Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,094 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 23rd May 2025

Sharon

Furniture Village 1 star review on 19th May 2025

Kelly

Furniture Village 1 star review on 5th December 2024

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195

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Think furniture village must be in some kind of financial trouble, as they are happy taking money upfront for goods but don't turn up on delivery dates arranged. Pathetic excuses given for failing to deliver like, they have'Lost' the sofa in warehouse, then send a text saying they are actually delivering it, then don't turn up. And when you speak to the on line chat they have no explanation for it! So happy to sit on the payment but now lost the goods, how can you loose a sofa, maybe the whole thing is a cover up for going busy! Disgrace this company!!”

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Posted 7 years ago

“I was about to place an large order and quickly asked via online chat why is the discount code they sent me not working. The customer service lady was so rude, telling me I am already getting a great price for a great furniture what more I want. Well, I want great customer service. I dont know why they sent me a £25 discount if I join the newsletter, which then I can not use. I did not proceed with my order, I am going to buy my furniture somewhere else where they do offer me a discount, the customer service is polite and the delivery charge is less than £49.”

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Posted 7 years ago

“We were very well looked after by Aliciya after being to 2 other well known stores and getting fed up with the pushy salesmen. The staff at furniture village are not at all pushy and left us to discuss and reflect before we purchased. Very pleased with everything”

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Posted 7 years ago

“Do not buy from this company. We have had the same problems as everyone else. After sales are totally shocking to the point where something needs to be done about it. They are causing decent people so much stress. You feel like you have been robbed as you do not get the item you paid so much money for. DON'T BUY FROM THEM. Plenty more decent furniture places.”

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Posted 7 years ago

“Damaged products passed off as new and awful customer service The service up to buying a product from Furniture Village Romford is decent. It's what happens after they have taken your money that warrants the one star rating. Was advised that our sofa would arrive within 10 weeks (to expect 8 weeks). Was also advised that I would be kept inform of any delays and that we'd get a call two weeks beforehand to organise the delivery date. Did that happen? Of course not! Over 10 weeks past and no contact whatsoever. I contacted Furniture Village who said they cant help and that I would have to get in contact with the store. After sending complaints, I got a response stating that the sofa was not in the country and would be due to dock in several weeks. If there was going to be delays, a courtesy call/message would have been appreciated but Furniture Village wont bother. They'll miss their own timeframes time and time again and you wont be informed unless you chase. The sofa then arrived torn, uneven with one side several inches higher than the other and the feet misaligned. Furniture Village regards this as within their acceptable limits! Terrible product and the worst customer experience you can imagine. Order no: 269179375”

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Posted 7 years ago

“We took delivery of our purchase from Furniture Village on 30 May 2018 - a Nicoletti Lucano 2.5 Sofa and 2 x matching recliner chairs (salesperson Marian Reed). Overall payment was £5,359.00, including Guardsman Protection Plan (£225.00) and delivery charge.(£49.00) Within one week (6 June 2018) I rang Furniture Village to complain about stretched leather in the seating area of both recliner chairs. Ian Richardson, an Independent Technician from Servico, called to our home on 27 June 2018 to inspect the suite. He concluded that he found no structural or manufacturing defect with it. We informed him that we hadn’t complained about structure or manufacturing defect but had complained about the very stretched leather in the seating area, to which he agreed. We signed his form. He asked if we had been told that Italian leather was soft. We informed “No”. There was also a fault in the padding on one of the seats, he stated that probably something could be done about that. On 6 July 2018 we received a letter from Furniture Village Customer Care Team to say the Technician could find no fault or flaw caused by a structural or manufacturing defect and so the issue we had advised them of was not covered by their complementary 5 year guarantee and sorry for any disappointment. We went into FV and a salesman approached us, took details of our complaint. He said no matter how much money had been spent, i.e. either a little or a lot, he wanted to have happy customers!! He went onto the computer, got our file up, said he had all the details necessary and would get back to us, we were quite rushed out of the shop. He didn’t get back to us. Approx a month later after hearing nothing, I rang FV and was told by another Salesperson that nothing was to be done, also he knew the Salesperson who sold us the suite and said that she would have informed us that Italian leather was soft!!! She did not, we were never ever told. He also said if I wished to, I could get in touch with Citizen’s Advice Bureau or the Furniture Ombudsman. The call ended. I did contact the Furniture Ombusdman in September, but on 22 November, received an e-mail stating that having reviewed our case file, and having weighed up the evidence provided by both parties, there was insufficient evidence to uphold the claim. I was then given other options to take to have the case reconsidered. We would NOT advise anyone to shop at FV, the staff will smile in your face, let you think they are doing something to help you, and then do absolutely nothing if you have a problem. They do everything to cover themselves and not the customer. Customer service is not there!!! We could not be more disappointed with our expensive suite of shabby furniture, which is only seven months old to date. We are not happy customers.”

Helpful Report

Posted 7 years ago

“Stretched leather on seating and back area”

Helpful Report

Posted 7 years ago

“Not only did they lose the sofa I ordered, but they didn’t tell me until I spent 2 days trying to speak to someone. Waited for the sofa all day, then the phone lines shut for ‘training’. Was told I could cancel and get a full refund by the store manager, which I opted for after 4 days of trying to sort it (and having to buy other furniture to sit on as the old sofa was gone because furniture village wouldn’t take it) and the refund has not happened. I will never be using their store again! Awful service; in fact, the worst I’ve ever come across!”

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Posted 7 years ago

“Rubish sofas! I had sofa from here and for 3 years it broke 3 times! I have 5 years warranty and they tell me we can’t replace, we can offer you £175 refund for sofa I paid £1200. So disappointed ☹️”

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Posted 7 years ago

“if you value your health do not order anything from this company absolutely disgusting. This has been a complete nightmare dealing with them”

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Posted 7 years ago

“Still awaiting delivery 15 weeks after ordering. Read the poor reviews before ordering they speak for themselves.”

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Posted 7 years ago

“Ordered several things from here. A glass dresser being one. First one damaged. Had to be replaced and took a month. Second one the drawers had huge chips out. They said they would replace the drawers. The drawers now don’t fit the unit! Person has gone on holidays so zero contact and all in all three months for nothing. Will be asking for a refund. Ordered wardrobe also. One of which had a huge chip missing. So waiting for a replacement door.”

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Posted 7 years ago

“Really pleased with the large home corner sofa. The quality is outstanding. After seeing the sofa in store we knew it was the one we wanted. The purchase went very smoothly online and as for the delivery of the sofa, you will not get better. They keep you informed of the process of the the sofa right down to the whereabouts of the delivery vehicle on the delivery date. The delivery men were very pleasant and they had a lot of consideration for our property. The only reason why I haven’t given 5 stars is because of a very rude member of staff at the Chester store. We bought the sofa online one Sunday evening and we took our friends to the store to see the sofa the following Monday. Upon arrival she was quite pleasant offered us a coffee etc. As soon as I said we purchased it online her attitude changed dramatically. She said we shouldn’t of bought it online as nobody would help us if we had a problem and walked off huffing. I then tried to ask her a question about the sofa and she was very cocky and patronising. My friends were very shocked at her attitude. I was on two minds whether to cancel the order because if this lady. Yes she may not have had the commission but Im still a paying customer with the company and her attitude was disgusting. We seen her 9am on Monday 5th of November at the Chester branch if any of the furniture village bosses see this review. She was the only lady in there. I didn’t get her name. Apart from that I highly recommend furniture village you will not be disappointed in the service they offer. Thanks for reading. Have a nice day.”

Helpful Report

Posted 7 years ago

“I placed an order in May 2018 for a Cressida corner sofa that was supposed to be delivered in Sept 2018. The store forgot to place the order with the manufacturer. There was no communication from the store. I had to chase them for details. Following my calls, I was told that the corner sofa will be delivered around Christmas. Today we received 'the order'...only one armchair...there are 3 more pieces to be delivered. I find this unacceptable and I would like to give '0' stars if possible.”

Helpful Report

Posted 7 years ago

“I posted a long review last month about the execrable service I received from Furniture Village. This prompted a reply from Kieron requesting my order details so their resolutions team could look into it further. That was sent 20th November and I have heard nothing since. Must assume it was a PR stunt to try and make it seem that they care. Just another example of their worsening customer service.”

Helpful Report

Posted 7 years ago

“Ordered a large leather sofa and the staff was really nice and it was delivered fine. However it scratches so easily and was marked in an hour despite being careful. Its now marked all over. We have had a leather sofa before and didn’t have this issue. It’s a thin vaneer of leather. I wish I hadn’t bought it from them - the cost was 1.5K. I don’t recommend buying from this company - poor quality.”

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Posted 7 years ago

“I urge every one Please do not buy anything from them .Bunch of unprofessional people”

Helpful Report

Posted 7 years ago

“I had my 2 new sofas delivered today. They arrived precisely within the time frame detailed at the point of ordering. They contacted us a week before to advise of the delivery date. We told them we’d be out that afternoon, and so they accommodated our requirements with a 2hr delivery window 8-10. They rang at 8am to advise the delivery drivers would be with me in 20mins. The delivery men (Richard and Guy) were very friendly, and professional. My sofa was assembled very swiftly and a full explanation of the controls etc was afforded. They were very careful and considerate of both my home (putting up protective padding on the door surrounds), and my toddler who was eager to help!! The sofas arrived in perfect condition. I can see there are a lot of unhappy customers that have left their reviews but I’m pleased to report I’m not one of them! Thanks Furniture Village Norwich.”

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Posted 7 years ago

“After they failed to deliver my bedside cabinets, I cancelled the order. Now I can’t get my money back, every day I am promised somebody will call me back, but of course they don’t. They refuse to let me speak with a manager. I am now getting American Express to try to get my money back for me.”

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Posted 7 years ago

“Totally disappointed to cancel an order today which was promised to me 5 weeks ago due to a manufacture difficulty. This was also not communicated back to me until I started to chase for the delivery date. Thoroughly disappointed with furniture village and would not recommend them.”

Helpful Report

Posted 7 years ago

Furniture Village is rated 1.3 based on 1,094 reviews