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Flowers by Post UK Limited Reviews

4.7 Rating 14,255 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Questions Metrics
4.7
Based on 14,255 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews
Visit Website

Phone:

0208 973 2341

Email:

admin@flowersbypost.com

Location:

Flowers By Post Ltd Falcon House Central Way Feltham,
Flowers By Post Ltd Falcon House Central Way Feltham
Richmond
TW14 0UQ

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mrs Jean Miller
Verified Buyer
“The wrong colour flowers were sent :I ordered 5 mixed orchids and 5 blue / mauve were delivered . I emailed customer services and the correct bunch was sent within 2 days . I would not have been happy if these had been delivered directly to my daughter as they looked very funereal.”
Helpful Report
Posted 8 years ago
Dear Mrs Miller I am sincerely sorry for any upset or inconvenience caused by the packing error of your flowers. After looking in our system, I can see that you have been in contact with our customer care team and the issue has now been resolved. Thank you.
Posted 8 years ago
Mrs Lynne Faulkner
Verified Buyer
“Several flower heads had broken off and others were squashed so I had only a few flowers on my sideboard when my Dad's funeral was on, I was unable to go because I suffer a disability which does not enable me to go out so have to rely on what I buy online.”
Helpful Report
Posted 8 years ago
Dear Mrs Faulkner, Please accept our sincerest apologies for the condition of the flowers that were received. We do try to ensure at all times that the flowers are of the highest quality. If you would like to get in contact with us through our website or our freephone telephone number, our customer care team will be happy to help resolve this issue. Thank you.
Posted 8 years ago
Mrs Caroline Summers
Verified Buyer
“Not bad experience flowers dont get delivered Till 16 dec. Will review then thanks.”
Helpful Report
Posted 8 years ago
Mrs Elizabeth Jones
Verified Buyer
“Flowers were delivered 2 days late, and wrong colour delivered. Good customer service though.”
Helpful Report
Posted 8 years ago
Dear Mrs Jones I am sincerely sorry for any upset or inconvenience caused by late delivery of your flowers & the packing error. After looking in our system, I can see that you have been in contact with our customer care team and the issue has now been resolved. Thank you.
Posted 8 years ago
Mrs Iris Leaton Webb
Verified Buyer
“Sadly out of 3 bunches one was completely the wrong colour. Instead of pink - bright yellow. I phoned and then sent a photograph requesting a refund. No reply as yet to this email sent more than a week ago. The 3rd bunch of spray carnations had one broken stem and 2 heads missing. As I was using these flowers for a funeral wreath, the colours really mattered.”
Helpful Report
Posted 8 years ago
Mrs Sheila Stringle
Verified Buyer
“The flowers due on Saturday, did not arrive until Monday. The roses were in a poor state. I shall not be using this site again.”
Helpful Report
Posted 8 years ago
Dear Mrs Stringle, Please accept our sincerest apologies for the condition of the flowers that were received. We do try to ensure at all times that the flowers are of the highest quality. If you would like to get in contact with us through our website or our freephone telephone number, our customer care team will be happy to help resolve this issue. Thank you
Posted 8 years ago
Mr Steven Reynolds
Verified Buyer
“flowers didn't last they normally last for a month these were gone in a fortnight stems just dropped ,rainbow carnations you normally supply are muti coloured these only had four different colours .very disappointed this time is it because you are using a different supplier noticed these didn't come from jersey but richmond”
Helpful Report
Posted 8 years ago
Dear Mr Reynolds, Please accept our sincerest apologies for the condition of the flowers that were received. We do try to ensure at all times that the flowers are of the highest quality. Just to let you know, Richmond is now where our customer service Head Office is based, We still source our flowers from the most reliable growers in different parts of the world. If you would like to get in contact with us through our website or our freephone telephone number, our customer care team will be happy to help resolve this issue. Thank you
Posted 8 years ago
MRS AILEEN ALGAR
Verified Buyer
“Despite ordering a yellow carnation arrangement, the first one that arrived was white. Customer support apologized and arranged for another one to be sent 2 days later. When it arrived it was orange carnations. At this point I gave up and bought flowers from elsewhere. I will not be ordering again as obviously have a serious problem that will need addressed.”
Helpful Report
Posted 8 years ago
Dear Mrs Algar, Please accept our sincerest apologies for the replacement bouquet also being the wrong colour. If you would like to get in contact with us through our website or our freephone telephone number, our customer care team will be happy to help resolve this issue. Thank you.
Posted 8 years ago
Mrs Elaine Luff
Verified Buyer
“Flowers only lasted 5 days 😒 Contacted you and it was rectified very quickly, new flowers received today 11th , my cousin was very pleased with them, Thankyou very much, a much happier customer 👍☺️”
Helpful Report
Posted 8 years ago
Dear Mrs Luff, I'm sorry to hear about the initial disappointment, but i' am glad we were able to resolve this issue. Thank you
Posted 8 years ago
Mrs Karen Van Der Willigen
Verified Buyer
“The roses included in the bouquet wilted with heads flopped over within 5 hours of delivery.”
Helpful Report
Posted 8 years ago
Dear Mrs Van Der Willige, Please accept our sincerest apologies for the condition of the flowers that were received. We do try to ensure at all times that the flowers are of the highest quality. If you would like to get in contact with us through our website or our freephone telephone number, our customer care team will be happy to help resolve this issue. Thank you
Posted 8 years ago
Mrs Kirsty Strachan
Verified Buyer
“I have used Flowers by Post for many years and previously had always been very happy with the delivery options and quality of the flowers. Sadly the last bunch of flowers that I bought for my Mum fell well below the normal high standard. My Mum felt she should tell me so that I could provide some feedback. The roses looked well past their best when they were delivered and only lasted a few days before they had to be thrown away, such a shame!”
Helpful Report
Posted 8 years ago
Dear Mrs Strachan, Please accept our sincerest apologies for the condition of the flowers that were received. We do try to ensure at all times that the flowers are of the highest quality. If you would like to get in contact with us through our website or our freephone telephone number, our customer care team will be happy to help resolve this issue. Thank you
Posted 8 years ago
Mrs Wendy Fellows
Verified Buyer
“Flowers were lovely but unfortunately as reported to you at the time having paid for greenery and gypsophela there was no gypsophela which was disappointing.”
Helpful Report
Posted 8 years ago
Dear Mrs Fellows, I am sincerely sorry for any upset or inconvenience caused by the missing Gypsophila. After looking in our system, I can see that you have been in contact with our customer care team and the issue has now been resolved. Thank you.
Posted 8 years ago
Mrs Janet Arscott
Verified Buyer
“Very disappointed, arrived on Monday looking disheveled lasted five days.”
Helpful Report
Posted 8 years ago
Dear Mrs Arscott, Please accept our sincerest apologies for the condition of the flowers that were received. We do try to ensure at all times that the flowers are of the highest quality. If you would like to get in contact with us through our website or our freephone telephone number, our customer care team will be happy to help resolve this issue. Thank you
Posted 8 years ago
Mr Lawrence Collins
Verified Buyer
“Flowers were ordered for my wife for our 60th wedding anniversary. They arrived on time and my wife was delighted, however after a four days they had to be discarded as they were 'mouldy'. They did not seem to be fresh. I was going to write to you to complain but time passed and I forgot because I was too busy. Lawrence collins”
Helpful Report
Posted 8 years ago
Dear Mr Collins, Please accept our sincerest apologies for the condition of the flowers after a few days. We do try to ensure at all times that the flowers are of the highest quality. If you would like to get in contact with us through our website or our freephone telephone number, our customer care team will be happy to help resolve this issue. Thank you
Posted 8 years ago
Miss Sue McKenna
Verified Buyer
“Complimentary box ordered at the same time as my main order were disappointing. Flowes looked tired and did not last”
Helpful Report
Posted 8 years ago
Dear Miss McKenna, Please accept our sincerest apologies for the condition of the flowers that were received. We do try to ensure at all times that the flowers are of the highest quality. If you would like to get in contact with us through our website or our Freephone telephone number, our customer care team will be happy to help resolve this issue. Thank you
Posted 8 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,255 reviews
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