Fullhouse Reviews

Name: Fullhouse
Address: 14, Kaki Bukit View,, Singapore
Rating: 4.69

4.7 Rating 503 Reviews

92 %

of reviewers recommend Fullhouse

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Phone:

31385353

Email:

nicholas.ngin@fullhouse.sg

Location:

14, Kaki Bukit View,
Singapore
415950

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Fullhouse 5 star review on 5th November 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really poor, paid for the bed in full in April, bed was promised to arrive on May, but after months and months of emailing the bed still has not arrived, claiming that there’s delay. When asked for a refund they mentioned no refund and couldn’t give us a date or estimation of when the bed will even arrive, basically telling us we just have to wait aimlessly and endlessly. Told them that the current bed is falling apart which is why we rushed to purchase a new one for it to come in May and asked for alternatives for service recovery but told that only if I paid hundreds more for other beds then can be delivered within weeks. Bed frame was quite nice though. But overall, very horrible experience, never going to order from them again!”

Helpful Report

Posted 2 years ago

Hi Victoria, thank you for your honest feedback with us! We would like to extend our deepest apologies that your expectations did not match your experience. As much as we wanted you to receive your order on time, unforeseen circumstances prevented us from achieving as such for you. We can’t fix the past but you have my personal commitment to improve our services for every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 2 years ago

“Purchased a tv console and only arrived 3+ months later. Being offered a side coffee table as a compensation for being late and can’t give a refund, was given a bedside table. No response from email sent.”

Helpful Report

Posted 2 years ago

Hi Ismail, thank you for your feedback! A member of our Customer Experience team has reached out to you regarding this issue. Rest assured, we want the best for our customers, and the situation you experienced is an uncommon occurrence, which we are doing our best to prevent. We will strive to do better in the future, and our team will be in touch with you on this. Please feel free to reach out to us as well if you have any additional inquiries, we're here to help!

Posted 2 years ago

“Have not heard from or received any update on the status of our order of a sofa set. Disappointing.”

Helpful Report

Posted 2 years ago

Hi Ganesan, we're sorry to hear that you feel this way. A member of our Customer Experience team has reached out to you with regards to this issue. We would like to offer you our fullest support, and you can reach out to us at help@fullhouse.sg for any inquiries you have, or contact us via our support forms here: https://www.fullhouse.sg/pages/get-support

Posted 2 years ago

“I bought the Cadence TV console. The console did not have a hole drilled at the back as displayed and a technician had to come down to do it. He drilled the hole but when he did it, it caused the cabinet door to become misaligned. Fullhouse said it was not their fault.”

Helpful Report

Posted 2 years ago

Hi Navin, we're sorry to hear that you feel this way, and we would like to extend to you our fullest support with regards to this issue. A member of our customer experience team has reached out to you regarding this situation, you can drop us an email at help@fullhouse.sg or you can drop us a service recovery form here: http://bit.ly/FullhouseSupport-Servicing and we'll get back to you on this as soon as possible. Take care and stay safe!

Posted 2 years ago

“Dimensions of table delivered is vastly different from what was advertised on website.”

Helpful Report

Posted 2 years ago

Hi there valued customer, we're sorry to hear that you are facing issues with your order. A member of my team has reached out to you about this issue, and if you should have any further inquiries or issues, please contact us at help@fullhouse.sg and we will do our best to extend to you our fullest support. Take care, and stay safe!

Posted 2 years ago

“The item delivered was not as depicted in sales catalogue”

Helpful Report

Posted 3 years ago

Hi valued customer, we're sorry to hear that you feel this way. We would want to know more about this issue, please reach out to us at our support forms on our website so that we may better assist you here: http://bit.ly/FullhouseSupport-General Thank you for supporting Fullhouse and we hope to hear from you soon!

Posted 3 years ago

“Delivery was late. Coffee table was delayed twice. Till now have not received it yet”

Helpful Report

Posted 3 years ago

Hi Peter, we're sorry to hear that, we also did not expect there to be a delay with the shipment to us due to unforeseen circumstances. This is unfortunate for us as well, as we hope to minimise such delays with orders from customers as much as possible. We'll be sure to let you know once we have an update of the order status coming in, so that we can schedule a delivery date for you as soon as possible. In the meantime, if you have any other inquiries, feel free to reach out to us at help@fullhouse.sg so that we can support you directly. Thank you for your patience and kind understanding!

Posted 3 years ago

“When I went to the show room the material and look of the wardrobe is good and fantastic. Unfortunately when it arrive to my place this morning, it is not what we expect. There are many scratches . The guy use a marker pen to color it 🤦‍♀️🤦‍♀️🤦‍♀️. It is such a disappointment. Nevertheless the service staffs at the showroom and delivery guys are superb!”

Helpful Report

Posted 3 years ago

We're so sorry to learn about what happened, Selina. I would like to apologise on behalf on the Fullhouse team and please be rest assured that your case was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers' experience! Could you kindly drop us an email: help@fullhouse.sg so we can investigate this matter further and make things right for you! Once again, we sincerely apologise for the defected product you've received and look forward to your reply! :)

Posted 3 years ago

“Due to the extent of corrosion to areas that are to be repaired to our double deck bed frame, i have requested for the item to be return back for it to completely rectified rather that spot repairs. This is to avoid recurrence of problems to other unattended areas if not being handled tactfully. Or another option is to replace another item with better quality. But to my surprise, i have to pay $150 and further discounted to $120 for labour just to dismantle and reinstall even it is still under warranty. Totally unjustifiable since the defects are due to poor manufacturing workmanship. Corrosion dust has affected the fabrics. Definitely not recommending Fullhouse due to their irrespondible partners.”

Helpful Report

Posted 3 years ago

Fullhouse is rated 4.7 based on 503 reviews