Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,085 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 23rd May 2025

Sharon

Furniture Village 1 star review on 19th May 2025

Kelly

Furniture Village 1 star review on 5th December 2024

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195

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a double mattress on 4th Feb which finally arrived on 1st March. Having paid £20 for the service, the delivery men arrived 2 hours later than advised. Most importantly, the mattress arrived as a king size double as opposed to a standard 4ft 6inch which was what was requested. Having called the store 4 times with assurances that the sales consultant who sold us the mattress would get back, I have now been on the phone to the manager who is refusing to reorder the correct size and who says that if they took the king size mattress back we would have to pay 50% charge - which would be another £200 without them even ordering the correct size for us. We now have a new mattress stuck in our hallway without being able to use it and will have to now order a new bedstead certainly not from this store. On no occasion did the sales consultant reiterate that it was the king-size that he had ordered. I would never go into another Furniture Village and will be advising my friends and family to do the same - customer service is absolutely horrendous!”

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Posted 9 years ago

“I brought a sofa for my son. Took ages for delivery not correspondance from the store. Rude if we phoned them. Written an email to complain to head office and no response there either. Finally deliverrd the sofa but lorry backed into the house and broke the gutting and suprise store wont take responsibility and the warehouse wont respond... never ever would recommend guildford store they fail on every aspect of customer care once they tske your money. This review is just out linning a few problems we have had”

Helpful Report

Posted 9 years ago

Furniture Village is rated 1.3 based on 1,085 reviews