Login
Start Free Trial Are you a business?? Click Here

Furniture 123 Reviews

4.5 Rating 5,916 Reviews
87 %
of reviewers recommend Furniture 123
4.5
Based on 5,916 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Get Answers to Your Questions
Ask a question and get answers from people who are customers of Furniture 123.
Read Furniture 123 Reviews

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

How quickly does Furniture 123 resolve customer queries?
(1 week ago)
Greater than 54% of reviewers feedback is Furniture 123 resolves customer queries within an hour.
(1 week ago)
94.57%
Industry Average
Sent for a fabric sample for an ottoman on the Sunday to match a bed I had .I received it on the Wednesday ordered the ottoman on Thursday and received it Friday morning . Excellent customer service and the ottoman is fabulous. I’m a hard person to please but service was outstanding in this instance
- J Davies
Delivery was on time and the bed I bought is absolutely stunning! I had an issue with one of the pieces being broken on delivery and customer service were on the ball and they sent a new piece within a week of receiving the bed. All very quick and excellent customer service.
- Anonymous
Amazing customer service! The top surface of our coffee table was damaged, they sent another one for free and super fast! The quality is good!
- Anonymous