Fortnum & Mason Reviews

Name: Fortnum & Mason
Rating: 2.49

2.5 Rating 94 Reviews

35 %

of reviewers recommend Fortnum & Mason

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2.5

Based on 94 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email

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Fortnum & Mason 1 star review on 22nd April 2022

Anonymous

Fortnum & Mason 1 star review on 16th December 2021

Ryan Cranmer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed four orders to different places including one to Austria for Easter as the Covid-19 situation means a family Easter is cancelled. The delivery cost to Austria was cheaper than I expected and compared with other companies. They promised delivery by or before 9th April and it arrived beautifully packed on 7th April having been despatched on 3rd April. My daughter was really pleased and said it smelled wonderful too. Another parcel was due to be delivered yesterday, and despite other companies not being able to deliver on time, this arrived promptly, as have the other two deliveries. The website is full of wonderful things and it is very simple to send products all over the world. Thank you to Fortnum and Mason for providing quality goods, beautifully packaged and promptly delivered and bringing a little bit of joy at this time of uncertainty.”

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Posted 4 years ago

“Very well looked after my Justine, Bethany, & Aneesah at the St Pancras store who packed up my shopping - much appreciated!”

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Posted 5 years ago

“My order was delivered to Australia within the week and on the day specified. Everything was safely packaged and exactly what was ordered. I have been using the F&M UK website now for more than 5 years and I will continue to use and recommend them.”

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Posted 5 years ago

“I regularly buy their English Breakfast Tea for my son who lives in Florida he says that it is the best I also buy the Glaced fruits my mum loves them”

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Posted 6 years ago

“The products are so precious and good! It's the British part that I can't never get enough!”

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Posted 6 years ago

“We ordered our customer Xmas gifts from Fortnum and Mason. Their Customer Services team was absolutely amazing in helping us get our order right. Nothing was too much trouble and despite us not being the largest customer and there needing to be many iterations of the order, we were delighted with how they handled each query and each individual delivery. This in turn delivered very special, on time deliveries for our most important customers. Thank you Fortnum and Mason - it is so rare to find this level of customer service anymore!”

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Posted 6 years ago

“Superb quality food. Wonderful customer service department. The best place for Christmas shopping.”

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Posted 6 years ago

“The Fortnum & Mason web site is easy to use and has very helpful product and delivery information. The items I bought, a box of macaroons, where quickly delivered, well packed and wrapped as if I had purchased them at their store in Piccadilly. I will use them again for mailed gifts.”

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Posted 6 years ago

“I use F&M to bring a smile to people! Their exquisite packaging, superior products and excellent customer service are second to none, just wish they had a little more choice.”

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Posted 6 years ago

“I use F&M to bring a smile to people! Their exquisite packaging, superior products and excellent customer service are second to none, just wish they had a little more choice.”

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Posted 6 years ago

Fortnum & Mason is rated 2.5 based on 94 reviews