakes. Thank you once again”

Helpful Report

Posted 5 years ago

“Fantastic service, fresh and beautiful bouquet that lasted 10 days before starting to wilt. Ordered same day and delivered by 4pm with great communication and service. Highly recommend”

Helpful Report

Posted 5 years ago

“Probably the best customer service I’ve had from any florists. I buy quite a lot generally and can say that the quality of flowers, freshness, delivery and customer service have all been first class and I highly recommend”

Helpful Report

Posted 5 years ago

“I am absolutely appalled at the level of service offered by this company. I specifically ordered the birds of paradise bouquet, with next day delivery. This was intended to be a really special gift for a dear friend, they are her favourite flower which is why I chose that bouquet. I searched for a company that could provide those exact flowers and they accepted my order on Sunday. Four days later they decided they couldn’t meet the order. This was after I’d already had a dialogue with them and received an apology for the delayed processing of the order and an assurance it was now going to be dispatched.”

Helpful Report

Posted 5 years ago

“The flowers I received looked absolutely beautiful but less than 70 hours later they started dying they responded saying cut flowers only last 3-5 days and just throw away the dead ones and keep the ones that are alive. These cost about £90. I have had flowers from supermarkets for only £10. That lasted 10 days I am shocked about the customer service you receive obviously once they have your money they don’t care. I wouldn’t waste your money here.”

Flower Station 1 star review on 9th June 2020

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Posted 5 years ago

“4 days and this bouquet almost dead. Very bad quality and too small for large deluxe and very expansive !! Don’t use them.”

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Posted 6 years ago

“Terrible! Avoid unless you don't care whether your flowers arrive or not (this company certainly don't). I paid £14 to have flowers delivered in the evening (36 hours notice given) to friends in Clapham during a dinner party. I'd been invited but couldn't go so thought it would be nice if flowers and chocolates could arrive instead of me. No problem! Except there was. I received the notification that my flowers were on board. 10pm the link still said they were going to be delivered. But they were not. Nothing at all. I called the next day and explained that I was depending on the Flower Station to send flowers at a very specific time (between 18h00 and 22h00) for a specific event. The opportunity had been missed. I received a very unbothered response. I asked for a manager to call me. No-one has called. I got a refund but what a huge waste of time and, for me, a huge missed opportunity because of this waste of a company. AVOID!”

Helpful Report

Posted 6 years ago

“Amazing flowers at very low cost. Very happy with the service I was provided with over the phone. Cheerful staff and fast deliveries.”

Helpful Report

Posted 6 years ago

“Avoid this horrible florist. The rose bouquet I ordered almost no resemblance to the horrible one they delivered mainly filled with cheap daisies, simply appalling, and they subsequently couldn’t even be bothered to reply to my emails, let alone give me a refund – the bouquet was for my friend going through chemo. Simply appalling. I am absolutely furious. AVOID.”

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Posted 6 years ago

“BEWARE! DO NOT USE I bought flowers from them on Sunday only to be sent a photo of DEAD FLOWERS from the person I had sent them to ON DAY3. I sent this photo to them to which they DID NOT APOLOGISE for the embarrassment caused by sending such poor quality flowers and worse than that tried to wriggle out of it by saying if I had told them on day 2 they MIGHT have done something! NOWHERE in the Baker St shop do they state damaged or poor quality must be advised within 2 days. I explained I had not had this situation before and at the very least the correct thing to do would be have been to apologise, however they had no interest to do this. I asked to speak to the owner and was told they couldn't be sure he would call me! POOR BUSINESS”

Helpful Report

Posted 6 years ago

“One of my close friends nearly died the other weekend, she was in intensive care, the lot. When she was back home I used Flower Station to send her some flowers to her home nr Paddington. They arrived and were a lovely hand tied bunch of tulips. But the heart-felt message I wanted relaying said "Happy Birthday Michelle, from everyone at the Sheraton". When I complained Stan, on the phone was polite and apologetic. Told me to email which I did, with a photo of the message. It was ignored. I called and chased after a week and spoke to his supervisor who, when I said it wasn't what I paid for, said "the flowers were as you ordered, the message is free". I was disgusted. I said who sends flowers without a message? It's 50/50, the flowers and the message are just as important. She offered me £10 credit, but useless to me as I wouldn't use or recommend again. In the end she promised me £5 back into my account. We'll see if that turns up. Horrified by their lack of empathy. Will not use or recommend.”

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Posted 7 years ago

Flower Station is rated 2.8 based on 78 reviews