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FreePrints_UK Reviews

2.4 Rating 61 Reviews

30 %

of reviewers recommend FreePrints_UK

Company Reviews

2.4

Based on 61 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email

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FreePrints_UK 1 star review on 5th May 2021

FreePrints_UK 1 star review on 21st June 2020

FreePrints_UK 1 star review on 21st June 2020

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used this company before a few times and had no problems. This time I ordered some fridge magnets, i cropped the pictures how i wanted them, and two turned up not how I had cropped them, cutting half of the pictures out. Emailed customer service 3 times to be told it's my own fault and they print how I put it, they said "we have already explained but out of courtesy, this time only we will refund you". So I found the pictures and how I ordered them and they were NOT printed the same. Not using this company again, rude customer service!”

FreePrints_UK 1 star review on 21st June 2020

FreePrints_UK 1 star review on 21st June 2020

Posted 3 years ago

“Ordered a few times from FreePrints, I think the fact that you get 45 prints free a month and just pay delivery is great... and if you do want more than 45 photos, which I have in the past, their prices are so good. All of the photos I have ordered so far have been good quality, exactly what I wanted and arrived very quickly too.”

Posted 3 years ago

“My pictures haven’t turned up. There’s no tracking number. They keep thanking me ‘for my patience’ which is actually winding me up because I am not feeling patient, I’d like to yell at someone!”

Posted 4 years ago

“I have used Freeprints for many years and most of the time they are great. They are badly let down by customer service repeating parrot fashion that they cannot help. It is like banging your head against a brick wall. Thanks to them I have missed out on 45 freeprints plus 6 others through no fault of mine and it will be another four weeks before I can get any more. I would only recommend with caution.”

Posted 2 years ago

“Shame there picture quality is bad Your photos come out dark and dull ! I’ve used them for a year now and the quality gets worse each order .. disappointing so won’t be useing again”

Posted 4 years ago

“I’ve used free prints for a long time but the latest photos are very dark & dull, won’t be using again.”

Posted 4 years ago

“I ordered 2 weeks ago Paid in full you failed delivery 2 days before Xmas said you can’t fill your obligation to what I paid in full Incompetent company. You say you’ve given enough Compensation its a promo code that you gave!!😂oh full refund 😂it’s your fault I expect a full refund and that won’t come through till after Xmas your customer service is shocking stick your code where the sun doesn’t shine. My sons present now he will not get.”

Posted 5 years ago

“I ordered 25+ photos for the cost of postage - £5.99. My order arrived today with a total of 1 photo in it...”

Posted 1 year ago

“The colour of the prints are very odd colour. Very yellowieh shade on them.”

Posted 2 years ago

“print was badly framed and they will not reprint for me even though the photo can clearly be framed correctly in the app. how dissapointing!”

FreePrints_UK 1 star review on 5th May 2021

Posted 2 years ago

“I'm very disappointed about the non existent costumer care. I sent 2 cards in December 2020 and Feb 2021 and none got delivered! So when, on Feb 20th 2021 I complained, they answered with an automated reply and changed the delivery date for Dec 2021, when I order the card on 11 Dec 2020! And when I try to cancel it, as i thought it didn't want to resent it for Dec 2021, they said it was to late to cancel the Order! I'm very upset and disappointed! And I will not use this company again and I will tell all my family and friends not to trust freeprint, especially at this time, with lockdown and shielding lasting a year... not be able to meet anybody, cards is the only tangible thing we can give, and was denied by Freeprint incompetence and misleading app!”

Posted 3 years ago

“Well I paid for a large print. But when I received they had cut my Dog off the picture. 2 free prints 4x6 were fine. Tried emailing only to be told its a generated non replying email address. I'd be very careful about paying for prints and maybe just order the free prints.”

Posted 3 years ago

“If I could rate no stars I would... ordered 10th.... fast track delivery... 14 days later no order contacted several times times different excuses... Royal mail... be with me.soon. I got so fed up eventually nearly 20 days later I got a full refund but would never recommend you !!!”

Posted 3 years ago

“I have used this app on and off for years, but it has become harder and harder to order what I want. The app is very badly designed and if you click once on something that isn't in their programme, it deletes everything. It is absolutely frustrating and time wasting. Today, I ordered 18 photos and added double quantities at the end as well as two framed photos - so an expensive order. After adding the additions to the order, there was no way to continue to payment! I therefore lost the entire order after already having lost it this morning!! And do not tell me I do not know what I am doing, as I am very comfortable and used to using apps and computers. It is just a very badly designed app and if they could have improved it - as the ideas is good - they would have made at least double the income they are making from this. I therefore do NOT recommend Freeprints”

Posted 3 years ago

“Very bad payed and didn’t even receive my order twice”

Posted 3 years ago

“Last two orders received were very poor only part of photo's developed mmissing sides and tops”

Posted 3 years ago

“Would give less if i could! ordered and paid 1 - 2 days delivery - the delivery turned up over a week later with half of the photos cropped out! customer service are rubbish and dont even get back to you!”

Posted 3 years ago

“Great quality no catches just pay for postage. App very easy to use can fault it. Use the code below to get 5 prints extra free. It really works 👍🏼 fthompson176”

Posted 3 years ago

“Photos very dull and dark. Will have to have them printed again elsewhere. It’s a shame as I’ve used this site before with no issues.”

Posted 4 years ago

“Never received my cushion i ordered money has been taken but cushion hasn't arrived”

Posted 4 years ago

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FreePrints_UK is rated 2.4 based on 61 reviews