“delivered late said it was my fault as I did not answer phone. Gave correct address.
Offred "goodwill" voucher but no refund I do not reccommend this service.”
“I ordered food from a local takeaway. Tracking information was good and food was cooked quickly. The problem was the delivery. I tracked the vehicle and it made lengthy stops at various points. I then received a message to say my order had been delivered. I rang the restaurant owner who was helpful and contacted Foodhub. I tried calling the delivery driver but the phone was not answered. After a long we webchat with Foodhub I got a message to say my order had been cancelled. They then had the cheek to credit me with a refund “for your next order”. When I asked for a refund to my payment card I was told it would take 3-5 days.
I shall not be using Foodhub again when there are rivals who charge significantly less for delivery and do actually deliver.”
“Rude, weaselly staff. Took 1hr 45 minutes for delivery, food was disgusting and inedible. Refused to give a full refund.
Ordered here on a saturday night, sometimes I walk but I figured I'd get it delivered since I'm only 5 minutes away and I can get some work done while I wait.
After an hour I start to get a bit impatient so I try calling. No answer. Engaged. Try a few more times over the course of the next 45 minutes. No dice.
After 1 hr and 45 minutes a delivery driver shows up, saying nothing, and sheepishly hands me a wilted, wet box before legging it. By that point I'd already eaten because I didn't expect food. It's inedible anyway, so it all goes in the bin. See pictures.
I call up when they open the next day and get fobbed off and told to wait until the manager's in, he'll call me later. When the manager arrives (I call him), dude says I have to call foodhub. Great. I find a phone number on some site (foodhub won't let me log in on their site to file a ticket, just bugs repeatedly - convenient for them. And no public phone number) and manage to get a call from a nice lady that tells me I need to install an app and send the pictures. The man on the app tells me I need to call the restaurant, who tell me I need to speak to foodhub.
Finally the manager pretends he can't hear me and continually hangs up. Foodhub only agree to a partial refund because the restaurant says the food was "hot and freshly-prepared".
Here's what foodhub and Pizza Giorgio consider "fresh, good food". Notice that it's been sitting so long the plastic thingy on the pizza has pierced through the bottom of the wet box, and the paper is fused to the pizza.”
“Ordered house special fried rice which stayed with gravy. It was so dry it was inedible. The chicken balls were more like rubber balls. Never again. Waste of money went in bin.”
“fake scam site - DO NOT order from this place. Zero customer service. Submitted a ticket cause I never got my order and their email reply is a non-existent support ticket link.”
“Don’t use as they don’t update their restaurant’s delivery locations so can place an order and orders get cancelled buy restaurant and you have to wait 3-5 days for refunds”
“Order number 1007135857 - The Warwick Carlisle- this was the worst food I have ever tried to eat, intact it went to the bin, I called them 3 times to find out where my food was, when it arrived it was as if it was re heated food. When I called back my number was blocked.”
“Absolutely awful customer service!! My very first order and my last and I will discourage people from ordering with them as I have a large circle of friends who love movie, furry nights, themed nights etc I will advise them not to bother using #foodhub.
Lies and insults you'll get in abundance
To be fair to the restaurant after waiting 2.5 hours I got my money back and a cold pizza but #foodhub took no responsibility and best they could offer having waited and had to argue for nearly an hour to get them to contact the restaurant for my money back and cancel the order was a cold pizza and an offer of £3 and the excuse that in busy periods (erm 3pm on a Tuesday) there may be delays 🤣🤣🤣.....really????
From start to finish the whole first time order was terrible and their customer service team don't know the meaning of what goodwill means.
If you want a good service and a company who values custom then don't look to #foodhub better stick with other companies that seem to value customers”
“Useless customer service. Useless website. Takes money for a closed restaurant !
Voucher didnt work ! Never again !
Will never deal with foodhub again or any restaurant that use them.
They took money for a restaurant that was CLOSED ! Took 2 weeks to get the money back.
A £5 voucher was issued for an evening with no food and losing £45 for 2 weeks. Should have just ignored it. It didnt work and only subtracted £3 from an order. The new order was COLD FOOD.
Giving food hub a second chance was a big mistake.
Customer service couldn't even refund the £2 extra that was spent.
We will never use foodhub or any restaurant that uses them. Have compiled a list of places to avoid.”
“Wtf Is this company they keep taking £29.90 outta my account even though my bank put a stop on my card and issued me a new card… who the fk are they and how they got my card details….”
“The worst customer service ever from food hub. Not worth your time. Just eat is better.
Datman fee was £300
Yet again the worst customer service from them too. They don’t pay you on time either.
Not good if you have invoices to pay too.”
“Shocking company and all there sales team are scammers avoid using them as a business. They signed my takeout up to use there service and when it came to giving me the money for my orders kept sending me to a company called datman. they kept saying we have charges off £300 on account which was never mentioned. when it come to signing me up They would call every hour when it came to paying up no call back. I should've stuck to my instinct there a company who rob little businesses jokers”
“Everytime I order from your application the restaurants are " too busy " and don't accept my orders this even in a weekday the first time I tried to order a pizza in rugby the restaurant called mighty pizza didn't even exist because just recently, I went and walked there after and I didn't get a refund at all.
yet another business is trading from there and told me they don't exist yet they're still trading from the app at the same time how is that?? Scammers and false companies foodhub works with sort the app and fake/non existent businesses out...”
“It is so fat behind the other platforms. Had cold food delivered, poor quality food sent which I sent pictire off yet I was made to wait 5 minutes before a response to agents 1st message. I left food hub ages ago. I now know why.”
“I have had no problems with Foodhub itself, it’s the money processing cowboy company called (DATMAN) that is a big problem, constantly delaying paying my weekly takings, and not trusted at all by my customers, so I am losing customers.
I have cut my dealings with food Hub because of DATMAN.”
“Rubbish app! My order came two hours late from HFC when i ask for help was told to contact directly i mean wth! Whats the point me ordering from foodhub!! I have never had any problem with just eat or ubar! Must avoid! Rubbish app!”
“Please, don’t use them if you want to order food with delivery. They charge you (plus delivery commission) and then cancel the order due to the distance!? They don’t have the option to check the address first but takes the money straight away!! Aah, the refund is on the way in FIVE working days!? Nice work guys! 🤦🏼♀️”
“This is a small business and when the company approached to me, I was clear that i did not need it, however they insist and i get it but in the same day when the notify that I was approved, I canceled by email due a personal issues, after 2 months I have been receiving charges in my account every two weeks and I NEVER have used the platform and never i gave my business information, many emails i sent requesting to stop charging and refund the money and nobody answer me
How serious could be?”
