Furniture UK Reviews

Name: Furniture UK
Address: Unit 5, Pennington Close, West Bromwich, Birmingham, West Midlands., Birmingham
Rating: 1.22

1.2 Rating 120 Reviews

3 %

of reviewers recommend Furniture UK

Company Reviews

Questions

Metrics

1.2

Based on 120 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

0800 012 4563

Email:

customercare@furnitureuk.co.uk

Location:

Unit 5, Pennington Close, West Bromwich, Birmingham, West Midlands.
Birmingham
B70 8BA

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Furniture UK 1 star review on 4th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered six items of furniture in early-mid July stating a specific delivery week at the end of August - all items were in stock. Received email today saying that they would not be delivering when I had received written assurances that it would be dealt with and my delivery week honoured. Customer services unable to deal with the issue and not able to update on when the delivery will be made. Very frustrating.”

Helpful Report

Posted 10 years ago

“Ordered Barcelona Table & Arizona Chairs on 27/6/14, came into stock 14/7/14. STILL waiting for delivery. Website states 5-10 working days. I've spoken to 3 different agents TODAY, (Joanne, Alexandra & Diana), whom I'm sure are the same person with regards to delivery and they've said they will call courier and call me back. I've had to call back each time today and I am no further to knowing when order will be delivered. I would never order from this company again.”

Helpful Report

Posted 10 years ago

“I am STILL waiting for my order from January!!!”

Helpful Report

Posted 11 years ago

“Very poor experience Bought an Amalfi wardrobe. Advertised as waxed pine. Came with undeniable oak stain. Furniture very poor quality. Wood split fitting the screws. Both side panels were unfinished with rough patches of unstained wood. Some pieces didn't fir properly. Contacted customer who, quite frankly, were vaguely apologetic but generally uninterested and dismissive. Warning; Think before you buy from this site. I cannot help but wonder if this review will be deleted.”

Helpful Report

Posted 11 years ago

Dear Tony Hagerty, We are very sorry to see that you’re shopping experience and goods are not to your satisfaction. We have sold the Amalfi Furniture Range for the past 4 years and we had very little complaints, mostly about the assembly and not about the quality of the product. The product is made by a well know manufacturer with years’ experience in the industry. Looking into your order I can see that our customer service assistants have been polite and apologetic. You initially called us to let us know about this and then emailed us. You informed us that you already assembled the items and are unwilling to wait and have them replaced. Once again, please accept our apologies. We are happy to offer you a voucher code should you wish to accept it. Kind regards, Aron Customer Services Manager 0800 012 4563

Posted 11 years ago

“I placed an order over the telephone because of where I live you charged me extra carriage. The uk carriage and an extra £20. Your procedure for taking the order was very very slow. Your employee would not listen and talked over me as I spoke. I had to ring back with the card number and lost my cool as a second employee answered and seemed more dense than the first and would not listen either. The order was taken and the creditcard debit confirmed and the deal was complete. Then after going through all this and some of the time whilst I walked through lashing rain and dark I got home. Your staff member rang again with the news that my item was not in stock after all. I shall not buy anything from you again. I prefer to speak to someone with a proper BBC english accent if they are in England or a regional accent whish is to be encouraged too just as I would try to speek French to a French person if I was on holiday in France. I learnt this at school.”

Helpful Report

Posted 11 years ago

Thank you for your taking the time to write a review. We apologies your shopping experience was not pleasant as we would have hoped. Telephone orders can take a few minutes as we need to locate the item you are interested in, ask for details such as name, address, delivery instructions. After an order was placed onto our content management system, we need to access the secure payment terminal provided by the bank. Here we require the card details, address where the card is registered. It takes less to place an order online. The option is always with the customer. We also apologies the staff were not to you satisfaction. Your order has been cancelled; please note we did not charge your card. Should you wish to discuss further kindly call us on our free phone number and happy to work with you on resolving this situation, a discount can be offered for the inconvenience caused. Kind regards, Daniel - Furniture UK

Posted 11 years ago

“I have cancelled my order after chasing the delivery twice to be told that you cannot get my table. I want my money back immediately, I have no confidence at all in your business.”

Helpful Report

Posted 11 years ago

Dear Mr Buckler, Please accept our apologies for the inconvenience caused. The item you purchased was in stock, the courier collected and delivery was planned, however, the courier damaged the item whilst in their possession. That was the last item in stock therefore we did not have a replacement to send out. A new batch is expected to arrive in stock. We are happy to offer you a reduction in order to make up for the inconvenience caused. A full refund was processed already. Kind regards, Daniel - Furniture UK

Posted 11 years ago

“I ordered a piece of furniture and was informed that it was in stock and would be delivered. 10 days later after chasing the customer service department, I was told that it was a "made to order item" and that the supplier could not supply for some made up reason. This is clearly a re seller outfit that just takes your order and then tries to get the stock from a proper supplier once they have taken your cash. That is why they need a comedy 7 to 10 day delivery window. It does not take 10 days to pick a piece of furniture from the warehouse and put it on a vehicle after all. Don't touch thus outfit, they are not what they pretend to be. I have been lied to in writing, what a bunch of cowboys.”

Helpful Report

Posted 11 years ago

Dear Sir/Madam, Please accept our apologies for the inconvenience caused. At the beginning of the year we do experience certain delays. All suppliers/manufactures we work with shut their warehouses from 20th of December to 6th of January therefore the first 2 weeks of the year are very busy indeed. Please let us know your order number or name so we can update you accordingly. Kindly email customercare@furnitureuk.co.uk or call our free phone on: 0800 012 4563 Diana Customer Service - Furniture UK

Posted 11 years ago

Furniture UK is rated 1.2 based on 120 reviews