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Flower Station Reviews

3.2 Rating 54 Reviews

57 %

of reviewers recommend Flower Station

Company Reviews

3.2

Based on 54 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Phone:

442077247525

Email:

info@flowerstation.co.uk

Location:

Rossmore Court, London United Kingdom
London
nw1 6xu

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Flower Station 5 star review on 14th March 2024

Flower Station 5 star review on 25th January 2024

Flower Station 1 star review on 11th August 2021

Flower Station 1 star review on 15th May 2021

Flower Station 1 star review on 15th May 2021

Flower Station 1 star review on 15th May 2021

Flower Station 1 star review on 15th May 2021

2

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought an arrangement for £230.00 which on arrival looked stunning but had a broken orchid stem. There were three orchids hanging down and hydrangea petals in a glass container 50cm high. I called and let the company know and they delivered another which began drooping the following day. I sent 12 emails over the next few days and eventually a woman told me that it was all my fault that the flowers had died, since I should have changed the water everyday. This was a total impossibility, due to the extremely heavy 50cm high glass vase that was decorated with live hydrangea petals all the way down as part of the arrangement. This was clearly not meant to be done. I asked for a refund and was offered a plant instead. The refund is still refused and I refused the plant.”

Flower Station 1 star review on 15th May 2021

Flower Station 1 star review on 15th May 2021

Flower Station 1 star review on 15th May 2021

Flower Station 1 star review on 15th May 2021

Posted 2 years ago

“I ordered flowers for my daughter in law and she was out when delivered, however, when I rang to arrange Re delivery they kindly offered to re deliver later that evening, absolutely amazing. A very professional business, efficient, reliable, polite and beautiful flowers. I will certainly use again and recommend. Many thanks Very Best Wishes Kate Johnson”

Posted 3 years ago

“I paid £644 for a 7ft Christmas tree. When it came the tree was not 7ft but 6. It had cheap lights that don't work and a plastic stand. When the lights stopped working I did a bit more research and found out how ripped off I had been. The owner David Cohen and the team didn't listen to my complaints and instead just kept telling me how much they cared! The only thing they care about is taking your money. I REALLY would not use this company. GET your tree and flowers from elsewhere. I've attached a picture of the tree below.”

Flower Station 1 star review on 10th December 2020

Posted 3 years ago

“perfect in every way”

Posted 3 years ago

“Beautiful flowers, good correspondence. Delivered on time.”

Posted 3 years ago

“Amazing service and flowers! I always get flowers to put on my cakes and they have such a beautiful range. Big thank you to Zita and Nalika who are the biggest help to get me the flowers suitable for my cakes. Thank you once again”

Posted 3 years ago

“Fantastic service, fresh and beautiful bouquet that lasted 10 days before starting to wilt. Ordered same day and delivered by 4pm with great communication and service. Highly recommend”

Posted 3 years ago

“Probably the best customer service I’ve had from any florists. I buy quite a lot generally and can say that the quality of flowers, freshness, delivery and customer service have all been first class and I highly recommend”

Posted 3 years ago

“I am absolutely appalled at the level of service offered by this company. I specifically ordered the birds of paradise bouquet, with next day delivery. This was intended to be a really special gift for a dear friend, they are her favourite flower which is why I chose that bouquet. I searched for a company that could provide those exact flowers and they accepted my order on Sunday. Four days later they decided they couldn’t meet the order. This was after I’d already had a dialogue with them and received an apology for the delayed processing of the order and an assurance it was now going to be dispatched.”

Posted 3 years ago

“The flowers I received looked absolutely beautiful but less than 70 hours later they started dying they responded saying cut flowers only last 3-5 days and just throw away the dead ones and keep the ones that are alive. These cost about £90. I have had flowers from supermarkets for only £10. That lasted 10 days I am shocked about the customer service you receive obviously once they have your money they don’t care. I wouldn’t waste your money here.”

Flower Station 1 star review on 9th June 2020

Posted 3 years ago

“4 days and this bouquet almost dead. Very bad quality and too small for large deluxe and very expansive !! Don’t use them.”

Posted 4 years ago

“Terrible! Avoid unless you don't care whether your flowers arrive or not (this company certainly don't). I paid £14 to have flowers delivered in the evening (36 hours notice given) to friends in Clapham during a dinner party. I'd been invited but couldn't go so thought it would be nice if flowers and chocolates could arrive instead of me. No problem! Except there was. I received the notification that my flowers were on board. 10pm the link still said they were going to be delivered. But they were not. Nothing at all. I called the next day and explained that I was depending on the Flower Station to send flowers at a very specific time (between 18h00 and 22h00) for a specific event. The opportunity had been missed. I received a very unbothered response. I asked for a manager to call me. No-one has called. I got a refund but what a huge waste of time and, for me, a huge missed opportunity because of this waste of a company. AVOID!”

Posted 4 years ago

“Amazing flowers at very low cost. Very happy with the service I was provided with over the phone. Cheerful staff and fast deliveries.”

Posted 4 years ago

“Avoid this horrible florist. The rose bouquet I ordered almost no resemblance to the horrible one they delivered mainly filled with cheap daisies, simply appalling, and they subsequently couldn’t even be bothered to reply to my emails, let alone give me a refund – the bouquet was for my friend going through chemo. Simply appalling. I am absolutely furious. AVOID.”

Posted 4 years ago

“BEWARE! DO NOT USE I bought flowers from them on Sunday only to be sent a photo of DEAD FLOWERS from the person I had sent them to ON DAY3. I sent this photo to them to which they DID NOT APOLOGISE for the embarrassment caused by sending such poor quality flowers and worse than that tried to wriggle out of it by saying if I had told them on day 2 they MIGHT have done something! NOWHERE in the Baker St shop do they state damaged or poor quality must be advised within 2 days. I explained I had not had this situation before and at the very least the correct thing to do would be have been to apologise, however they had no interest to do this. I asked to speak to the owner and was told they couldn't be sure he would call me! POOR BUSINESS”

Posted 5 years ago

“One of my close friends nearly died the other weekend, she was in intensive care, the lot. When she was back home I used Flower Station to send her some flowers to her home nr Paddington. They arrived and were a lovely hand tied bunch of tulips. But the heart-felt message I wanted relaying said "Happy Birthday Michelle, from everyone at the Sheraton". When I complained Stan, on the phone was polite and apologetic. Told me to email which I did, with a photo of the message. It was ignored. I called and chased after a week and spoke to his supervisor who, when I said it wasn't what I paid for, said "the flowers were as you ordered, the message is free". I was disgusted. I said who sends flowers without a message? It's 50/50, the flowers and the message are just as important. She offered me £10 credit, but useless to me as I wouldn't use or recommend again. In the end she promised me £5 back into my account. We'll see if that turns up. Horrified by their lack of empathy. Will not use or recommend.”

Posted 5 years ago

“My parents have ordered pink bouquet for my Birthday, but what I have received-horrible red flowers, nowhere near to what was described! Do not recommend to anyone use this website, as you pay damn how much and get absolutely not what was described... horrible!!!”

Posted 5 years ago

“I am very disappointing at this shop! I have bought a deluxe bouquet for my friends birthday and they just send tulips very like the same from Tesco or any other shop. I wanted a nice and big bouquet and what I have received? Customer Services did not even answer to my complaint and I put a review on their website and they did not post it!”

Posted 5 years ago

“I recently ordered the ‘flowers of the week’ for my wife’s excellent university grades, ordering what I thought would be a medium bouquet. She was greeted with a bunch or carnations which is of paid £3 for at the local Asda. I shelled out £30 for these and was offered a lousy £10 credit for flower station! You must be having a laugh. Please do not order from these fraudsters!! Save your money and go to the local garage for similar quality carnations!!”

Posted 5 years ago

“Avoid using for funerals. No confirmation email. Said will be delivered by 10am Courier phones me at 11;50 at the place not knowing what to do. Incompetent.”

Posted 5 years ago

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Flower Station is rated 3.2 based on 54 reviews