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Furniture UK Reviews

1.2 Rating 119 Reviews

3 %

of reviewers recommend Furniture UK

Company Reviews

1.2

Based on 119 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Phone:

0800 012 4563

Email:

customercare@furnitureuk.co.uk

Location:

Unit 5, Pennington Close, West Bromwich, Birmingham, West Midlands.
Birmingham
B70 8BA

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Furniture UK 1 star review on 30th November 2021

Furniture UK 1 star review on 28th July 2021

Furniture UK 1 star review on 28th July 2021

Furniture UK 1 star review on 24th September 2020

Furniture UK 1 star review on 12th May 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank god this company have gone out of business (not surprised though). Same as most other reviews - no delivery, and unable to speak to anyone to get updates or refund. Luckily I'd paid on credit card so claimed back through there. Now ordered same furniture cheaper on another site (hopefully with more success!).”

Posted 9 years ago

“I'm in they same position as everybody else. Order never arrived tried without success to get a refund. Just checked on Companies House. They have gone into Liquidation. CT. Herts”

Posted 9 years ago

“I have been waiting on an order since 6th July-told many times that it will be here in 2-6 weeks. Gave up about a month ago and asked for a full refund and conveniently my emails are being bounced back and any number I call is not recognised or I have to leave a message! I would like to hear from someone if they have been able to get a refund. Really wish I had seen this website before I ordered! Michelle”

Posted 9 years ago

“Do not order with this company. I placed an order over three months ago now, they took the payment immediately but failed to deliver. I sent a lot of emails a few which were responded to with vague promises of delivery some point in the future. Now all emails sent fail to deliver and the contact number goes straight to a generic answer phone. I fear the company is either a giant scam or it has gone under.”

Posted 9 years ago

“paid for bedroom furniture that hasnt arrived, my emails are being returned and no reply off voice mails i leave via the telephone either !!!”

Posted 9 years ago

“Has anyone managed to get a refund from this company? If so how? My order never arrived and refund requested two months ago but no response. Not sure where to go next”

Posted 9 years ago

“Problem with order to start with, as in stock originally then told out of stock! Had to change order and wait for 2 weeks, then a further two weeks! Furniture arrived damaged and I submitted photos and an email immediately. Told the 'management team' were assessing the situation which was over 2 weeks ago! No replies to phone calls or emails to date. Want a full refund and the furniture returned ......... Not an unreasonable request for faulty goods. Very dissatisfied indeed. Delivery company unreliable and the driver very rude. Not a company worth shopping with. Pity I had not read the reviews in time.”

Posted 9 years ago

“Company is a joke. No doubt I won't see my order or my money back. Phone line goes straight to answer machine and emails I sent are responded to by a brush off. Do not use this company. Imo they are out to fraud you of your money. DO NOT USE THIS COMPANY”

Posted 9 years ago

“Does anyone know where this company has gone . They are not picking the phone up and e-mails get sent back .”

Posted 9 years ago

“How I wish I had seen B Keeling's review. I too have been waiting for a refund since the middle of October. Despite numerous requests I am still waiting. Customer Services seem very helpful and polite but there must be a fault in the accounting system somewhere. (Being generous here!) Another warning to potential customers. Mrs H.”

Posted 9 years ago

“Ordered goods in August, they did not deliver. Cheque eventually came but bounced. Still waiting even though they said cheque had been posted. What a load of codswallop!! After phone calls, e- mails etc I am taking them to court. I will get this "company" closed down. DO NOT USE THEM - THEY ARE FRAUDSTERS AND LIARS!”

Posted 9 years ago

“Do not buy anything from this company, as I'm still trying to get refund after a month and a half . I' m going to have to go to court or go to the furniture ombudsman to get refund bad . STAY AWAY FROM THIS COMPANY”

Posted 9 years ago

“how the hell is this company still advertising they should be shut down!! stole many customer money”

Posted 9 years ago

“Ordered a sofa they said it would be delivered with in 3 weeks . Gave me a delivery date which I took the day off work for , but never turned up . Got a email that evening saying that it was never in stock . They offered me another sofa which I picked one and was told that wasn't in stock . Asked for a refund which they said yes . They said they sent out two cheques ,which never tuned up and then they said they paid it in to the bank and gave a false paying in reference and still fighting to get the refund , as they keep saying that they have paid it in every day .Have also sent letters in to them ,but have had them returned un opened . AVOID THIS COMPANY AT ALL COSTS . Mr Williamson”

Posted 9 years ago

“I received my chest of drawers, but it was markedly different from their website description & photo. They are really evasive and difficult to contact. They lied about not receiving my email and letters. They have failed to collect the item on the arranged day. It is not clear who runs this company, and previous customers received bouncing cheques from them ! Reporting to BBC Watchdog is a good idea.”

Posted 9 years ago

“Oh dear, common theme here. Ordered my bedroom furniture, they took my money by a card payment, then decided half the order was not in stock and wouldn't be for some months. The remaining order was apparently dropped from the lorry and will be months to replace. I need the furniture so cancelled the order. A card repayment was refused, twice I've been promised a cheque in the post, strangely it never arrived. DO NOT BUY FROM HERE”

Posted 9 years ago

“Do not touch this company with a barge pole!!! Ordered a set of draws and after chasing the delivery was given a date. I arranged time off work only to get an email 6pm the evening before to say it was out of stock. Order was cancelled and I was told I would receive a cheque with the refund. That was over 1 month ago. The cheque was supposedly lost so I gave my bank details for a transfer. That was over a week ago (so much for 7 day money back guarantee!!). Whenever I call conveniently no managers are available but they will call me back. Despite a number of further calls still no call back or been able to speak to a manager and still no money....next stop Trading Standards!”

Posted 9 years ago

“bought a Chest of drawer and the delivery was postponed week after week. After cancelling in agreement with furniture uk I am still waiting for the refund by check that is supposed to arrive in the next few days for a month now.”

Posted 9 years ago

“What a rubbish company Would recommend every one buy from some where else other wise you will regret it”

Posted 9 years ago

“I ordered a sofa back in early October 2014 promised delivery within 2 weeks. Now mid November and despite several more promises of delivery nothing arrives. I did manage to speak to someone and ask for my money back but they refused to refund. Do not go near this company!”

Posted 9 years ago

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Furniture UK is rated 1.2 based on 119 reviews