Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,094 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 23rd May 2025

Sharon

Furniture Village 1 star review on 19th May 2025

Kelly

Furniture Village 1 star review on 5th December 2024

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195

Anonymous

Anonymous // 01/01/2019

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“After waiting 3 months for my new duresta sofa and armchair I had the email confirming delivery for Saturday 17th November. I noticed on the link that you click on to confirm your order that my armchair was not on the delivery note. I contacted the warehouse immediately but no answer so I left a voicemail asking for somebody to contact me. Nobody did. I then called the Chelmsford store where I'd placed the order and spoke to jake. He was apologetic and said it was probably just a mistake and the armchair would more than likely be on the van. My delivery was delayed and wasn't delivered Saturday but arrived on time Sunday morning, no problem with delivery guys, they were great, no armchair though! I contacted the store as soon as it opened and again spoke with jake who said he would pass this onto his manager and contact the warehouse and get them to call me as my armchair could still be there. Well it's now 3pm and no phone call again from the warehouse. This is not good customer service... I have paid in full, the best part of £4,000 for furniture I've waited 3 months for and am missing part of. I want this sorted before Christmas as I've got family coming and am a seat short. I love my sofa but would not recommend furniture village to anyone. How does an armchair go missing??? I wish I'd read some of the reviews before ordering from furniture village. So annoyed! I've now got to waste time chasing up my lost furniture.”

Helpful Report

Posted 7 years ago

“I have purchased many items from this store and yesterday I visited the Brighton store with my daughter. Our salesman was Paul and we bought a dining table high backed settle and bench. Paid a deposit and signed Finance papers. This was promised to be delivered before Christmas. This morning she received a phone call saying No worries but your items can't be delivered before Christmas. She had to cancel the order and was informed she would have to drive over to get refund done. On arrival it wasn't Paul who we ended up dealing with. I was told to give him my card and he would set up the refund but that it had to be written on a form and sent off. This wasn't explained to me as I had to pay by the card machine and thought I could get refund on it. He didn't answer my question. We then asked for proof that the finance and refund were done. None of our questions were answered and his attitude was shocking. He then told my daughter not to argue. She moved towards him and said loudly that this was arguing. I am absolutely disgusted with the way he dealt with her and he said he would call the police. She said go ahead. He walked away and shouted Happy Christmas as we left. There were other older staff sitting at desks but nobody tried to defuse the situation or explain your policy in any way. As I said I have bought lots from your store but will never shop there again. I would appreciate it if you contacted my daughter and apologise on behalf of your store. My daughter's name is Louise Stillman”

Helpful Report

Posted 7 years ago

“FV you need to sort yourselves out! 18month old leather sofa that has top coating coming away ( was told by there ‘independent assesor that it was feet- until I pointed out its a recliner so why would it be feet) to which the cause changed 3 times! Also chairs are dipping to one aide and forwards so you end up slipping off them unless you have the recliner up! We have already had one repair on the sofa ( when it was 8 months old ) due to lack of foam in seats and now they have collasped again! Their independent asseaor says its wear and tear - yep in 18 months! I had to go down the route of paying for my own asseaor to come in and chack the sofa- funny hiw he says the foam is desintigrating and the top coating that is coming away could be down to the meather cleaner they supplied me being too strong! He said it is a manufacture issue! I am now taking this further and have got advice feom a laywer who says I can now go for a refund as it is not fit for purpose and has nit lasted a resonable length of time! Do yourself a favour NEVER buy from this company- just look at all the bad reviews!”

Helpful Report

Posted 7 years ago

“Absolutely awful. Lied to us about mattresses being a specific size and have continued to be awful throughout the whole experience with them. They failed to turn up for home visits, failed to have the correct information and failed in attempting to redeem themselves.”

Helpful Report

Posted 7 years ago

“The worse service I have ever experienced I have bought more than £1000 worth of furniture for my house. After 4 weeks of waiting the delivery doesn't have my right furniture. I call and go to the Furniture Village shop right after the delivery left and they lied my in the face they sent the correct delivery. After 1 hour of explanations they realise it were their fault. They reschedule the right delivery for another 2 weeks!!! My old furniture is been taken out of the house as I was waiting the new one. This was unbelievable and embarrassing to leave all your stuff around the house. I don't advise anyone to buy off this store.”

Helpful Report

Posted 7 years ago

“AVOID AVOID AVOID Absolute garbage. Made us wait 3 weeks over the delivery time and the suite broke less than a year in. Opened it up to repair it and found it was made of scrap wood. Leather has split all in all cheap and nasty. £2500 for a cheap and nasty suite. No confidence in this company whatsoever. Would never buy again from this company. Aftercare is rubbish and the furniture is built by incompetent people. DONT BUY FROM HERE. I feel like I have thrown £2500 down the drain. This place is like DFS was 15 years ago. Garbage. Offered us a partial refund of £417 what a cheek !!”

Helpful Report

Posted 7 years ago

“I came into the Peterborough store this evening looking for a sofa , I was approached by someone who worked in there called Christine who was very friendly and helpful and not at all pushy like you get in some other stores . We have ordered our new sofas and were entirely happy with the service we received , thank you”

Helpful Report

Posted 7 years ago

“Order a leather sofa.Did arrived on time,BUT... The quality for the money £1.998 was so poor. It was almost like few different kind of leather has been used in few places,and melted together. It also had few marks,and on ivory colour you can see it straight away. After siting on it for just under one hour my back was killing me,so asked my sister to sit on it,unfortunately same response. Ring the company the next day,ask to arrange return,. Been told that I have to paid 25 %of the value. Arranged to get the sofa to the Milton Keynes sofa myself,used 'man and a van' service,that only cost £60. Need to say,the worse company I have ever dealt with,so avoid it if you can.”

Helpful Report

Posted 7 years ago

“I ordered 2 settees and was told at most 10 weeks delivery, on hearing nothing after this time I contacted the Metrocentre branch and was told it was still in China and would be delayed sometime. I must say the communication of this company is nonexistent and I will not use it again”

Helpful Report

Posted 7 years ago

“Excellent sales service from John Winter, Brighton & Hove Branch. There was no sales pressure,he was so patient,really informative and helpful with our first order with Furniture Village”

Helpful Report

Posted 7 years ago

“Ordered Francesca furniture on 5.8.18, was told 5 weeks for delivery. Did not hear anything so chased up after 5 weeks to be told that my furniture had been delivered and I had returned it because it was faulty. I said that it had not been delivered to me as I was out the country. Phone calls were made and I was told someone would get back time in 24 hours that did not happen. Chased up again to be told they could not get any response from Nottingham delivery depot and that nothing could be done until they had spoken with them. I asked who they had spoken to to arrange delivery, again they could not answer. I had to chase up again to be told that the furniture had not be delivered, I had already told them that. I asked to speak with a supervisor Thomas Payne, I explained how unacceptable this was and that I was sick of making phone calls and people not getting back to me when the say they will. He said he would take a personal interest in this case and apologised for my experience. The way forward was to order again-another 5 week wait. He said he would call me in 5 weeks and once delivered arranged a gesture of good will. Rang Thomas after 3 weeks and he could not remember this case at all, I was furious. Why make promise to take a personal interest and then not remember, I mean really!!! five weeks in I then spoke with Gurdeep who was apologetic. I asked to speak with Thomas who was annual leave for a week.!!! Gurdeep said he would look into my furniture as I still had not got it and he would call me back in 24 hours. No surprise the phone call did not come and I had to chase again, to which point he said he had no reply from Nottingham. I asked to speak with. Manager, no one there so asked for a director. I was told the furniture had come in again and returned for a second time damaged. Eventually Mary rang me and after a frustrating conversation about how inadequate the 4 members of staff I had spoken to are she said we can either order the furniture again or I have my money back. So 12 weeks on, no furniture, I have had to to put other work off in the house and people have got frustrated with me and one big headache and inconvenience. Furniture village offered nothing in return. What a mess. So if you are thinking of getting your Francesca furniture before Christmas which is says it will do on the website forget it. You will potential be left feeling very disappointed and frustrated. Appalling, shame on you!!! They told me my case was unusual but by the look of these reviews clearly not. Go elsewhere, organisations that operate like this with other peoples money need closing down.”

Helpful Report

Posted 7 years ago

“Quality of material sofas extremely poor - seat ruffled up and collapsed after 11 days - same on both - cost £2500, but they are so uncomfortable I’m thinking about binning them and going to Next. We also had to wait 4 weeks longer than stated without being told. When I complained to shop they just said contact customer services. Buyers be very aware!”

Helpful Report

Posted 7 years ago

“Mr and Mrs Harford. Order placed, 6 weeks delivery time that was ok to us. 2 days before delivery we were told a further 3 week delay would be happening. NOT AT ALL HAPPY !!!! Can someone have the decency to contact me on this mobile to explain the reason to me. My wife was told ' there's nothing we can do ' Not acceptable I'm afraid. Mr Lindsay Harford 07825 201833”

Helpful Report

Posted 7 years ago

“Lack of interest in my complaint. Never again.”

Helpful Report

Posted 7 years ago

“I have never seen this much bad company in my life before. We bought a coffee table in 25th August, 2018. They delivered it to us sep,9 and the coffee table top was broken. They took it back and we asked for a new one. They said it may take 2-3 weeks for a new one. We waited for that period but nothing has delivered. They even did not call us about the situation. The sales person named Shahid Abdul always tell us ok I will do my best, I will call you, inform you, will be delivered to you immediately, will ask the warehouse and let you know about the situation bla bla. But he didn't tell us anything. Today we called again. Today is Oct 9., like a joke!! and he didn't call us again. We called again and he said we found a top but we can not find the base. I said is it a joke? and he said it will take again 2-3 weeks. can a delivery take 2 months? I will never ever buy anything from this company again and never get in contact with Shahid. He is just trying to sell, never think of customer satisfaction. Never everrrrrr”

Helpful Report

Posted 7 years ago

“Disgusting. We purchased a leather three piece suite for £5,000 only to find that when you sit on it, the leather all puckers up on the seat and looks awful. Went in to the Reading store to complain and provided them with pictures. We were told we would be contacted. Nothing heard for two weeks so phoned the store who initially said there was nothing recorded on our account but they would check and phone back. Called back to say they had passed info to Customer Care. Phoned customer care who said there were no details on my account but they would check with the store and call me back. Called me back and asked me to send further photos. As a result of these photos and without even sending someone round to have a look, they decided that the problem was with the filling that is not covered under the guarantee. Apparently it is perfectly acceptable to take £5,000 off you and then wash your hands of any problems. Buyer Beware”

Helpful Report

Posted 7 years ago

“We ordered bedroom furniture over the phone only to read the email that was sent for us to check wasn't the same as what was discussed. We were told that it had been amended when we rang again only to find that when the delivery was due nothing had changed when another email arrived with the description of the furniture. After numerous calls to furniture village the bedroom furniture came with the wrong doors. Terrible communication from furniture village. !!!!!!! They can take the whole lot back”

Helpful Report

Posted 7 years ago

“Beware... I am embarrassed I ever stepped foot in this shop... Me and my wife bought a set of sofas nearly a year ago as well as other furniture. The furniture arrived in good condition the sofas did not as this was pointed out to us by the delivery men. In the last year furniture village has Re-ordered our sofas three times and every set of sofas they have tried to send out to us has failed their own PDI checks. We are still without our sofas and it seems they do not want to help us. It is now beyond a joke. It has been and is an absolute nightmare stay away from this company. Spend your hard earned money at a more adequate company ... Thank you for reading...”

Helpful Report

Posted 7 years ago

“Appalling. I wouldn’t buy anything from furniture village ever again; even if they paid for it! Their customer service is shocking, their ability to send out CORRECT invoices for amounts outstanding is atrocious and their response time to complaints is even worse. Even the CEO can’t be bothered to respond. And don’t expect an apology; it’s beyond them. Please don’t waste your time or money here.”

Helpful Report

Posted 7 years ago

“AVOID....recieved my settees in Febuary 18 and now the wanding in the arms has depleted. I contacted them and they were useless hence AVOID....SERIOUSLY....THOSE CHARLETONS ARE NOT FIT FOR PURPOSE...”

Helpful Report

Posted 7 years ago

Furniture Village is rated 1.3 based on 1,094 reviews