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Furniture UK Reviews

1.2 Rating 119 Reviews

3 %

of reviewers recommend Furniture UK

Company Reviews

1.2

Based on 119 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Phone:

0800 012 4563

Email:

customercare@furnitureuk.co.uk

Location:

Unit 5, Pennington Close, West Bromwich, Birmingham, West Midlands.
Birmingham
B70 8BA

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Furniture UK 1 star review on 30th November 2021

Furniture UK 1 star review on 28th July 2021

Furniture UK 1 star review on 28th July 2021

Furniture UK 1 star review on 24th September 2020

Furniture UK 1 star review on 12th May 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a mirror worth £109 (so not cheap) Never heard from them on dispatch/delivery. Sent them multiple chases - no answer. Tried calling them multiple times - no answer. Now have started the refund process with Paypal. do NOT buy from them. not worth the hassle. They seem like scammer.”

Posted 3 years ago

“I put an order in June online No date of completion Just auto telecast no one ever answers calls. Email auto responder. I called back and got money back. As no delivery”

Posted 3 years ago

“!!!.AVOID AVOID AVOID.!!! Orderd a sofa from Furniture stop arrived damaged sent them the photos they asked for, after countless Emails. Phone calls lost count almost two weeks, of nothing i am now in the process of recovering the money i have payed. Furniture Stop are even going to charge me for the collection of the "DAMAGED" sofa that they sold me,what an absolute joke.! Not even got the courtesy to collect the sofa free of charge. Customer service is a disgrace if you can through that is. 'Do Not Shop' From this Scam of a company and dont be taken in by the Review on therr sight all fake.”

Furniture UK 1 star review on 24th September 2020

Posted 3 years ago

“very poor customer service, quality not as described and missing items that they are not willing to send or offer to refund! absolute joke, not a happy customer, guess what... they don't even care! fraud company stay away from it! disputing the sale with Paypal let us see where this gets us! I would not recommend buying from this fraud company to anyone. save the hassle and shop elsewhere for better quality and service.”

Posted 3 years ago

“I ordered a piece of furniture that they advertise as in stock, but it never arrived and they have been almost impossible to get hold of. I did manage to get one email reply, but again they lied on a delivery date. These folk are without doubt committing fraud and I will report them for it and start a court small claim. Do not even be slightly tempted to use them”

Posted 3 years ago

“Looking at the reviews I feel fortunate to only have lost £17. I ordered and paid for a bird bath which never came. You CANNOT get through to this company. The phone is constantly engaged and they don’t answer emails. I will be reporting them for fraud.”

Posted 3 years ago

“We purchased the Juliette range, side tables, chest and bed. The bed was an off white and did not match the drawers. We had this collected to be replaced and waited two weeks. The second came and it was a pearl white, again not matching, had to wait two weeks for replacement. The third replacement has drip marks, had to wait two more weeks. The fourth attempt, the bed did not even fit together. We ask for a full refund on everything bought as I was sleeping on a mattress on the floor by this time and 6 months pregnant just out of hospital which she new. To top it the good will gesture of compensation from the second time round, she tried to deduct from our refund and made out it was on the T's & C's! It was not on there and they eventually refunded it. Now suddenly we had our refund and she could get the items collected within two days! funny that! Top add to it one of the side drawers started to crack. Absolutely disgusted by the female CS managers attitude. I wouldn't have left this review if she had just refunded us all the money.”

Posted 3 years ago

“Thanks to your reviews, I have managed to stop payment to this company, and I too have reported them to the fraud department and trading standards. You should be ashamed of yourself scamming people out of their hard earned money. Remember karma!!!”

Posted 3 years ago

“Awful company, delivered item with 2 key parts missing, making half of the Cabana for the garden un-usable all down one side (50%). Have fobbed me along for over 2 months to wait for more parts, finally admitted no more parts are coming, i want a partial refund (for missing parts) as i had to pay someone to put together and i would need to pay someone to not only dismantle it, but i don't have original packaging over 2 months later and the postage would be exceptionally high. They are trying to not give me any money back and have admitted no parts are coming!”

Posted 3 years ago

“Shame you can’t mark as zero or Less as that is all this scam artist is worth! They are a huge scam they change their name every few months to try and get away from The bad online rep they run monthly competitions on their Facebook page saying you can win a lovely dressing table etc if you like and share their page and that is how they get there followers on Facebook but no one ever wins it cause it’s a scam. I spend £500 with her and recommend her to my friends and family who were also scammed what she does is advertises really nice products and then takes your money and then she goes and find a cheaper option that she gets sent to you which is nothing like what she has advertised! For example she charged me most items for £80 but the items I received were NOTHING like what I brought and once I found the items I received online they were around £15-20 so she makes a good profit on you. She is very clever thou because she knows the system it turns out that when you order something online even if you sent the wrong item your bank cannot refund you or class it as fraud because you was sent SOMETHING! Yes it’s stupid I know but that’s how it works now if she allowed you to pay my card or credit card then it would be different but she doesn’t allow you to pay this way! She sets up an order and send you a link to pay via bank transfer and this way the banks cannot help you. She is very very clever it’s a very organised crime. Her name is Kayleigh Murphy ( she has just announced on her page that the company is under new management called Emma but that is a big lie she did that because a customer found out her name and shared it on Facebook and so now people know who she is she has pretended to sell the customer and rename it but she does this every few months. I have been so polite to her throughout I didn’t even want a refund just the items that I ordered but she has just chose to ignore me and refuses to give me any type of partial refund it is disgusting. She complained on her site for getting abuse from People but what do you expect to receive when you are scamming people? Please be warned They are now called Furniture Universal”

Posted 3 years ago

“These guys have given me terrible and rude customer service blaming the issues on me. In short I ordered two bookcases from them, waited two weeks with no communication or dispatch of the order. I chased them and they replied with a response saying they had issues with the warehouse due to covid which was fair enough. I told them to process the order when the issue was cleared and I would be happy to wait. I get an email on the 2nd of may saying order complete which I assume is them processing the order and sending it to me. What they say that actually means is that they have cancelled my order and that they couldn't take payment because PayPal only allows them to take my money after a month. Allegedly they called me to tell me but I had no missed call or voice mail to tell me. they basically attempted once to get in contact with me about the issue and that's it. I wait another month since the email and start chasing. I called the 2 numbers on the website and neither work. I fill in the web chat form and no response. I send two emails a week apart, no response. Its only when I put up a trust pilot review of one star saying I'm being ignored that they get in contact. I then get a series of rude emails. I've also checked my PayPal account and they haven't taken any money or refunded me, at the beginning of the exchange they said they wouldn't take any money until the order was complete so my assumption was they hadn't taken any money yet as they still hadn't sorted it out. The only thing they have offered me in terms of a resolution was to charge me more for the products i was attempting to buy from them.”

Posted 3 years ago

“Absolutely awful customer service. Item ordered as it stated it was in stock and thrir FAQ stated if ordered before 3pm it would be dispatched the same day. 4 days later I chased up to see when delivery would be as I am working in an NHS emergency hub for coronavirus and didn't want to miss delivery, however I received an email that read quite sarcastic and that customer service was not key to thrir business. Basically I felt like seffan had called me a liar and the tone was awful. Suffice to say I've cancelled my order and hopefully will get a full refund of my money. Will not be buying from here in future”

Posted 4 years ago

“PLEASE don’t buy or send any money to this company or person Kayleigh Nicole Murray as she will take your money no refund and block you. She is a scammer, have reported to action fraud, bank and will be phoning trading standards. Her address on invoice is phoney and does not exist as I have just found out. She will not reply to your emails and if she does she will say your threatening her.”

Posted 4 years ago

“Spent few hundred on 3 items sent wrong one nothing like the pictures advertised and damaged also 2 units 1 meant be high gloss, nope n another unit today dont know wot it is as was waiting on floor mirror all damaged by the way ,messaged and emailed them about replacement / refund now blocked absolutely shocking SCAMMERS DONT BUY learnt my lesson the hard way ,😡 reported to trading standards”

Posted 4 years ago

“Awful customer service, advised 14 days delivery now at the end of 14 days and all they can tell us is it will be with the courier the end of the week. Unhelpful customer service.”

Posted 4 years ago

“No name furnitute - Really bad quality. The leather is falling apart after 1,5 year. The driver broke the sofa during the delivery. The customer service is horrible stay away from them. Refund or replace hasn't been offered. They haven't displayed my review on their website. Absolutely NOT recommended.”

Posted 5 years ago

“Ordered a sofa 30 November and paid in full. Estimated delivery 28 Dec- 2 Jan. Never received. Don't respond to emails, don't answer phone or reply to messages left. I would not recommend”

Posted 5 years ago

“I ordered two sofas. When I got them they looked great but less than 6 weeks later the seats had sunk and the fabric burst at the seams. I was told I couldn't do anything as their warranty is only 14 days. Now they are ignoring my emails. Delivery was great. Came within a couple of days. Trading standards and police for me. Complete scam”

Posted 5 years ago

“Just checked out of curiousity whether this company is still trading. Please please please do not let them steal your money like they did mine. Disgustingly dishonest. Worst online shopping experience ever.”

Posted 5 years ago

“No Name Furniture - NO quality furniture. Absolutely bad experience. After two years of use leather felt apart. Bad customer service. One year imaginary warranty. That’s it! Scraped leather sofa.. Avoid! Amateur cowboys...”

Furniture UK 1 star review on 12th May 2018

Posted 6 years ago

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Furniture UK is rated 1.2 based on 119 reviews