Flowers by Post UK Limited Reviews

Name: Flowers by Post UK Limited
Address: Flowers By Post Ltd Falcon House Central Way Feltham, Flowers By Post Ltd Falcon House Central Way Feltham, Richmond
Rating: 4.68

4.7 Rating 14,255 Reviews

92 %

of reviewers recommend Flowers by Post UK Limited

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Metrics

4.7

Based on 14,255 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0208 973 2341

Email:

admin@flowersbypost.com

Location:

Flowers By Post Ltd Falcon House Central Way Feltham,
Flowers By Post Ltd Falcon House Central Way Feltham
Richmond
TW14 0UQ

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Flowers by Post UK Limited 5 star review on 19th October 2025

522

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Roses were already faded on delivery. Package was mostly packaging rather than flowers. Recipient was not delighted.”

Helpful Report

Posted 7 years ago

“Unable to activate the stars.after clicking on the first. The remaining stars would not. activate. I give five sta.rs to my order. The flowers arrived well packed and fresh. Both bunches of carnations are still very good as all my orders from Flowers by Post have been. Thank you Flowers by Post. Best wishes, John W Gould.”

Helpful Report

Posted 7 years ago

“On Monday March 26 I ordered a freesia bouquet from you for my wife to mark our April 3 golden wedding, assuming - despite the Easter break - they would be delivered on the date you gave of Saturday March 31. A little early but not a problem as they were described as ‘in bud’. They eventually arrived bedraggled and dry on Tuesday April 3 with a note saying they’d been posted March 29... . I sent an e-mail on March 31 asking where they were but no-one bothered to reply to explain what had happened to order number 799325. On Sunday April 8 we threw them out as they’d been too far gone to recover. Two pluses, they did smell nice for a couple of days and they were long-stemmed. Maybe it was because it was Easter but by giving early notice for your next day PO delivery I assumed I was well in time and you gave me an acceptable delivery date. Not a happy experience and a waste of money. No doubt you’ll blame the post office and they’ll say you left it too late. Not a happy experience for us.”

Helpful Report

Posted 7 years ago

“3 days in post. Just fobbed off about delivery and later e mails ignored”

Helpful Report

Posted 8 years ago

“The flowers that I ordered for Mothering Sunday which should have arrived on Saturday 10th didn't arrive until Monday 12th March. I emailed to find out what had happened. Your reply was that you had a problem with Royal Mail & that one of your advisors would call me to discuss the matter. However almost 3 weeks later & still no one has contacted me. Also it stated when I ordered the freesias that the colours may vary to the online photo but that there would be at least four different colours in the bouquet, but it in fact you sent just mauve & white, the blandest colours! Overall a very disappointing service from your company both with the flowers & with your so called "follow up service" where you missed the opportunity to make some recompense. I'm sorry to say that I will not be using flowersbypost again or recommending your company to others.”

Helpful Report

Posted 8 years ago

“I ordered in good time to have flowers arrive for my mother on Saturday before Mothers Day. The flowers arrived on Monday. Very disappointed. I don't know if I would use or recommend your service again, even though my Mother liked the flowers.”

Helpful Report

Posted 8 years ago

“You didn't deliver on the correct delivery date, they ended up 2 working days late, and were delivered after Mother's Day which is what I bought them for. You also ignored my email asking you when the delivery would be made. I will not use your service again.”

Helpful Report

Posted 8 years ago

“Despite ordering in advance and receiving a confirmatory email that these flowers would be delivered on Saturday 10th March, they did not arrive until the following Wednesday. My mother, who is 95 this year, thought she had been forgotten and was extremely upset. I received no notification of the delay, neither did I receive an apology until I rang and complained. This appalling service is not what I would expect from a company that I have used many times previously and always been delighted with both the flowers and the service.”

Helpful Report

Posted 8 years ago

“Although the flowers were dispatched in good time, they were delayed in the post - shipped Wednesday but not received until the following Monday. Obviously the was caused by the Royal Mail, but if that is the method used to dispatch the flowers, then obviously it reflects back badly on Flowers by Post. The flowers were dried out and had missed Mothering Sunday. I should say that we had had a heavy snowfall which slowed things down across the country, but I am writing an honest review as to what happened with this delivery.”

Helpful Report

Posted 8 years ago

“The flowers arrived a little bashed up. We did then have another bunch sent which were better.”

Helpful Report

Posted 8 years ago

“Flowers for Mother's day did not arrive until 2 days later. Have received an apology and a full refund.”

Helpful Report

Posted 8 years ago

“I ordered 2 bunches of flowers for Mothers’ day. One arrived 2 days later as advised but they weren’t in the best of condition. But the second one arrived 4 days later with mouldy leaves and flowers well past their best. I have bought the orchids from you previously for Mother’s Day and they were fine, but very disappointed in the Alstroemerias. Probably won’t order flowers by post again as there seems to be too many for Royal Mail to cope with Unfortunately I’m unable to send photo as my Mother had tried to rescue them before she told me Very disappointing”

Helpful Report

Posted 8 years ago

“I had ordered the flowers for my mother for mothers day, unfortunately the flowers only lasted 4 days, presume this is because there was no food with the flowers, very disappointed, I did email twice to advise this but no reply.”

Helpful Report

Posted 8 years ago

“I have been a customer of yours for many years now, however on Friday, 9th March I received a bouquet of flowers for Mother's Day and found that the gerberas, roses and spray carnations were very wilted. Needless to say, the gerberas and roses only lasted another couple of days. Within less than a week the rest of the bouquet flowers haven't lasted as long as would be expected despite being kept out of direct sunlight and in a cool place. I'm very disappointed especially on this occasion.”

Helpful Report

Posted 8 years ago

“The flowers were ordered on March 5th as mother’s day flowers to be delivered on March 10th There were actually delivered on Monday 12th the day after mother’s day. I’m disappointed that the flowers were late particularly as I ordered them well in advance.”

Helpful Report

Posted 8 years ago

“The flowers were supposed to take 2 working days to arrive but took 6!! Were four days late for my event - when they arrived they were past their best. Would not recomend.”

Helpful Report

Posted 8 years ago

“Firstly the flowers were not delivered on the day requested, this I accepted as it was bad weather but by 2 days later and the person I had asked for them to go to had received a number of other deliveries I contacted 'flowers by post' to enquire why my delivery had not been sent, the following day the recipient rang me to say it had finally been delivered. This is the first thing I have received from Flowers by Post . I will not be using you again.”

Helpful Report

Posted 8 years ago

“Flower shop ordered for Mother’s Day have not arrived. Disappointed”

Helpful Report

Posted 8 years ago

“Your request for a review was unfortunately timed, as I had just emailed you about the non-delivery of my mum's flowers for Mothers' Day. My order was placed back in February, but here I am, having to go to pick up some flowers to deliver tomorrow. The only reason I haven't given 'Very Poor' is because Royal Mail may be partly to blame!”

Helpful Report

Posted 8 years ago

“When placing my order for valentines flowers, on confirmation the delivery date was shown as 14/2/18 but were actually delivered on 13/02/18 . Also in my mind the photo of the flowers was misleading . It appeared that the bouquet was quite large but turned out to be a bit disappointing and also did not last very long . After having used other companies previously I will be reverting back to them in the future”

Helpful Report

Posted 8 years ago

Flowers by Post UK Limited is rated 4.7 based on 14,255 reviews