Fortnum & Mason Reviews

Name: Fortnum & Mason
Rating: 2.49

2.5 Rating 94 Reviews

35 %

of reviewers recommend Fortnum & Mason

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2.5

Based on 94 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email

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Fortnum & Mason 1 star review on 22nd April 2022

Anonymous

Fortnum & Mason 1 star review on 16th December 2021

Ryan Cranmer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered items for a memorial tea did not arrive on the day specified spoiled the planned day as it had to be cancelled. Three phone calls later eventually arrived days late. Customer service was good, blamed DPD delivery service saying they always have problems with them. Shame they use this company who has a poor reputation and discredits Fortnum and Masons’s reputation. Will never order from Fortnum and Mason again while they use DPD many bad experiences with them as they are not reliable in my opinion.”

Helpful Report

Posted 6 months ago

“Ordered hamper & chose standard delivery 3-5 days. Order confirmation came through with a date of over a months time. Contacted customer service who offered me the option to pay additional £4 for next day delivery. Paid but hamper not delivered the next day… or the day after. Had to email and call customer service who now assure me delivery will be tomorrow… I very much hope so but not confident .”

Helpful Report

Posted 2 years ago

“Cant beleive it, ive wanted a F&M hamper for 40 myears, kept forgetting etc and then when lock down had shut my holiday business and I did not qualify for the self employment loan, I stuggled, to cheer myself up, I ordered a Hamper, I want the wicker for future picnics etc and I was initially pleased, I loved the little cookies, the pickle, marmalade and black current jam are in very small jars, I dont often drink I thought as I was cooking some thing that needed white wine I would open the bottle of Vinhao Verdi White wine, Errr I could not take a secound sip, it would be an insult to vinegar if I compared it, who on earth chose that, I could not drink it, so put some in the chicken fricasse it ruined that and I can clean the drains with the rest, I will still buy the hampers as I love the style and romance, but please do something for me as its unacceptable, regards kerry”

Helpful Report

Posted 2 years ago

“I echo some of the other recent reviews. I have used F&M for a few years without complaint but this year one of my orders was placed on 2 December for delivery on 17th. I discovered on 20th that it had not been despatched. No prior contact and on enquiry I get a "Dear Sir/Madam" email, still with no delivery date or explanation. Perhaps "success" has gone to their head. Well complacency does not get my vote.”

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Posted 4 years ago

“Shocking service at Christmas ordered a hamper never delivered terrible.”

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Posted 5 years ago

Fortnum & Mason is rated 2.5 based on 94 reviews