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Fullhouse Reviews

4.7 Rating 503 Reviews

92 %

of reviewers recommend Fullhouse

Company Reviews

Product Reviews

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Phone:

31385353

Email:

nicholas.ngin@fullhouse.sg

Location:

14, Kaki Bukit View,
Singapore
415950

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Fullhouse 5 star review on 5th November 2021

Widyawati Nazeri

Fullhouse 5 star review on 25th October 2021

Fullhouse 5 star review on 25th October 2021

Fullhouse 5 star review on 9th October 2021

Fullhouse 5 star review on 25th September 2021

Fullhouse 5 star review on 13th September 2021

Fullhouse 5 star review on 6th September 2021

65

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an 8 feet wardrobe. Satisfied with quality of product but shipment was delayed by two months. company also requires full payment upfront instead of placing deposit, unlike some other furniture stores. Will not recommend if you need your purchase urgently”

Posted 2 years ago

“I have requested for rectification for my Steven feature walls. The customer service team was prompted in their follow up. Instead of doing rectification works on the Steven wall feature, they initiated a 1-1 exchange for me. Such customer service is commendable.”

Posted 2 years ago

“I purchase 2 items including a customer sofa. The 2 dining chairs were in order and timely arrival. However, I am not satisfied with getting update that the sofa will be delayed for more than 1 month from the committed delivery date of 16 Oct 2021. At point of purchase , before I proceed, i indicated very clearly I will not want to wait if it’s beyond mid-Oct. Covid situation has been ongoing since 2020, it’s not fair to consumers to use that as a reason to under deliver on commitment to customers. Do revert on my query. Thank you”

Posted 2 years ago

Hi Fong, thanks for your honest feedback. We're very sorry that your experience did not match your expectations. We are looking into this issue and hope to resolve it promptly and accurately. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. You may reach us anytime at help@fullhouse.sg. We truly do appreciate your feedback as it helps us improve our services.

Posted 2 years ago

“I've called the salesperson regarding the wardrobe doors that were not properly assembled. The rest are okay except 2 doors. Kindly arrange to have them fix up. Thank you.”

Posted 2 years ago

“Didar team is really professional and friendly. Really happy with their work other than the non stop delay of the delivery for almost a month”

Posted 2 years ago

Hi there valued Customer, thank you for your kind words on our delivery staff on Team Didar! We're sorry that you feel this way about the delays, rest assured it was an uncommon instance and we will do better in the future. If there's anything we can do to help or support you with directly, you can reach out to us at our support forms on our website here: https://www.fullhouse.sg/pages/get-support Or you can also drop us an email at help@fullhouse.sg, and a member of our Customer Experience Team will be in touch with you. Take care, and stay safe!

Posted 2 years ago

“Service is good but price can be better as we are repeated customers.”

Posted 2 years ago

Hi Kok Leong, thank you for your insightful feedback with us! We love our repeat customers, and we are currently working on implementing plans for more discounts in the future, while trying to keep our small business sustainable in a challenging economy. We hope to have these up soon for all our customers to enjoy!

Posted 2 years ago

“I find the sofa i buy can be further improved in terms of fabric as it feels a bit warm after sitting down for long. And also its not as comfortable as it seems after sitting down for long.”

Posted 2 years ago

Hi Audrey, thank you so much for taking the time to write us your feedback! For our fabric sofas, it will take some time before it seasons and softens with use as it is brand new when it is delivered. You can read more about our fabric sofas on our website here: https://www.fullhouse.sg/blogs/furniturecare/your-new-fabric-sofa If you need any assistance with your sofa, feel free to reach out to us at help@fullhouse.sg, and we'll get back to you as soon as possible for any issues you may have. Take care and stay safe!

Posted 2 years ago

“i have a purchase that i refund but have not been process yet. please call me back at 93250078.”

Posted 2 years ago

Hi Sandra, we're sorry you are facing difficulties with your order, a member of our Customer Experience team has already reached out to you regarding this matter. We would like to extend to your our fullest support, and if you would like to contact us, you can also drop us an email at help@fullhouse.sg. Take care and stay safe!

Posted 2 years ago

“take too long for delivery. The item is not cheap but not getting any better service like faster delivery etc”

Posted 3 years ago

Hi Lerence, we're sorry that you feel this way, our team works hard to provide our customers with the best arranged delivery date. Our logistics team tries as much as possible to offer customers with a preferred delivery date, along with the other orders we have to deliver on the same day, hence we are unable to guarantee an exact delivery timing on that day itself. Moving forward, if you have any issues with your deliveries, please allow us to help you better by dropping us a Delivery Form which you can access here: http://bit.ly/FullhouseSupport-Delivery And our team will get back to you within 2-3 working days. In the meantime, if you have any inquiries or issues, feel free to drop us an email at help@fullhouse.sg so that we may offer our support to you directly. Thanks again and we look forward to serving you again in the future!

Posted 3 years ago

“I'd called to make a change in delivery date and address but 0nky the change in delivery date was noted and not the address. Was asked to pay an additional $38 for rescheduling because they insisted I did not change the address. (I know I did) I paid the it since I guess it wasn't worth arguing over and they did deliver within the same day. The chairs came dirty and shakey. Even after informing the delivery guy he briefly adjusted the chair but did not fix it and went away (could be because the guard was waiting, I don't know). The table was great though...”

Posted 3 years ago

Hi Lynn, we're sorry to hear that you feel this way, and we work hard to meet expectations like yours. Our $38 rescheduling fee is necessary as our delivery team needs to re-position and redeliver on short notice, as we have other customers queued up for their deliveries in the same day. As for the chairs, we will offer you our full support by providing you with the assistance all our customers deserve; our team has responded to your servicing request for the issues you are facing, so that moving forward you can have a better experience with us.

Posted 3 years ago

“Great delivery service but customer service lacking in service. Never return call after leaving message”

Posted 3 years ago

Hi Sam, thank you for leaving this review and letting us know of this matter. We’re sorry that your experience didn’t match your expectations. As we’ve been having an increase in volume of calls and requests, there might be some which we’ve missed out. However, could you kindly drop us an email at help@fullhouse.sg together with your invoice number so we can discuss this matter further? Thank you and have a great week ahead!

Posted 3 years ago

“The sales person Sebas is knowledgeable and friendly. However the delivery part was disastrous. I waited 5 hours.”

Posted 3 years ago

Thank you so much for letting us know, we'll be sure to pass on the positive comment to Sebas. We're very sorry to hear that the delivery experience was not as smooth-sailing, we'll let our team know of this situation so that we can improve on it and find better solutions for future orders. If you have any inquiries or issues, feel free to contact us here: https://www.fullhouse.sg/pages/contact-us We look forward to serving you again, have a wonderful week ahead~

Posted 3 years ago

“Poor finishing worksmanship”

Posted 3 years ago

Hi Teri, thank you so much for letting us know of this matter, we'll feedback this to our team so we can look for more solutions to improve. If you have any further inquiries, please don't hesitate to contact us here: https://www.fullhouse.sg/pages/contact-us Have a great week ahead~

Posted 3 years ago

“The company should relook into their after delivery service. I am still waiting for the customer support to get back to me regarding the TV console despite leaving voice messages.”

Posted 3 years ago

Hi there, we're sorry that you're facing this issue. We seek you kind understanding that it will take us 1-3 working days to process with your servicing request. Could you kindly fill in our servicing form here: https://fullhousesg.typeform.com/to/vWtShn or send us an email at help@fullhouse.sg so we can look into your matter further. Have great day ahead! :)

Posted 3 years ago

“Delivered on time however disappointed because coffee table came with one side swollen with what looks like to be water infiltration. Too bad, I wanted to get more furniture there as I neeed a dining set but now I am hesitant.”

Posted 3 years ago

Hi P.Hem, thank you for giving us a review. We're sorry that you've received a defected item. We want to know what happened and how we can fix it. Could you perhaps fill up this form to let us know more information? https://fullhousesg.typeform.com/to/vWtShn Our team will get back to you in the next working day to assist you with regards to this. Hope to hear from you soon!

Posted 3 years ago

“Delivery is smooth but sofa came with wrong color stitching. Supposed to be white stitches but came in black.”

Posted 3 years ago

Hi Celester, we're very sorry to hear this. Our team has looked into your case and we are deeply sorry for the mistake that we've made. As we're working on compensating you, we hope you do give us another chance for us to make things right.

Posted 3 years ago

Fullhouse is rated 4.7 based on 503 reviews