Ford Reviews

Name: Ford
Address: Abbot House, St Albans
Rating: 1.53

1.5 Rating 287 Reviews

12 %

of reviewers recommend Ford

Company Reviews

Questions

Metrics

1.5

Based on 287 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Phone:

020 3564 4444

Email:

flinform@ford.com

Location:

Abbot House
St Albans
AL1 2RW

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a new 2017 Ford Explorer and the paint started peeling off the front hood in 2019. The dealer acknowledges that the cars were not primed properly. And there has been a lawsuit. Ford Motor company's response."There are no active programs at this time to repair the auto" The worst customer service correspondence I have ever seen. And it appears to be a cover up that the company does not want to address. This car has been kept in a garage and has never been in an accident. Save yourself the time and stress of dealing with a company that has ZERO customer service.”

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Posted 4 years ago

“Ford took my fiesta in for repairs under warranty. They spent a week with it no word on what was happening. I called and they told me they needed it for a further week. They offered me a rental car .the company they use thrifty car hire are rip off merchants. They told me there were scratches on the alloy wheels when they dropped the car ,but days later told ford I did them .have looked at reviews for them and they do that all the time to customers. They wouldn't return my deposit and ford have been no help .I cant believe ford use such a bad company they should be called shifty not thrifty .I am now having to go through small claims court to get my money back .”

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Posted 4 years ago

“Booked a ford in for diagnostic, booked for 8 am today, approx one hour job, 4 hours later both service staff confirm its in the work shop and the mechanic is still plugged in working on it, i wait outside with my partner and spot our car in the rear of the car park, we wait another 30 mins watching it eagle eyed, we go back in, ask how the car is doing, they confirm its still in workshop been worked on, "so many faults" i ask for the manager, told no, i ask again stating ill call the police if needed, service manager comes out i ask again where the car is he points in opposite direction, states still in garage running checks, needs more time, i finally after 3 different people stating they are working on my car and with a witness point to my car at rear of car park, he hands back the keys and tells us to leave!!!! Caught them out big time, who else have they done this too! Been in the motor trade 25 years, unbelievable behavior, also to add they refused toilet use after 1 hour drive to them at 8 am, refused use of chair after been walking and standing for 4 hours waiting for them!!!. Update, Police advised go trading standards. I suggest people rig their cars with hidden cameras!!!!”

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Posted 4 years ago

“DO NOT USE THEIR ONLINE BUYING CLICK AND COLLECT FEATURE, WE ARE LEFT 2 WEEKS LATER WITH A MOUNTAIN OF STRESS, A CAR WE BOUGHT HAS A MAJOR GEARBOX FAULT ON THE FORECOURT AND CANNOT BE SOLD TO US AND THEN TO TOP IT OFF WE HAVE TO WAIT FOR THEIR SYSTEM TO REFUND OUR FULL BALANCE WHICH COULD TAKE 10 DAYS!! WORST BUYING EXPERIENCE WE'VE EVER HAD.”

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Posted 4 years ago

“Ford continued to delay a warranty repair on my car for months. Until coincidentally, I managed to get hold of an internal email from Ford showing that she was deliberately opposing the repair. The internal document outlines Ford's policy to postpone warranty repairs for as long as possible, along with a list of possible excuses for their dealers. Only after the intervention of a lawyer was Ford willing to repair my car. Customer service 0/10 - so far my worst experience with a company ever.”

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Posted 4 years ago

“the company has a long history full of achievements but I still feel that they can make and provide better quality of their cars/”

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Posted 5 years ago

“My sat nav stop working after 3 years, funny thing is it's working in other countries like France, Germany, Holland,Belgium, Poland UK is the only country where is not working. So we went to Ford show them the proof on video like there is no problem outside UK. All tot Car was still on warranty Ford wanted me to pay £190 for them to check. According service man that could be antenna connection under the roof. We had Peugeot which get us 230 000 miles and never let us down. I WOULD NEVER RECOMMEND FORD CARS. IF YOU HAVE FORD AND YOU HAPPY YOU MUST BE A VERY LUCKY.”

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Posted 5 years ago

“Ordered new puma and got put through to a sales person person at Peoples in Edinburgh had to be an automatic ,after reopening went to pick it up from Falkirk to find it was a manual.Edinburgh when contacted offered us another quote which was £64 a month more and the use of a curtesy car for a week take it or leave it.Falkirk manager Richard MccTaggart could not have been anymore helpful he gave us a very reasonable offer and has also given us a curtesy car with our insurance paid for the time it will take to get our new car which could be up to 3 months,which was all handled by a very pleasant and helpful sales executive Bill Nicola.Cannot be more grateful to them.”

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Posted 5 years ago

“My vehicles engine lost power my local Ford store in Chesterfield said if I did not have my servicing with them they refuse to do the car under warranty, they will not diagnose the issue they just want to drop a whole new engine for £6500, I have full service history with a trusted garage and I only bought the car for £7000 I was told to pay or go away”

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Posted 5 years ago

“My experience of updating my sat nav was a joke the instructions are as clear as mud and the customer service staff a waste of time. Local dealer as good as useless unless you pay all the time shame we have a fleet of vans be buying VW from now on !”

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Posted 5 years ago

“Feeling completely ripped off Feeling completely ripped off. I was enjoying my brand new Ford Fiesta Active. That is until the service warning and oil change came up 6000 miles early. The dealer said it was a mistake and said to take it in. So I joyfully took it in to get sorted only to be told that it was due for a £250 service, 6000 miles early and that it was not a mistake. What a total rip off. That means if every 18000 mile period I loose 6000 miles its going to cost me a small fortune in additional services by the time the car is even paid for. Totally and utterly ripped by Ford, I have gone for loving to hating this car. I will never ever buy another Ford or ever recommend them again. As a driving instructor my pupils often buy cars that I have been teaching in - I will 100% be warning them of this issue and how this con seems to work. If you want value I would recommend avoiding Ford at all costs.”

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Posted 5 years ago

“Love my ford - you people don't know what you are talking about.”

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Posted 5 years ago

“Con artists, avoid!!!!!!!! If I could give minus stars that would be a better review. Quoted me £700 to replace a unit in car, I was travelling for weekend so took it to my local Ford when I was home. Another Ford dealership were able to fix software for Nothing! That's right, tried to con me out of £700 for work that was unnecessary. They should be ashamed of themselves! Disgusting!! AVOID AVOID AVOID!!!!!!!!!!!!!!!!”

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Posted 5 years ago

“Terrible company, took car in for a service and update. Nearly five weeks later car still not sorted, finally got it back still not updated so not fixed. To top it all the front of my car has been DAMAGED whilst in the garage. Would not recommend Ford customer service either as when we contacted them they didnt want to know, could not help us and had no information on my car. I would never take my car back to Fords in Speke ever. So disappointed in the whole experience and my car is still not fixed and is now damaged.”

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Posted 5 years ago

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Posted 5 years ago

“Non existent Customer care. After 14 calls and an email over 3 days I walked in to pick up my car (expected service an MOT) that had a host of problems, not repaired, that I was never told about - went to an independent dealer. This following the year prior where my car developed a 3 panel scratch which needed respraying after a service.”

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Posted 5 years ago

“Comorah Briscoe was the perfect salesman, highly reccommend”

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Posted 5 years ago

“Just bought my dream car. From the fantastic help from Abraham Sanchez and John. Never had been attended so perfectly that they even got me and my family coffe. I recommend every costumer to come and ask for these fantastic salers.”

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Posted 6 years ago

“If I could leave no stars would be correct for ford customer service. I have a new ford fiesta diesel when the air conditioning is on every 11 seconds it hisses and lasts 6 seconds while it does this the engine looses power like using an exhaust brake on a truck and ford technical claim this is a characteristic of the car so I would advise anyone wanting to buy the new fiesta DON'T bother look for a different manufacture with a car same size.”

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Posted 7 years ago

“e have several ford commercial vehicles (ford fleet customer) which are less than 2 years old. One of which deveoloped a fault and switched to limp home mode 100mls from home. We phoned the local dealer to be told it would be 13 days before they could look at it. Phoned a number of other dealers all of which were between 10-14 days before they could diagnose the issue. Given we are a company and this is a van we need it on the road and obviously can't wait 13 days with a warranted ford van out of action. We phoned ford customer service to ask about options. The answer 'speak to the dealer' we explained the situation with the same answer i.e. nothing to do with Ford, we need to phone around the dealers to find out when they can diagnose the issue. Good bye. Absolutely no customer service at all. They wouldn't tell me the location or contacts of dealers. Basically appalling service with the main focus to divert everything to the dealer. Wondering where to go from here I phoned the main dealer (where we purchase the vehicles from) and asked about options, the answer again, drive it in limp mode to them but it would be a minium of 10 days before diagnosis. No replacement vehicle is available until they diagnose the issue and a replacement is only provided on the basis that it is a warranty fault. Basically we are on our own. Managed to get it to a local garage who kindly ran a diagnostic (10mins) which highlighted a low turbo boost fault which is a warranty issue. i phone ford again, the answer: as the fault had not be diagnosed by a registered dealer they wouldn't recognise the issue and can't help, speak to the dealer. I am not sure what the point of having a 'customer service' is if you are not going to provide any customer service at all, even a basic service would have been something. We will obviuosly look elsewhere for future flleet vehicles.”

Helpful Report

Posted 7 years ago

Ford is rated 1.5 based on 287 reviews