Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,063 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 23rd May 2025

Sharon

Furniture Village 1 star review on 19th May 2025

Kelly

Furniture Village 1 star review on 5th December 2024

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195

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Finally my suite has been delivered, it arrived at approximately 11am today, after returning home from a shopping trip we thought hmmm a nice comfy sit in our new suite, my hubby sat in 1 of the armchairs and after about an hour he got up to get a drink and noticed that the seat cushion material has stretched and has creased into folds, surely 1 hour of sitting in a brand new chair should not have devloped such a fault. I have called the customer service team who have asked for photo,s of the seat and will then decide if they will send a technichian to see if its a manufacturing fault.I reiterate that the suite had been in my home for only 4 hours when this fault manifested its self. Surely this must be a fault at maufacturing point, my hubby is not a big heavy man and could not have caused this stretching. After reading other reviews about this company I wont be holding my breath about getting anything down. What I feel like doing is dumping this suite outside the store and warning others not to even think of spending good money with this shoddy outfit and their shoddy goods.”

Helpful Report

Posted 7 years ago

“Very unprofessional, no customer care and don't feel a valued customer! I ordered wardrobes in JAN and we are now in week 14 and still waiting. Was given a date a few weeks ago for fitting last Friday, only to be rang Thursday evening at 8pm advising the wardrobes are not in the warehouse.... I've been told various stories by the Store, from order being cancelled by mistake.... order found and in the warehouse..... warehouse say wardrobes are still in Germany.... Awaiting an update later this afternoon. My advice to anyone thinking of purchasing goods from Furniture Village should think twice.”

Helpful Report

Posted 7 years ago

“I wish I had read these reviews before ordering a suite from this company, I most certainly would of gone elsewhere. Was told 10 to 12 weeks delivery, thats gone by and we are still waiting, have spoken to customer support who assured me 3 weeks ago that my suite was at the docks waiting on customs clearance, have now been told, thats nor quite the truth as the suite is not due into uk until 8th of may and that delivery will be around a week later, seems the right hand dosent know what the left hand is doing. If all the reviews regarding this companies goods are true we will buying a new suite within months and not years, that will teach me to be more thorough and read up company reviews. Well fingers crossed we will be an exception and get a decent suite.”

Helpful Report

Posted 7 years ago

“Purchased an expensive dining table and sideboard from furniture village Nottingham a month ago and first time entertained guests. It's full of scratches despite having Matt's and coasters on it. Sales repsaid he was the store general manager and said the table was hard wearing, which was both found to be untrue!! Now the store manager is telling me this is normal and is not prepared to take this back! Disgusted with the customer service despite purchasing a lot of items from here. Will not be going back! And customer service team are saying we can't do anything as you have to take this up with James the store manager! Disappointing service.....selling such poor quality tables! And it's obvious the hard wearing u claim is not fit for its purpose! It feels like you are ripping customers off with cheap quality products. Will not keep quiet and escalating this further!”

Helpful Report

Posted 7 years ago

“It's not possible to leave a no star review. We spent almost £3000 on a Salvador Chaise Sofa, a swivel chair and matching stool. The sofa legs broke and almost 5 months later we are still awaiting new legs and joining clips. Their customer service ( if you can call it that) is horrendous. We have referred our complaint to the ombudsmen. Steer clear of this company. I fully expect a prolonged battle with this company and will never buy anything from them again.”

Helpful Report

Posted 7 years ago

“Why can't a reviewer choose no stars? is there a point to these reviews? Does the company ever read them? Respond to them? I posted a review over a month ago that my 93 year old dad's electric reclining chair, that he needs for a bad leg, had stopped working. We reported it at the end of December to FV and it's still not fixed. There have been four engineer visits and the part not ordered for weeks, and now the wrong part has been sent twice! You really couldn't make it up.”

Helpful Report

Posted 7 years ago

“Wish we had read these reviews before purchasing our suite! We purchased a Parker Knoll suite with manual recliners, delivery was very good, within 6 weeks. Delivery 'lads' very nice and careful but on unpacking the suite discovered they hadnt sent the correct bolts to attach the settee...also discovered that the chair and settee were extremely hard to recline. FV were notified right away by the delivery lads and myself...i was promised that admin would deal with it on the monday. When the delivery lads left we realised the feet of the chair were the wrong colour! I rang FV back and reported this as well. Customer service is a disgrace, many phone calls and emails. Had to involve Parker Knoll who were upset about the incidents but said they couldnt become involved until FV had sent a report in. Still no report from them so I rang yet again and was told they had sent report that day...almost 3 weeks since delivery. Finally had a technician come on saturday but no thanks to FV...this was because i recontacted Parker Knoll to ask if they had received the report...they hadnt but they took it upon themselves to send the bolts and correct coloured feet. On saturday whilst fixing the feet on we noticed the lining underneath the armchair is ripped in 2 places. The techinician reported it to Parker Knoll and i received an email monday to say theyve ordered replacement lining and it will be replaced as soon as possible. So, to sum up...do not use Furniture Village for anything, customer service is non existent, nobody is interested and they simply do not care.”

Helpful Report

Posted 7 years ago

“Would be easier to say what went right and that is nothing dont ever use this company bought reclining leather sofa and dining table both arrived damaged 5 separate visits by "engineers" final visit confirmed that recliners were delivered damaged but still took threat of legal action to get any response from the company do not ever waste your money with this company all they want to do is take your money for shoddy goods”

Helpful Report

Posted 7 years ago

“Utterly shocking - incompetent and total disregard for even a basic level of customer service. Having reported a faulty mattress on a sofa bed (metal spring protruding from mattress) we were offered a complete replacement sofa bed. I also raised a secondary claim for a suit that was torn on the spring - the suit claim was paid out but only after chasing and threatening to go to the small claims court. The replacement sofa was delivered and the old one collected. The delivery team failed to secure the bed mechanism and subsequently gauged the wallpaper and plaster in our hallway and stairs. The delivery driver even stated ‘ he was being lazy not fastening the mechanism’. Third claim now raised and we are dealing with the Warehouse Manager ?!?!? Furniture Village send their ‘decorators’ round and we agree the making good and decorating. Decorator’s arrive and state they can touch in the textured wall paper rather than wall papering over. I agree as long as they can match the texture. Suffice to say they filled the wallpaper, did not even sand it and there was no effort to match the texture. Plaster was not filled, paint not cut in so previous colour visible in places, one coat only so old previous colour visible under full light and...... Paint on the carpet, Paint on the decking and brickwork outside. You are incompetent at every level with a complete disdain for you customers. It is with regret that I have to resort to social media and review sites in order to be heard.”

Helpful Report

Posted 7 years ago

“Poor quality sofa with "puddles", dressing issue and too soft cushions, unlike in the shop, within weeks from delivery. Getting out of shape within 3 months. Staff in the shop friendly to sell, but neither them or the Customer Aftercare feel any responsibility towards the defect. Overpriced poor quality and no guarantee followup.”

Helpful Report

Posted 7 years ago

“I am a previous employee of the reading branch ,the furniture gets damaged a lot and it was my job to repair it, I was giving wax to fill chips and damages in the wood and colouring pens to colourer in the scratches in the leather I was over worked and didn't get payed nearly 2 k in wages at the end. I wouldn't recommend the furniture village to anyone horrible place to of worked and they don't care.shop elsewhere”

Helpful Report

Posted 7 years ago

“I bought a side board in December from slough on my credit card. 3 attempts to deliver. 1st attempt they said we won’t take it to your 1st floor and they declined the delivery without even coming to the property. Second attempt the side board was so badly damaged that the loaders just put it back in the van before even getting it inside my house. 3rd attempt loafers wanted me to sign a disclaimer that I would be responsible for damages to my property or the sideboard in the attempt to install. Still waiting for an answer from the store manager (who actually advised me not to sign the disclaimer as he had never heard of this). Still paying interest on my credit card. And lost 3 days of my holiday.”

Helpful Report

Posted 7 years ago

“bought 2 leather settees in june 2017, rang furniture village in march 2018 as one of the cushions is sagging. engineer came out and said it was not structural so received letter from furniture village stating that cushions sagging is not covered by warranty. it's due to ware and tear. doesn't say much for the padding in the cushions as there are only two 70 year olds sitting on these settees, none of us are overweight, we rotate the settees monthly, we have no grandchildren jumping on them, so can only assume whatever padding is in the cushions is poor quality. would never buy from furniture village again.”

Helpful Report

Posted 7 years ago

“Purchased mattress. The on-line price was far cheaper then in-store. When I contacted the store they said it was an error ! Very disappointed :-(”

Helpful Report

Posted 7 years ago

“The after sales service is almost non existent My sofa was under guarantee and broke before the warranty ran out and when I called furniture village I was put on hold for ages then they said they would send an engineer out. They failed to call me back with a date and over the next 3 weeks or so I had to call them several times as they would not call me and this cost me over £20.00 in access charges and premium call charges. I would never buy from them again.”

Helpful Report

Posted 7 years ago

“Furniture damaged on delivery, now they say they can't fix it and want me to accept paltry compensation. Absolutely appalling customer and aftercare service. Don't buy from them.”

Helpful Report

Posted 7 years ago

“Ordered and paid for one chair 29 December 2017, told 10 week wait. Ok. A long time but willing to wait that time. Looking forward to early March should get chair. Had phone call, sorry delay in container coming from China, delivery now end of April. Today we get another call, sorry further delay chair will not be delivered now until end of May. 5 months before I get my chair and yet F V have had my money since end of 2017. If I had known it was coming from China I would never have ordered it. It would be quicker to get one from the moon. Really upset about this. Will never buy from them again.”

Helpful Report

Posted 7 years ago

“After receiving excellent service at the Bristol Furniture Village store we are extremely disappointed with their after care service. We purchased a 2 seater and 3 seater Wilton sofas at a cost of £2050.00. We had them delivered and signed to say they were not unpacked or checked due to us moving house. After moving and unpacking sofas we noticed one of the seat cushions on the 3 seater had a patch that was a lighter shade of grey. We reported it to the after care team. An independent assessor came at 07.30 on a Saturday morning when it was still dark. He proceeded to tell me he was early so he could get finished for the day! He took photos of the seat cover using poor lighting from wall lights in our lounge. I said at the time I wasn’t happy with the photos. I then received notice from the after care team with a copy of his comments and photos which looked pink due to poor quality and lighting. They said in their opinion it was not a manufacturing fault, he had said it looked like we had spilt something on it and had rubbed the fabric. We had taken out Guardsman protection for the sofas at a cost of over £200 so no way would we attempt to ‘rub’ any kind of stain!!! This was all in his opinion not actual facts!! We were told as the sofa was not checked within a certain time period they were taking into account his comments and said it was not a manufacturing problem and would not replace the seat cover. I am absolutely disgusted at their response after spending so much money on a beautiful sofa that I feel really let down with. The cost for me to purchase a 3 seater cushion cover is £125.00 which I am truly disgusted with. We are in our lovely new home with our £2050.00 sofas but extremely unhappy!!!!!”

Helpful Report

Posted 7 years ago

“Poor after care”

Helpful Report

Posted 7 years ago

“Don't ever buy anything with a moving part from Furniture Village. Their repair service is complete and utter rubbish. My brother and I bought a very expensive chair for our 93 year-old dad who has to keep his leg raised when sitting down. we thought that an electric chair would be ideal. It broke down in December, only a few weeks after buying it, and they still haven't fixed it! They actually phoned our 91 year-old mother at 8 o'clock one night to get her to authorise them to order the new motor! It's under warranty - they should order it! Their technician/repair man should carry them in his van! There are only a couple of moving parts that could fail! At last, we heard from a third party that a technician was going in today to fix it. It turns out it's the same person who went originally to diagnose the fault and he still hasn't got the right new part(s) in his van! Absolutely appalling customer service..................*************”

Helpful Report

Posted 7 years ago

Furniture Village is rated 1.3 based on 1,063 reviews