Forever 21 Reviews

2.3 Rating 164 Reviews

31 %

of reviewers recommend Forever 21

Company Reviews

Questions

Metrics

2.3

Based on 164 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How does Forever 21 deliver?

Helpful Report

(4 weeks ago)

Forever 21 delivers items by Postal Service and Courier.

Helpful Report

(4 weeks ago)

100.00%

Industry Average

“ Everything is great. After ordering, they called back quickly. The staff politely explained everything, told me the terms of delivery. Thank you. My recommendation. ”

- Henry Manning

“ Very quick delivery, very good price. Would definitely recommend & will be shopping with them again in the near future. ”

- Margo Johns

“ I ordered 6 zip hoodies at a reasonable price and got them in a reasonable amount of time given everyone is having delays due to postal delivery. I've just made two more and feel confidant they will also be delivered timely. So far, no complaints but I'll update this if necessary! ”

- Anonymous

Forever 21 Reviews

Delivery - Fast