Fortnum & Mason Reviews

Name: Fortnum & Mason
Rating: 2.49

2.5 Rating 94 Reviews

35 %

of reviewers recommend Fortnum & Mason

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2.5

Based on 94 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email

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Fortnum & Mason 1 star review on 22nd April 2022

Anonymous

Fortnum & Mason 1 star review on 16th December 2021

Ryan Cranmer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with Fortnum is better than the other reviews here. I ordered the Sandringham coffee. Made two ways, both tasteless and did not mention new coffee to those who drank. Normally we drink Lavazza. A dented tin of tea has in previous years been replaced and I live in the USA. Gifts to two separate addresses in England arrived promptly, both gifts really brought a smile to the recipients. My only problem has been Vancouver, Canada. The hamper contents lovely but DHL could not find the address despite being in the centre of the city and not a new building. Took a week of emails, lots of help from Fortnum staff, delivered just in time for birthday. Hampers arrive here in three or four days and think the service exceptional. We order early, inspect contents, then bring out again on Christmas Eve.”

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Posted 2 years ago

“Finally spoke to customer services and were very apologetic Over an item I received on dec 23 it did take awhile to get through Email s do get answered eventually I will still order on line 😀😀😀 Customer service was really friendly and helpful”

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Posted 3 years ago

“Shop assistant were helpful and I had a good experience”

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Posted 5 years ago

Fortnum & Mason is rated 2.5 based on 94 reviews