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Furniture UK Reviews

1.2 Rating 119 Reviews

3 %

of reviewers recommend Furniture UK

Company Reviews

1.2

Based on 119 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Phone:

0800 012 4563

Email:

customercare@furnitureuk.co.uk

Location:

Unit 5, Pennington Close, West Bromwich, Birmingham, West Midlands.
Birmingham
B70 8BA

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Furniture UK 1 star review on 30th November 2021

Furniture UK 1 star review on 28th July 2021

Furniture UK 1 star review on 28th July 2021

Furniture UK 1 star review on 24th September 2020

Furniture UK 1 star review on 12th May 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a bookcase before Christmas. Never arrived! Have tried calling and emailing. Nothing! Wanted to pay by PayPal but they called me to change the item so I paid over the phone so am unable to get my money back! DO NOT ORDER FROM THESE PEOPLE!!!!”

Posted 8 years ago

“This is an AWFUl company. I ordered my furniture, it never came, and now i can't get my money back. This company is obviously still functioning but not replying to any emails and the phone line is DEAD. DO NOT BUY FROM HERE Can anyone help me out? I don't know what to do. I spent £400”

Posted 8 years ago

“if people are going to the police about this company , please go to action fraud as the are building a big case against them and want more people to come forward. thank you . DO NOT TOUCH THIS COMPANY AS YOU WONT GET YOUR MONEY BACK IF YOU HAVE PROBLEMS . AS WELL THE BANKS ARE AFTER THIS COMPANY AS WELL . PLEASE GO SOME WHERE ELSE TO BUY STUFF ,NOT AT THIS COMPANY . THE ONLY PEOPLE THAT GIVE IT GOOD REVIEWS ARE THE PEOLE THAT WORK FOR THEM .”

Posted 9 years ago

“DO NOT BUY FROM THIS COMPANY!!!! Arranged numerous times to have my furniture delivered only for it to not arrive, but was never informed by the company. When I called up to find out where the delivery was I was given awful excuses like "the delivery men didn't get to the warehouse in time to collect the items" or "the items require 2 men to deliver and they didn't realise so they only had 1" Tried to speak to a manager who refused to talk to me. Decided to cut my losses and cancel the order only to never receive the money back. Ended up having to get the bank involved to forcefully remove the money from their account. Worst customer service EVER! No information given even when promised that they would call if the delivery would not happen for any reason, and a manager who refuses to talk to customers!! Don't waste your energy- spend a little more and actually receive your furniture!”

Posted 9 years ago

“I am the same as most people on here. Didn't receive my goods, customer service non existent and website led me to believe payment wasn't complete which it had. Money taken twice through PayPal. Paypal were excellent help and reimbursed me.”

Posted 9 years ago

“Pretty sure they are no longer trading or just getting rid of whatever is left in the warehouse. I order two items; a wardrobe and some drawers. The wardrobe turned up fine (even though I had to ring them to see when it would arrive as they just intended to drop it of whenever, apparently) but not the drawers which I was told were out of stock for 10 days. That period came and went. This was in October. I tried to contact them in January after I'd not received a response to my latest email. Phone goes nowhere, livetalk doesn't work, no response to emails. Fortunately I'd purchase it with my American Express card and Amex were very good and reimbursed me for the price of the drawers I'd never received within a week. DO NOT USE!”

Posted 9 years ago

“There is no option for minus stars. This doesn't even begin to cover it - ordered 2 pieces of furniture in August last year and have received neither. All phone numbers are disconnected and the email disabled. I'm £652 out of pocket despite promises up to November last year that I would have my furniture by the end of December. Liars and thieves - DO NOT ORDER from this company .”

Posted 9 years ago

“ShopperApproved and Facebook links on the website do not work. The Contact Us link never has anyone on line. I wouldn't do business with this company and am suprised that their suppliers continue to do so.”

Posted 9 years ago

“Sherborne Sofas Expensive rubbish very poorly built and an even worse customer service! DO NOT BUY.”

Posted 9 years ago

“Very Poor- NOT TO BE TRUSTED THEY DO NOT DELIVER AND KEEP YOUR MONEY- AM REPORTING THEM TO THE POLICE”

Posted 9 years ago

“Looks like Baumhaus furniture is still supporting this bunch of crooks- perhaps they own it and are or on the scam too- another report to Watchdog and the Daily Mail beckons”

Posted 9 years ago

“The phone number listed on here doesn't connect- neither does the number on their scam website- so whoever's proclaiming they are a 5* company is full of it-”

Posted 9 years ago

“Bunch of midland's- based scumbags- I work for a bank and am looking into how their payments are being processed- we'll soon get them stopped Don't trust them they're are scamming pikeys- I've contacted BBC watchdog this week to I've also requested a meet with their MD- I run a boxing club and would like to get this muppet in the ring if he has the nuts- scumbag”

Posted 9 years ago

“Action fraud are after them and all the other 4 companies that they have. DONT TOUCH ANY OF THEM”

Posted 9 years ago

“Think it is crystal clear that this Company is a scam. Like others I ordered goods which never materialised, but I am fortunate that I paid on credit card, so I will get my money back. Hopefully all the reviews here are the tip of the iceberg, which means that Banks and Credit Card Companies will be going after them big time. Zero sympathy and hope they get the book thrown at them! Gives a bad name to all the other internet companies who are genuine and offer a great service. They should be absolutely ashamed of themselves for that alone!! DON'T TOUCH THIS COMPANY WITH A BARGE POLE AND TELL ALL YOUR FRIENDS!”

Posted 9 years ago

“How can they be great as they are not trading and haven't been for the last 2months..”

Posted 9 years ago

“Does anyone know if this company are still trading?! My feedback is the same as all of the other genuine reviews on here. I believe that the positive reviews are completely faked. I bought 2 items, spending £242.63 on Furniture UK's website in August 2014. The items showed as in stock so I was surprised to receive an email saying they would be 10 - 12 weeks. I could not wait this long so asked for my money to be refunded immediately. One month later, I had still not received the money back so I contacted them and received a reply saying they would look in to it. This week I have been going through my accounts and realised they never paid the money back. Both numbers I have tried to phone cut off straight away and are obviously not connected. I am now trying to go through Pay Pal to get the money back but would STRONGLY advise anyone considering a purchase from Furniture UK.co.uk or their Pay Pal Merchant name 'Retailed Limited' NOT to go ahead with the purchase - It is a scam.”

Posted 9 years ago

“We ordered back in August and were first promised it would arrive in 10-12 weeks. When it didn't arrive we were promised it would be 6-8 more weeks. A third attempt yielded a promise of 4-6 weeks. The pieces never arrived and now the phone number doesn't seem to work and no one answers e-mails. Avoid purchasing from them!!!”

Posted 9 years ago

“Dreadful experience. Similar to those read, furniture out of stock, waited ages, numerous days booked for delivery but warehouse/delivery company also a disaster as dates booked didn't materialise and weak excuses offered. Items finally received and delivery driver rude and unhelpful worthy of my official complaint. Faulty goods, damaged, requested refund and wanted to return goods but no phone calls accepted or emails responded to. Still left with goods I don't want and no response from company to date, 2 months after issues. Don't touch the company or expect goods as described. BEWARE!!!!!”

Posted 9 years ago

“DO NOT GO NEAR THIS COMPANY!! All positive reviews are fake. I, like many, spent £392 on 3 items in November. I was emailed to say one of the products was out of stock but to 'rest assured I will receive further updates'. Weeks passed and I received nothing. All calls went straight to answerphone and emails bounced back. I paid via Visa debit card (Santander) so thought I would have no chance of getting my money back, but I'm so pleased to say that I did! Anyone out there that has been ripped off by these fraudlent scumbags, please know that you can get your money back through the Visa Debit Chargeback Scheme (Visa debit cards only). Just contact your bank and ask to raise a dispute. This was a god send to me and a bit of a two fingers moment to furniture UK :-D”

Posted 9 years ago

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Furniture UK is rated 1.2 based on 119 reviews