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Flowers by Post UK Limited Reviews

4.7 Rating 14,255 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Questions Metrics
4.7
Based on 14,255 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews
Visit Website

Phone:

0208 973 2341

Email:

admin@flowersbypost.com

Location:

Flowers By Post Ltd Falcon House Central Way Feltham,
Flowers By Post Ltd Falcon House Central Way Feltham
Richmond
TW14 0UQ

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Mr David Wyche
Verified Buyer
“My Mum loved her flowers. Well packaged, arrived on time and still looked brilliant when I saw them 5 days later”
Helpful Report
Posted 5 years ago
Dear David, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr David Adams
Verified Buyer
“The flowers were delivered on time and of a good quality. Well received by the recipient.”
Helpful Report
Posted 5 years ago
Dear David, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Kevin Coles
Verified Buyer
“Did not arrive on time for Mother’s Day, should have arrived by the Saturday. Extremely poor service will not use again!!!”
Helpful Report
Posted 5 years ago
Dear Kevin, Please accept our sincere thanks for posting areview following your recent purchase. As it states on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Edward Wilsher
Verified Buyer
“Flowers were very fresh. Arrived on the day requested. Very satisfactory. Thank you”
Helpful Report
Posted 5 years ago
Dear Edward, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Julie Owen
Verified Buyer
“Beautiful orange tulips delivered on time for Mothers Day. Fantastic quality. 26 stems, some with double heads. My Mum got 3 vases out of them and was overjoyed.”
Helpful Report
Posted 5 years ago
Dear Julie, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Hayley Upton
Verified Buyer
“Beautiful flowers ordered for my Mother in Law. Will definitely order again. Thank you.”
Helpful Report
Posted 5 years ago
Dear Hayley, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Julia Cuthbert
Verified Buyer
“Great overseas service. Sending flowers from Australia to the UK can be a challenge. However, Flowers by Post were able to send my Mother’s Day flowers on time and in perfect condition. Great service, will be using you again. Thank you”
Flowers by Post UK Limited 5 star review on 17th March 2021
Helpful Report
Posted 5 years ago
Dear Julia, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Dr Kirsty Harkness
Verified Buyer
“Flowers beautiful and arrived next day after ordering. Very impressed”
Helpful Report
Posted 5 years ago
Dear Kirsty, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Jamie Driver
Verified Buyer
“I bought Mothers' Day flowers for my mother, and another bunch for my wife on behalf of my children. The flowers that turned up at this house were a disgrace. The box was wet and damaged. The flower petals were bruised and folded, and the paper wrapping wet and soggy. I can only assume the box had fallen over and was sliding about in the back of the delivery vehicle. On the plus side, my mother said her flowers were fabulous, and my wife's did recover a little after a day or two in a vase with water and the feed - and they were delivered on time. Perhaps giving 2-stars is harsh, but 3 says 'acceptable' and I don't feel this is acceptable - if (as is usually the case) I am sending flowers to someone 'remote' I need to have confidence that they will arrive in good condition. Initially I was thinking I'd never use this company again, but since my mother was so pleased and my wife's flowers did recover somewhat, I am willing to admit the issue was probably with the delivery service rather than the flowers themselves (which do seem to be of good quality), so they may get another chance - but alas my confidence is shaken.”
Helpful Report
Posted 5 years ago
Dear Jamie, Please accept our sincere thanks for posting a review following your recent purchase. Please do accept our apologies for the damage to the flowers and box during. Your comments have been passed on to the relevant team. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Susan Marshall
Verified Buyer
“Well, I waited with baited breath in case they did not turn up in time, or that they were damaged or of poor quality, or worst of all that my wife was disappointed with my choice - but no problems at all ! They were perfect in every way - and her face lit up. So need I say more. Yes, we will order with you again. Many thanks for a perfect service. xx”
Helpful Report
Posted 5 years ago
Dear Susan, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Pauline Corroll
Verified Buyer
“Pleased with flowers they have started to open up now and look lovely. The chocolates that went with them where delicious”
Helpful Report
Posted 5 years ago
Dear Pauline, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Natalie Halliwell Fer
Verified Buyer
“I was a little disappointed with how the flowers were packaged (just shoved in a box? No plant food or anything). The card was all bent and creased too. The positives - they came on time and have grown nicely”
Helpful Report
Posted 5 years ago
Dear Natalie, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Karen Blow
Verified Buyer
“Flowers were beautiful excellent value for money and delivered on time”
Helpful Report
Posted 5 years ago
Dear Karen, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Miss Joy Nelder
Verified Buyer
“Flowers by post are usually very good. However on this occasion their delivery let them down. I paid for courier delivery on Saturday 13th March. The flowers were not delivered until Sunday 14th. This meant that the home my mother is in were unable to put them in her room in time for our 'Zoom' call and she wasnt able to say they'd arrived. The order form clearly states 13th so unsure if the problem lies with Flowers by post or DPD. Have never had this before and flowers consistently good.”
Helpful Report
Posted 5 years ago
Dear Joy, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the delayed delivery. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Natalie Conti
Verified Buyer
“The bouquet originally arrived with roses and carnations 70% damaged, leaving the bouquet little more than a handful of stems. However, Flowers by Post reacted very positively and swiftly sent out a replacement. Overall excellent service”
Helpful Report
Posted 5 years ago
Dear Natalie, Please accept our sincere thanks for posting such a positive review following your recent purchase. Please accept our apologies for the damaged flowers and thank you for contacting us regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Sandy Mosley
Verified Buyer
“Superb quality flowers for Mum's day. Perfectly packaged in tight bud, delivered on time. Excellent value for money. Highly recommend any new shoppers. Thank you FbP x”
Helpful Report
Posted 5 years ago
Dear Sandy, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Mark Langdown
Verified Buyer
“My mother was so pleased with her flowers. Her comments were “l don’t know where you got them from but they were amazing and faultless”. From someone that doesn’t do compliments I think you are in to a winner!”
Helpful Report
Posted 5 years ago
Dear Mark, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs J Bewick
Verified Buyer
“Up to now I have always been happy with the service. Unfortunately due to Royal Mail not being able to deliver the next day despite first class mail., the flowers were in dire need of water and looking quite unwelcoming. I will think twice before using again.😟”
Helpful Report
Posted 5 years ago
Dear Mrs Bewick, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. Our Letterbox range flowers come top and tail , once watered and when they start drinking, they start to open up. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr John Griffiths
Verified Buyer
“I bought flowers from you. You sent some flowers. Well done. Getting review emails for every run of the mill purchase is tiresome.”
Helpful Report
Posted 5 years ago
Dear John, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Ms Jude Ball
Verified Buyer
“Ordered on line from Australia to be delivered for Mother’s Day. My mother said the flowers were extremely fresh and beautifully presented. I loved the tracking link and notification of delivery. Will definitely use Flowers by post again. Thanks”
Helpful Report
Posted 5 years ago
Dear Jude, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,255 reviews
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