Fotosense Reviews

Name: Fotosense
Rating: 4.71

4.7 Rating 3,686 Reviews

93 %

of reviewers recommend Fotosense

4.7

Based on 3,686 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01772628453

Email:

taff@fotosense.co.uk

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Fotosense 2 star review on 28th March 2025

Mye

Fotosense 5 star review on 9th November 2022

Peperoni

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One item was unavailable, for which I was refunded. I also paid for first class delivery so that I could have the film in time for my holiday. It was estimated to arrive on the 10th, but arrived over a week later! Fortunately, I found an Impossible film reseller in Paris to purchase some film, but it was at considerable inconvenience. Should I not hear back after leaving this feedback, I'll be making a request for a refund of postage at the very least, as the extra £4 or so that I spent to have the film arrive on time was quite pointless. My contact address is: harryharrylee@yahoo.co.uk”

Helpful Report

Posted 9 years ago

“Camera itself is fine. falsely advertised, however. On the picture it showed instant camera AND film, but only the camera arrived. when i checked the receipt email after, i noticed it didn't say anything about the film. when i emailed fotosense to query it they took absolutely no responsibility and said it was simply my own fault for not checking thoroughly enough. I accept that i should have read the finer details but i feel that fotosense should have accepted that they were in the wrong to falsely advertise the camera with the film and a big plus sign in between the two. This was the sole reason i chose them over their competitors. i could have got the camera cheaper elsewhere if i had known this didn't come with the film as suggested in the photograph. Extremely disappointing. I would not recommend this company to anyone and if you do choose to go with fotosense, pay no attention to the pictures they use to advertise.”

Helpful Report

Posted 9 years ago

“Totally Not Happy. I have ordered 3 Professional photography products at once from FotoSense. But 2 of the products have arrived damaged and One of them could not have been damaged via delivery as I can clearly see that it is a product problem. The other item came totally bent out of shape. Yet the delivery box was in perfect condition making me believe that it was damaged before being put into the box. That is a 66% failure percentage. Totally unacceptable in this day and age. I have tried to contact FotoSense via their website customer support and 2 day's later I still haven't heard anything from them, yet they sent me this survey which I am happily filling out with a VERY POOR rating. Buy this showing I will not be using them again.”

Helpful Report

Posted 9 years ago

“Do not use this company. Very poor customer service: 4 payments taken for one item, complaints ignored. Appalling.”

Helpful Report

Posted 10 years ago

“Only dispatched order when dispute raised with PayPal, avoid!”

Helpful Report

Posted 10 years ago

“Spoke to fotosense re a Panasonic camcorder, asking about a spare battery. This was not on their website. The guy said it would be available on their site within the hour. A week later it was still not there. Received an email offering 5% discount on any camera purchase. On attempting to use this it did not work. Phoned and was told the discount would not work anyway.. Emailed and asked why they offered a discount. No reply. I wonder what Trading Standards would have to say about this?”

Helpful Report

Posted 10 years ago

“You sent me an item, Lastolite knitted background with stains and holds and obviously an old carry bag. Sent email but no reply. Ridiculous.”

Helpful Report

Posted 10 years ago

“Not received it still.”

Helpful Report

Posted 10 years ago

“The experience with Fotosense was the worst I had so far with online shopping. They had to be chased repeatedly on the dispatch of the order already, which finally happened 10 days after my order. During that time, requests by e-mail remained unanswered which, as I found out, is due to the fact that the contact addresses "helpdesk@fotosense.co.uk" and "help@fotosense.co.uk" cited by them are obviously inactive. Initially, I also did not receive Royal Mail tracking data, this happened 3 more days later after additional requests. To date, 2 months after my order, I did still not receive the item. According to the Royal Mail tracking data it was dispatched in 2006 (I placed the order in July 2014!), and is said to have been delivered on 13 August 2014. This was later changed to 18 August 2014. I still do not know were my order is, all requests to Fotosense remained unanswered.”

Helpful Report

Posted 10 years ago

“I ordered a 100 pack of INSTAX film for a wedding paid extra for 2nd class delivery (2-3 working days) and still haven't received it 8 days later!! THe wedding has been and gone. FUMING!! Apparently it's not their fault, I'm not convinced. DON'T USE THEM.”

Helpful Report

Posted 10 years ago

“Ordred Friday afternoon 15/8 so order was in store for start of work Monday. Despite promise of 1st class post and my bank account being debited 0n 18/8 nothing received by 20/8 so no recommendation of this company”

Helpful Report

Posted 10 years ago

“This is what happened to me!!! Christian Roca | 21/08/2014 12:30 Quote Im very dissapointed by your company i wroted you down the same day that I bought this monopod and i tried to cancel my purchase at the same moment and i could not find the way on your website. By the way you wrote me today 21-8-14 after exactly the day that i got the monopod. Thank you for nothing CR Sent from my iPhone On 21/08/2014, at 10.09, Sales fotoSENSE <service@fotosense.co.uk> wrote: Good Morning Thanks for your email, I am sorry but we are unable to cancel your order as this was shipped out from us 19th August, tracking number for your parcel is 5150129405 and you can track this at www.dpd.co.uk With best regards, Sales & Billing You can view the ticket and reply from web interface from here . Sales & Billing | 21/08/2014 09:09 Quote Good Morning Thanks for your email, I am sorry but we are unable to cancel your order as this was shipped out from us 19th August, tracking number for your parcel is 5150129405 and you can track this at www.dpd.co.uk Christian Roca | 19/08/2014 04:23 Hi Fotosense I just bought this Monopod Benro A48F and separately the head Benro S6 and I can notice that it is "out stock" so I would like to cancel my purchase or if you can find the missing part the monopod foot VT1 that means the set completely and do a better price for me. Or otherwise I will buy it in this website cheaper €239 inc Tax http://www.fotoshopaalten.com/benro-video-monopod-set-a48fbs6-met-s6-video-kop.html Free of delivery charges Plus they have it on stock And it is the set complete "Benro Video monopod set A48FBS6 met S6 video kop". I Would appreciate you help and please confirm this email. Best Regards Christian R”

Helpful Report

Posted 10 years ago

“I ordered my items on 16/4/14 which were in stock. I paid for next day delivery by courier. I needed the items for the 19/4/14 when I was getting married. The items were delivered by royal mail on 24/4/14. Very poor service. Extremely disapointed in you. I will not be using you again. The items are basically pointless and not required now.”

Helpful Report

Posted 11 years ago

“I was very disappointed with the quality of the binoculars, they were not lined up correctly so the two eye pieces could not focus together. The returns policy is so complicated, with emails back and forth eventually I was advised to return them not as faulty but under the cooling off period. Hence when they were returned and the credit made postage and packaging was deducted from the refund. I would never purchase from this company again.”

Helpful Report

Posted 11 years ago

“Wrong (cheaper) lens filter sent, confusing returns procedure, replacement still not received a week later. Having to go on holiday with no filter on my lens. One month later, no replacement, no reply to emails.”

Helpful Report

Posted 11 years ago

“I ordered a pair of Binoculars on the 8th of December as a Christmas present. Despatch would be by the 12th December. The 14th arrived and no email saying they had been sent. I called customer support and they said Sorry, we'll look into it. I then received another email saying they would be dispatched by the 18th December. Guess what, its now the 23rd December and the only thing I've received from them is the survey email. Still no dispatch or tracking email and no present for my wife this Christmas. Don't order if you can't afford to wait. Back to Amazon for me”

Helpful Report

Posted 11 years ago

“When I ordered this item from fotosense I went with the photo in the advert as there was no other information within the advert. What was delivered was not what was advertised but when I phoned to complain I was told that this is what they were selling as this item and that the manufacturer could change the item without for warning. This is unacceptable.”

Helpful Report

Posted 11 years ago

Dear Robert, As stated on the phone we have offered you a full refund and a refund of your return postage. The problem we have is that the manufacturer has changed the box contents of the product. This change has now been reflected on our site thasnk to you highlighting this. However the status of the product will remian the same in that Fuji are only supplying your cleaning kit with the cloth, storage container for the cloth and the cleaning fluid. They are no longer supplying the travel container which is shown as a graphic on the box. Fuji's get out clause is that on the back of the box they state "Contents of kit are subject to change without prior notice. E&OE". Again we are sorry for any issues caused with this transaction. Thanks Trina

Posted 11 years ago

Fotosense is rated 4.7 based on 3,686 reviews