Forever 21 Reviews

2.3 Rating 164 Reviews

31 %

of reviewers recommend Forever 21

Company Reviews

Questions

Metrics

2.3

Based on 164 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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How quickly does Forever 21 resolve customer queries?

Helpful Report

(1 month ago)

Greater than 50% of reviewers feedback is Forever 21 takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

86.96%

Industry Average

“ great products. good quality, very outstanding service, I am happy with my shopping experience here. Highly recommend! ”

- Richard Walker

“ Great quality. Customer service was outstanding. Price was reasonable. Item was shipped out right away and received it within a few days ”

- Madison Day

“ The customer service is outstanding! They answered all of my questions promptly. Shipping is fast and the value is great! I will definitely be doing more business with them. ”

- Dorothy Hunter

Forever 21 Reviews

Customer Service - Good