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FreePrints_UK Reviews

2.4 Rating 61 Reviews

30 %

of reviewers recommend FreePrints_UK

Company Reviews

2.4

Based on 61 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email

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FreePrints_UK 1 star review on 5th May 2021

FreePrints_UK 1 star review on 21st June 2020

FreePrints_UK 1 star review on 21st June 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A.I. States: If maintaining copyright ownership of your writing and illustrations is important to you, it may not be wise to get them copied through a service that requires you to grant them a broad license to use your content. Consider alternative options where you can retain full control over your intellectual property rights. YOU DO NOT MAKE THIS CLEAR!”

Posted 2 days ago

“Ordered 45 prints paid for them & still not delivered. No way to contact them. Email not going through no customer service support. Every time I click to chat to someone says not available. Just want my refund back. Think it’s just a scam take your money & you can’t even Get through to them. Been trying for last few days to email yet nothing is happening. Don’t use this service will charge you. Won’t get your photo prints. Money making scam”

Posted 5 months ago

“I'm not happy. They cropped all pictures. I have half face on all pictures. Paid extra for big size of pic and still cropped. I wish to contact with them but unfortunately they didn't answer and they dont want print all pic again. I'm very disappointed”

Posted 1 year ago

“We have paid for fast delivery yet 1 week passed and it should have been delivered yesterday and now they are saying it will be delivered after 4 more days so tge same delivery day as it would be by standard delivery but we have paid extra for fast delivery and no one refunded that extra payment, not possible to get contact, seems like SCAM!”

Posted 1 year ago

“I ordered 25+ photos for the cost of postage - £5.99. My order arrived today with a total of 1 photo in it...”

Posted 1 year ago

“I whating for delivery 2 weeks & still no receive”

Posted 2 years ago

“If I could give it a Zero I would do, grossly overcharged and they don’t even tell you how much they are going to charge you so an allegedly’ free book 📖 except for standard postage ends up costing me over £28 plus pounds, so fingers burned 🥵 and won’t be ordering from them again”

Posted 2 years ago

“I wish I had read the reviews before ordering, I placed 3 orders and none have arrived!”

Posted 2 years ago

“Ordered prints 06/05/21 and still awaiting delivery, thought I'd give it a try very dissapointed”

Posted 2 years ago

“So much for free prints. £7.99 for delivery and took 9 days to arrive. Surely if your paying £7.99 it should be next day. My sofa was delivery for less.”

Posted 2 years ago

“print was badly framed and they will not reprint for me even though the photo can clearly be framed correctly in the app. how dissapointing!”

FreePrints_UK 1 star review on 5th May 2021

Posted 2 years ago

“I'm very disappointed about the non existent costumer care. I sent 2 cards in December 2020 and Feb 2021 and none got delivered! So when, on Feb 20th 2021 I complained, they answered with an automated reply and changed the delivery date for Dec 2021, when I order the card on 11 Dec 2020! And when I try to cancel it, as i thought it didn't want to resent it for Dec 2021, they said it was to late to cancel the Order! I'm very upset and disappointed! And I will not use this company again and I will tell all my family and friends not to trust freeprint, especially at this time, with lockdown and shielding lasting a year... not be able to meet anybody, cards is the only tangible thing we can give, and was denied by Freeprint incompetence and misleading app!”

Posted 3 years ago

“My account has been shutdown by them without any notice or reason. Appalling service. Would never recommend you after this experience with your poor customer service staff and how you have shut down my account!!”

Posted 3 years ago

“Well I paid for a large print. But when I received they had cut my Dog off the picture. 2 free prints 4x6 were fine. Tried emailing only to be told its a generated non replying email address. I'd be very careful about paying for prints and maybe just order the free prints.”

Posted 3 years ago

“If I could rate no stars I would... ordered 10th.... fast track delivery... 14 days later no order contacted several times times different excuses... Royal mail... be with me.soon. I got so fed up eventually nearly 20 days later I got a full refund but would never recommend you !!!”

Posted 3 years ago

“Very bad payed and didn’t even receive my order twice”

Posted 3 years ago

“I ordered the prints on 25th November and have not received them yet. I have reached out to the customer services team but still no reply received. I have to add that I have paid extra for 1st class delivery. According to the order status my prints should have arrived by 30th November..”

Posted 3 years ago

“Delivery not shown up and customer service does not respond.”

Posted 3 years ago

“Would give less if i could! ordered and paid 1 - 2 days delivery - the delivery turned up over a week later with half of the photos cropped out! customer service are rubbish and dont even get back to you!”

Posted 3 years ago

“Used this company before a few times and had no problems. This time I ordered some fridge magnets, i cropped the pictures how i wanted them, and two turned up not how I had cropped them, cutting half of the pictures out. Emailed customer service 3 times to be told it's my own fault and they print how I put it, they said "we have already explained but out of courtesy, this time only we will refund you". So I found the pictures and how I ordered them and they were NOT printed the same. Not using this company again, rude customer service!”

FreePrints_UK 1 star review on 21st June 2020

FreePrints_UK 1 star review on 21st June 2020

Posted 3 years ago

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FreePrints_UK is rated 2.4 based on 61 reviews