“I've never heard of this company they took 33.62 gbd out of my account 3 days ago I reported it waiting for a refund I'm waiting for a new card I've told my bank to decline any payments to this place beware of this place”
“Absolutely useless, my payment went to gateway then timed out, checked my bank £ 31.75 came out rang "oh yes well you have to wait 3 to 5 days for refund"
I don't expect that will happen”
“We ordered food on foodhub at the value of £44 from Delfino and they offered me £3 refund and Delfino wouldn’t give us anything back as all the food was delivered cold! I advise you not to order anything from them! Stick to just eat or Uber”
“Avoid at all cost. They are so far behind other platforms. Absolutely disgisting service. Waited 1.5 hours for cold food. I spoke to Foodhub sevetal times about the wait and they said the food was on the way and gave me and absolute latest wait time after speaking to the store. I waited more than double and was promised by foodhub it would be put tight if I had to wait any longer. I was also told by Foodhub the store would call me to put ut right, BOTH NEVER HAPPENED. I was charged over £23 for food I did not eat and awful service. I will never order from Homies or use foodhub again.
Food hun then replied saying I should call the restaurant and the gave me a voucher....... so my reply was..
I only took the voucher for alot less than what I paid because you would not rectify the full amount and I asked several times but was told no, I was also promised the store would call me and have not. Why go through a 3rd party to place my order, who then take their commission and then ask the customer to put everything right. It took waaaaaay to long for just partial voucher... absolutely not good enough. So before you reply look into it properly and try and put it fully right. Oh and u did try calling the store and was told a flat rude no to them doing anything to put it right.
I will ensure everyone knows what shocking customer foodhub deliver until this is put right. Its not ok these companies keep getting away with stealing money from customers”
“Food order got cancelled after 20 minutes and taking my money. After 9 days got I spoke to them and got told they had withheld my money but did not explain why and that I would get it by Friday which is then 2 weeks! Will keep checking my account. Won’t be using this service again 🤬”
““Don’t use as they don’t update their restaurant’s delivery locations so can place an order and orders get cancelled buy restaurant and you have to wait 3-5 days for refunds‘!! Disgraceful. Ordered from a takeaway and they said they don’t use Foodhub anymore. Criminals.”
“The most disgusting food I have ever eaten and I have eaten in many places. Spent £30 to find out none of our meals had chips even though we ordered chips and the lamb shish I ordered from Stanhope Kebab (which is the same shop as foodhub) was shocking!!! I would have preferred to starve. I can’t believe they are allowed to sell food. It’s a shame I have to leave 1 star to be allowed to write a review.”
“The site worked ok for one reservation in Orkney. On our second try, this site showed lots of availability for reservations tonight, and I got a pending notice. After half an hour I hadn't received confirmation, so I phoned. The place had no space tonight.”
“delivered late said it was my fault as I did not answer phone. Gave correct address.
Offred "goodwill" voucher but no refund I do not reccommend this service.”
“I ordered food from a local takeaway. Tracking information was good and food was cooked quickly. The problem was the delivery. I tracked the vehicle and it made lengthy stops at various points. I then received a message to say my order had been delivered. I rang the restaurant owner who was helpful and contacted Foodhub. I tried calling the delivery driver but the phone was not answered. After a long we webchat with Foodhub I got a message to say my order had been cancelled. They then had the cheek to credit me with a refund “for your next order”. When I asked for a refund to my payment card I was told it would take 3-5 days.
I shall not be using Foodhub again when there are rivals who charge significantly less for delivery and do actually deliver.”
“Rude, weaselly staff. Took 1hr 45 minutes for delivery, food was disgusting and inedible. Refused to give a full refund.
Ordered here on a saturday night, sometimes I walk but I figured I'd get it delivered since I'm only 5 minutes away and I can get some work done while I wait.
After an hour I start to get a bit impatient so I try calling. No answer. Engaged. Try a few more times over the course of the next 45 minutes. No dice.
After 1 hr and 45 minutes a delivery driver shows up, saying nothing, and sheepishly hands me a wilted, wet box before legging it. By that point I'd already eaten because I didn't expect food. It's inedible anyway, so it all goes in the bin. See pictures.
I call up when they open the next day and get fobbed off and told to wait until the manager's in, he'll call me later. When the manager arrives (I call him), dude says I have to call foodhub. Great. I find a phone number on some site (foodhub won't let me log in on their site to file a ticket, just bugs repeatedly - convenient for them. And no public phone number) and manage to get a call from a nice lady that tells me I need to install an app and send the pictures. The man on the app tells me I need to call the restaurant, who tell me I need to speak to foodhub.
Finally the manager pretends he can't hear me and continually hangs up. Foodhub only agree to a partial refund because the restaurant says the food was "hot and freshly-prepared".
Here's what foodhub and Pizza Giorgio consider "fresh, good food". Notice that it's been sitting so long the plastic thingy on the pizza has pierced through the bottom of the wet box, and the paper is fused to the pizza.”
“Ordered house special fried rice which stayed with gravy. It was so dry it was inedible. The chicken balls were more like rubber balls. Never again. Waste of money went in bin.”
“fake scam site - DO NOT order from this place. Zero customer service. Submitted a ticket cause I never got my order and their email reply is a non-existent support ticket link.”
“Don’t use as they don’t update their restaurant’s delivery locations so can place an order and orders get cancelled buy restaurant and you have to wait 3-5 days for refunds”
“Order number 1007135857 - The Warwick Carlisle- this was the worst food I have ever tried to eat, intact it went to the bin, I called them 3 times to find out where my food was, when it arrived it was as if it was re heated food. When I called back my number was blocked.”
“Absolutely awful customer service!! My very first order and my last and I will discourage people from ordering with them as I have a large circle of friends who love movie, furry nights, themed nights etc I will advise them not to bother using #foodhub.
Lies and insults you'll get in abundance
To be fair to the restaurant after waiting 2.5 hours I got my money back and a cold pizza but #foodhub took no responsibility and best they could offer having waited and had to argue for nearly an hour to get them to contact the restaurant for my money back and cancel the order was a cold pizza and an offer of £3 and the excuse that in busy periods (erm 3pm on a Tuesday) there may be delays 🤣🤣🤣.....really????
From start to finish the whole first time order was terrible and their customer service team don't know the meaning of what goodwill means.
If you want a good service and a company who values custom then don't look to #foodhub better stick with other companies that seem to value customers”
