Fotosense Reviews

Name: Fotosense
Rating: 4.71

4.7 Rating 3,686 Reviews

93 %

of reviewers recommend Fotosense

4.7

Based on 3,686 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01772628453

Email:

taff@fotosense.co.uk

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Fotosense 2 star review on 28th March 2025

Mye

Fotosense 5 star review on 9th November 2022

Peperoni

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the Manfrotto monopod and was pleased with the quick delivery. I'm not sure if it makes a good walking stick, but then I only purchased it for my video camera. I'm looking forward to using it on my next video and being able to zoom in without the picture dancing all over the place. Well worth the money.”

Helpful Report

Posted 9 years ago

“Excellent advice and service from the sales consultant.”

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Posted 9 years ago

“What first attracted me to Fotosense was the price of the item I was looking for, as it was cheaper than buying it directly from the manufacturer's website! Delivery prices and accuracy of delivery time was also satisfactory. I will return to purchase from them again.”

Helpful Report

Posted 9 years ago

“A very good supplier that is let down by their poor choice of courier. they lose only one star as a result as they refunded my postage costs without quibble. They use Parcel force UK which I continually find is the worst courier provider in the UK. They were unable to deliver my order as a first class 24 hour item. I instead waited a whole week, having to personally call them 3-4 times to be told they were busy and the driver had not been able to attempt delivery, they in fact attempted delivery over the course of the week just once. In the mean time I was able to dispatch a return using a slower method for this to arrive as advertised. They would do better to change to DPD in my opinion.”

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Posted 9 years ago

“Delivered quickly .great binocular ,bright clear optics,very happy with purchase”

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Posted 9 years ago

“Excellent all round service. Would highly recommend this company”

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Posted 9 years ago

“Fast delivery and got just what i orderd.”

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Posted 9 years ago

“Other suppliers of the item I ordered were more expensive and couldn't deliver it for 2-3 weeks. I received the item from fotosense in 3 days. Amazing!!!!!”

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Posted 9 years ago

“Very pleased with my purchase. My Nikon B500 was a great price.”

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Posted 9 years ago

“I'm very pleased, their service is of excellence. I would use Fotosense again and again.”

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Posted 9 years ago

“Excellent "chat online" service which helped me to decide to purchase. Thanks”

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Posted 9 years ago

“I bought my item via their price match scheme which was very good as the delivery options for fotosense were far better than the alternative supplier and worked in my favour.”

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Posted 9 years ago

“Called them to make sure the stock. Ma froth 3way head. Cheapest prize. Good communication. Prompt delivery. Very happy. Deffenetly use again.”

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Posted 9 years ago

“The price and service were both excellent”

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Posted 9 years ago

“Only online store I could find which sold the films I wanted and delivery was quick ! Would defiantly recommend”

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Posted 9 years ago

“Simple, quick and fast delivery.”

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Posted 9 years ago

“Must admit i had high hopes for this company. Good website, and the prices are certainly very competetive. I normally use either WEX or Amazon for my photo gear. I wanted a particular lens for a forthcoming holiday, but neither had it in stock. After a bit of searching on the web, i find these guys. £20 cheaper, a free UV filter and a free 3 year warranty. In stock, ships 1-3 days. BINGO i'm thinking. So i order online. Pay using the PayPal option. Great, Sorted. And i wait, and wait. 3 days, four days, 5, 6 blah blah. No sign. Check my PayPal account, transaction completed. Bank statement, fine. Give it a few more days. Still no sign. So eventually after 9 days i phone them. Very nice lady on the phone, takes ages to check my order status. 'Oh sorry, it's on back order' 'Be another 7-10 days'. 'We sell over 2000 items, we can't always update our website'. Bloody hell ! So does everyone else. They take your money, and don't even bother to phone or email you, to tell you they have'nt got it in stock. What's the point. I should have known better i suppose. Every other dealer seems to be out of the lens, and many other Panasonic ones too. But at least they have the decency to update their websites, and be honest. I guess i'll have to do without it for my forhcoming New York trip. Even checked NY cam shops. they are all out too. Ironically, i've just checked 'fotoSense' website again. And they are still showing the said lens as, IN STOCK, SHIPS in 1-3 days. Oh dear !!!. So, to cut to the chase ... i'm not saying they are a bad company, they get some nice reviews, but i'd be phoning these people first, if i were you, to check availability, otherwise you may end up rather dissapointed, as i was. I did of coure get a full, immidiate refund. But then so i should.”

Helpful Report

Posted 9 years ago

“Absolutely first class service (and you can repeat that !). PLUS very good value for money. I shall certainly be using this company again.”

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Posted 9 years ago

“Familly run business who care about customer service. Very speedy and pleseant transaction”

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Posted 9 years ago

“Great item, great price, well received. I was kept updated on my order at all times and it arrived promptly with no issues. Many thanks! 5*”

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Posted 9 years ago

Fotosense is rated 4.7 based on 3,686 reviews