fluidfreeride.com Reviews

Name: fluidfreeride.com
Address: 7101 N MIAMI AVE, STE 103, Miami, Florida
Rating: 4.51

4.5 Rating 185 Reviews

86 %

of reviewers recommend fluidfreeride.com

4.5

Based on 185 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

Visit Website

Phone:

786-755-0802

Email:

nathan@fluidfreeride.com

Location:

7101 N MIAMI AVE,
STE 103,
Miami
Florida
33150

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fluidfreeride.com 5 star review on 8th July 2024

Jose Alberto La O Cid

1433

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did a lot of research on which scooter I wanted but was able to test ride a couple at FFR in San Francisco. Everyone was super helpful, gave me info on pros & cons of options like renting or buying an open box or brand new. They adjusted the handle for me & even got rid of the box so I could just ride back to the train. Thanks 🛴”

Helpful Report

Posted 2 years ago

“Service was excellent. Scooter shipped same day. Real customer service, not a recording.”

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Posted 2 years ago

“Even though this specific part isn’t listed online, the support team was able to ship it out to me at a very fair price! 100% I would recommend this brand to a friend!”

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Posted 2 years ago

“I bought this model for its high powered engine, and because it was advertised as great for climbing hills. In short, I am underwhelmed. I live on a small hill and bought it so I could zip down to get a coffee and access the town on the bottom of the hill. Sadly, this unit will likely collect dust.”

Helpful Report

Posted 2 years ago

Hi William, i am sorry to hear that the Horizon didn't meet your expectations. Our support team will contact you shortly to offer you a solution. BR

Posted 2 years ago

“Scooters are solid. I purchased the wolf warrior & Mantis V2. Both had minor quality issues. The Mantis charging port was not seated correctly in the deck and I had to take the scooter apart to fix it. The warrior deck lightning doesn't work. The switch is broken upon arrival.”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you for your review. I am sorry to hear about the issues with your scooter. Our support team will contact you shortly to sort you out. BR

Posted 2 years ago

“Be careful about the discounts they offer. My code didnt work after a few hours. I Had to email them for 4 days before they gave it to me. I still need to check my credit card statement... 🤔 Overall fast shipping. FedEx is the worst regarding being CAREFUL with Products. My box was pretty beat up and the styrofoam inside was broke in many places. For a 1000$ product. They need to get their chinese manufacturer to package a little better. I imported and exported foor 12 year I never shipped FedEx, to many damages mmy first year. So far nothing, wrong.. but the right break seams like its way loose. I was going to buy a refurbished Dualtron Thunder. But their accounting department is all f up. Denied my Credit Card twice.Then they said they will get back to you in 3 day😤 Um I dont thinks so.🤣 So I bought from freeride... Again thanks for fast shippinng out of California. I thought it would comme out of New York since im in Florida. So far having a blast with my wide wheel..Hopefully they dealt with the rubber comming Off of the rim. ✌️✌️”

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Posted 2 years ago

“Very good store and stuff was very nice.”

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Posted 2 years ago

“Very professional and reliable escooter store 💯”

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Posted 2 years ago

“Good service, I just have some frustrations with the actual product”

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Posted 2 years ago

“I love my scooters, have 2 horizons now and FFR rocks!! Any issues they are on top of it. Great company!”

Helpful Report

Posted 2 years ago

“Great product, great customer service...have not had a chance to use it yet”

Helpful Report

Posted 2 years ago

“Our experience with our Wolf Warrior is amazing! The only issue we have with it is the headlights stopped working. Is there a way to get a new set and we’ll send the broken one back? We’re not sure who/how to contact customer service.”

Helpful Report

Posted 2 years ago

Hi Chanta, Thank you for your review. We are sorry to hear that the headlight stopped working. Our team has contacted you to send a new one. BR

Posted 2 years ago

“I just start of by saying any issues I’ve come across fluidfreerides team has been there to help me out with my scooter and troubleshooting. Anytime I have a question I just shoot them a text or email and have been always satisfied as a first time customer I highly recommend them for your next scooter.”

Helpful Report

Posted 2 years ago

“I live in a city where parking is difficult, so having the scooter to get around has led to much less stress and driving. I can scoot to the gym, store, etc without having to drive or sit in traffic. The downside is the tires don't hold air very well. I find I need to check the air in the tires and add air even if only one day has passed since last air top off.”

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Posted 2 years ago

“Thank you for following up on the order I placed with you for the Apollo Phantom V2 Reg.”

Helpful Report

Posted 2 years ago

“My original first purchase from fluid fluide was going to be a mantis, last year Black Friday but I was unable to place the order. Luckily I still follow fluid free ride and purchased a mosquito and will likely be buying another mosquito because they are so light and given the right configurations will go up to 30 mph. There are the best short distance commuting scooter I've ever had..”

Helpful Report

Posted 2 years ago

“The support team is helpful and it’s understandable that you won’t get a response within 30 mins if you have an issue. As long as you’re able to understand how everything works with the scooter you have and how to finagle with it I would suggest just having a mechanic to look through it. Been having issues with the mantis v2 and probably should’ve just gotten a wolf instead and dealt with the weight difference …. But support is being helpful with everything but honestly about to give up on the mantis v2 feels like the quality control wasn’t all there when it came from the factory. Support is 5 stars worth the scooter it’s dropped down to a 2 for me but that’s just my experience with it, it’s a great scooter just feels like I’m too aggressive and it’s not a good fit for me.”

Helpful Report

Posted 2 years ago

Hi Daniel, Thank you for your honest review. Our team will be contacting you shortly to follow up on the issues with your Mantis. BR

Posted 2 years ago

“Awesome experience, I received my Mantis V2 24ah with no problems. Setup was a snap. I recently had my 1st service at the Brooklyn location, it was a very professional experience. Chuck was courteous, knowledgeable and down right friendly during my entire interaction. I highly recommend Fluid and Chuck to anyone interested in purchasing a scooter. I'm having a absolute blast. My thanks goes out to all involved at Fluid. Oh! I mustn't forget Mary in customer service for the prompt and informative response to my emails.”

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Posted 2 years ago

Hi Troy, Thank you for your review. We are happy to hear about your satisfactory experience. Don't hesitate to contact our support team if you need assistance. BR

Posted 2 years ago

“Good”

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Posted 2 years ago

“I purchased the mosquito scooter for my son for college end of November. He did not start riding until the last week of Jan when classes resumed. First week of March it stops working and parts have to be sent that he is going to have to replace. That’s 5 weeks and it’s broken already. The $400 scooter we have from Target is still running a year later. I have no confidence in your product.”

Helpful Report

Posted 2 years ago

fluidfreeride.com is rated 4.5 based on 185 reviews