Flowers by Post UK Limited Reviews

4.7 Rating 14,255 Reviews

92 %

of reviewers recommend Flowers by Post UK Limited

Company Reviews

Questions

Metrics

4.7

Based on 14,255 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0208 973 2341

Email:

admin@flowersbypost.com

Location:

Flowers By Post Ltd Falcon House Central Way Feltham,
Flowers By Post Ltd Falcon House Central Way Feltham
Richmond
TW14 0UQ

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Flowers by Post UK Limited 5 star review on 19th October 2025

522

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complaint forwarded on 29.12.17 Firstly they should have been delivered on Monday 18th December – only arriving on Saturday 23rd. Secondly , presumably because of the above delay , the flowers arrived in a terrible state (particularly the roses) as you will see from the attached photographs. As already mentioned , I am extremely disappointed ……”

Helpful Report

Posted 8 years ago

“WHERE ARE THEY? YOU PROMISED TO RESEND AND THEY SHOULD HAVE BEEN IN BELFAST EVEN IF YOU HAD WALKED THERE. I THINK THAT NOW I SHOULD GET COMPENSATION AND MY FRIEND STILL RECEIVE FLOWERS AS THIS IS NOT GOOD AT ALL. IT WOULD NOT BE NICE FOR ME TO TAKE THIS FURTHER BUT MY FRIEND IS ON HER OWN NOW AND SHE NEEDED THE FLOWERS FROM ME. PLEASE ANSWER THIS MAIL. HOW AN I SHOW YOU A PICTURE WHEN THERE IS NOTHING TO SHOW. STUPID!!!”

Helpful Report

Posted 8 years ago

“When they finally arrived. Bottom leaves were black and slimy. By Boxing day out side petals started going brown. 2 days later all the flower heads started drouping so throu the out. Next time I'll go local that will last longer.”

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Posted 8 years ago

“The sympathy flowers I had ordered arrived 5 days late! It was frankly embarrassing. If you know there is going to be delays around the holidays, you should plan for this in your dispatch schedule.”

Helpful Report

Posted 8 years ago

“I have already contacted Flowers by Post before Christmas, but have still not received a reply. The two orders that I ordered did not match the colours in the photographs on your website. As stated in my previous correspondence that has been ignored, I would not have ordered the flowers that were sent if I'd known what colour they were. I also requested replacements which has also been ignored. Not only did I not get a reply to my concerns about my orders, I am asked to review my orders. I feel let down and ignored.”

Helpful Report

Posted 8 years ago

“Not the best time to write a review, as flowers have not arrived , ordered on th 10th and was expecting them to have been sent on the 18th as I had asked when ordering,only sent on Wednesday, would have preferred them early rather than late the replacements to be sent on Wednesday next week so prob still no have by nee year bah humbug”

Helpful Report

Posted 8 years ago

“Three of the pink heads were withered 1 stalk had no head But as these were free I have no cause to complain there was no gift card with writing”

Helpful Report

Posted 8 years ago

Dear Mr Hyslop, Please accept our sincerest apologies for the condition of the flowers that were received. We do try to ensure at all times that the flowers are of the highest quality. If you would like to get in contact with us through our website or our freephone telephone number, our customer care team will be happy to help resolve this issue. Thank you.

Posted 8 years ago

“Nothing was delivered! Complete con, take money and don’t reply to emails asking for an explanation.”

Helpful Report

Posted 8 years ago

Dear Mrs Norris, I’ am sincerely sorry for any upset or inconvenience caused by the non- delivery of your flowers. After looking in our system, I can see that you have been in contact with our customer care team and the issue has now been resolved. Thank you.

Posted 8 years ago

“The flowers didn't arrive. They were for my wife for our first anniversary.”

Helpful Report

Posted 8 years ago

“My order was never delivered after two phone call's and emails from Australia.. No refund offered... The worst service we have ever had. Antony J. Cooper. Queensland.”

Helpful Report

Posted 8 years ago

“The flowers never arrived nor did the second lot you sent”

Helpful Report

Posted 8 years ago

“I did not make any purchase from this company”

Helpful Report

Posted 8 years ago

“Flowers never arrived twice ! However, the response I received from company was prompt, and apologetic, sadly I had a refund in the end,”

Helpful Report

Posted 8 years ago

Dear Mrs Hoadley, I am sincerely sorry for any upset or inconvenience caused by the non- delivery of your flowers. After looking in our system, I can see that you have been in contact with our customer care team and the issue has now been resolved. Thank you.

Posted 8 years ago

“Flowers were absolutely terrible. They said they came in bud to increase longevity but half of them were on the wrong side of alive and the other half didn't make up for it. Seriously not a worthwhile purchase and I'd advise against anyone doing the same.”

Helpful Report

Posted 8 years ago

Dear Mr MacMillan, Please accept our sincerest apologies for the condition of the flowers that were received. We do try to ensure at all times that the flowers are of the highest quality. If you would like to get in contact with us through our website or our freephone telephone number, our customer care team will be happy to help resolve this issue. Thank you.

Posted 8 years ago

“I ordered a bunch of flowers for my girlfriend. She lives in jersey and I live in Brighton so doing stuff like this is a nice surprise for her sometimes. I ordered them, was told that they'd arrive by Wednesday. She didn't get these and I had to suck up the embarrassment and ask her if they had. She said no. So I contacted your customer service who were very sorry and said they'd send them again. Again I was told they'd arrive on the Tuesday or Wednesday and once again they hadn't. This obviously left me very embarrassed and upset that this had happened and leaves me wondering if I would use this company again. I asked for a full refund in the end.”

Helpful Report

Posted 8 years ago

Dear Mr Cornish, I am sincerely sorry for any upset or inconvenience caused by the non- delivery of your flowers. After looking in our system, I can see that you have been in contact with our customer care team and the issue has now been resolved. We hope to have your custom again. Thank you.

Posted 8 years ago

“Unfortunately the first flowers ordered turned up 5 days after ordering and were practically dead, the replacement which I had been told had been sent, never arrived. Needless to say I had a refund.”

Helpful Report

Posted 8 years ago

Dear Mrs Harbutt, I’ am sincerely sorry for any upset or inconvenience caused by the quality/non- delivery of your flowers. After looking in our system, I can see that you have been in contact with our customer care team and the issue has now been resolved. Thank you.

Posted 8 years ago

“I did write at the time but heard nothing. I think the flowers were packed too tightly which spoilt the blooms. Funnily it was only the yellow ones. Luckily the flowers were for myself as a treat. I must say that in many years of using yourselves this is the only the second problem I’ve had”

Helpful Report

Posted 8 years ago

Dear Mrs O'Connor, Please accept our sincerest apologies for the condition of the flowers that were received. We do try to ensure at all times that the flowers are of the highest. If you would like to get in contact with us through our website or our freephone telephone number, our customer care team will be happy to help resolve this issue. Thank you

Posted 8 years ago

“They arrived wilted, brown and were dead within 3 days.”

Helpful Report

Posted 8 years ago

Dear Ms Plant, Please accept our sincerest apologies for the condition of the flowers that were received. We do try to ensure at all times that the flowers are of the highest. If you would like to get in contact with us through our website or our freephone telephone number, our customer care team will be happy to help resolve this issue. Thank you

Posted 8 years ago

“THE FLOWERS WERE NOT VERY GOOD SOME BROKEN AND SOME PAST THERE BEST BUT TO BE FAIR THEY WERE REPLACED BY THE WEEKEND THEY WERE TO CHEER UP A 90 YEAR OLD WOMAN WHO HAD JUST FINISHED CHEMOTHERAPY”

Helpful Report

Posted 8 years ago

Dear Mr Ashcroft, I’ am sincerely sorry for any upset or inconvenience caused by the quality of your flowers. After looking in our system, I can see that you have been in contact with our customer care team and the issue has now been resolved. Thank you.

Posted 8 years ago

“Sorry the only thing that went wrong was that i pushed the wrong button i have never had any problem from flowers by post over several years”

Helpful Report

Posted 8 years ago

Flowers by Post UK Limited is rated 4.7 based on 14,255 reviews