Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,071 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 23rd May 2025

Sharon

Furniture Village 1 star review on 19th May 2025

Kelly

Furniture Village 1 star review on 5th December 2024

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195

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“just thrown out a sofa that was £1100 ,three years old but was knackered after 3 months . it was delivered damaged and by the time the replacement came it was obvious it was not going to last very long . foam is poor quality and collapsed after a few weeks , coating started to peel (it was supposed to be semi aniline ) . awful company to deal with i would never buy off them again. i don't even think it was real leather all over .”

Helpful Report

Posted 6 years ago

“Furniture arrived after the date quoted and when unpacked it was faulty. No apology and still no technician visit to repair job. Confusion as to money paid and full bill for item never received. They are a very slippery company and will never deal with the Hove branch again.”

Helpful Report

Posted 6 years ago

“My unit is 9 months old and the springs are showing through the back arranged a visit today from useless home serve. The technician took one photo then went to his van rang Alan his regional manager whom said it was not a manufacturer problem just the material settling down! Left an ansaphone message for furniture village to ring me on a 2hr call back at 12 09 messaged the head office and received a reply 16.20 to say the administrator was on her way home!! Next stop the furniture ombudsman”

Helpful Report

Posted 6 years ago

“So annoyed and disappointed with Furniture Village (FV) ; Paid £3700; had furniture c8months; seats collapsing; leather coming away from controls +; Customer Service ineffective & fixated on re-dressing issues from the start without looking at photos or reading concerns. Directed FV to issues with two seater sofa and chair; FV sent out man just to deal with settee and not chair {despite saying to the contrary}. Man did report on chair and identified issues, which FV have ignored. Even complaint to CEO was not acknowledged. Will never use again. It’s curious how furniture displayed in shops appears to have more padding 🧐”

Helpful Report

Posted 6 years ago

“Awful customer care . Bought comfort range sofa and chairs . So uncomfortable ! Told to give it a couple of months, given it three still awful. Nothing can be done apparently £2400 down the drain. How can they get away with this?”

Helpful Report

Posted 6 years ago

“ORDERED TWIST COFFEE TABLE THAT WOULD MATCH SIDE TABLE WE ALREADY HAVE. THE TABLE THAT THEY SENT DOES NOT MATCH THE PICTURE ON THEIR WEBSITE CONTACTED THEM TO STATE THIS BUT ALL WE GOT WAS THAT THEY WOULD ACCEPT IT BACK MINUS A £75 DEDUCTION FOR COLLECTION. IT ALSO ARRIVED PLAT PACK WHICH WAS NOT IN THE DESCRIPTION OR WHAT WE PAID FOR EXPECT FULLY ASSEMBLED AT THE COST THEY CHARGED. AVOID”

Helpful Report

Posted 6 years ago

“We ordered two cream leather sofas which are recliners. The leather on them is different shades and we were told they were being replaced at the beginning of May. Not heard a thing and no call backs when we left a message!! Customer service is appalling.”

Helpful Report

Posted 6 years ago

“TOTAL COWBOYS please avoid, what an outfit total disregard about any complaints NO FAULT FOUND when our chair has totally collapsed.Looks like court action is our ony option,we are both elderly but makes no difference to them. Get stuffed, up yours, is there true care policy.”

Helpful Report

Posted 6 years ago

“The worst customer service ever! If you have any complaint or question about a store purchase do not expect Furniture Village to acknowledge emails, letters or phone calls. Their approach to any concern raise is total silence. Even the CEO ignores personal emails. Our goods were long overdue to furniture Village overstocking their warehouse but did they admit it? No. did they try to blame the supplier? Yes. They totally ignored all attempts to find out why the delay and when we could expect the goods preferring in the end to leave all communication to the supplier.”

Helpful Report

Posted 6 years ago

“Bad bad bad”

Helpful Report

Posted 6 years ago

“Still not received our cushions ordered last October 2018”

Helpful Report

Posted 6 years ago

“Ordered a pair of cushions and a sofa last October the sofa was delivered minus cushions have sent so many emails since then trying to get them all I get is one excuse after another like we are re ordering them - we are still looking for them- we are stock taking but will look into after this .”

Helpful Report

Posted 6 years ago

“We spent over £2400 last month on a pair of ‘ultimate TV recliner chairs ref. NC 862C. One of them is completely lopsided making it impossible to balance even a cup of tea on a laptray. When sitting in it you are automatically revolved round 45degrees. I am only average weight- nine and a half stone - so I don’t feel that my weight is causing a problem. Furniture Village sent an engineer round who agreed that the chair was not fit for purpose but said there was nothing wrong with the reclining mechanism. Furniture Village have therefore ‘closed the case’ in spite of having agreed from my picture that the chair is faulty. I would seriously advise anyone not to shop with them if this is an example of their honesty and customer care. Obviously I am taking this further but I would not want anyone else to go through this treatment. I would rate my experience as a 0 if there was that option.”

Helpful Report

Posted 6 years ago

“We have purchased over the past twenty years from furniture village, all is excellent until you need to deal with customer care. They are ineffective and rude. I will never buy from Furniture Village again and would not therefore recommend them to either my family or friends.”

Helpful Report

Posted 6 years ago

“We have bought many items from Furniture Village, Solihull and the Sales Staff have always been very helpful. However, if you have a problem the Customer Service Aftercare Team is shockingly useless. They would rather lose your custom than come to a satisfactory resolution. In dealing with our 2-year old broken dining chair we have spoken to over EIGHT people, all of whom have been unhelpful, ignorant of their own products and have given us false information. We were promised a replacement dining chair. Having been given a delivery date, I took the day off work to receive it. On the day I had to phone up to get a delivery time, only to be told it had only just been delivered to the warehouse! On chasing delivery again, I was told the chair had been discontinued!! As other people have also found the 10-year guarantee doesn’t apply, as Furniture Village write off the chairs over 6 years. I have had no apology for the time and effort wasted or for the fact that my chair broke. I have dealt with at least 8 different people on the Customer Service Aftercare Team, none of whom seem to bother reading the chain of emails or notes before replying to me. Furniture Village have great sales people but heaven help you if you have a problem because the Customer Service Aftercare Team certainly won’t!”

Helpful Report

Posted 6 years ago

“Avoid the Brighton store, purchase online if you have to Ordered a mattress from the Brighton store 3-4 weeks ago and it was delivered today - I called up (within 30 minutes of receiving it) and asked to return it (it's still in it's original packaging and unopened) and I was told by John in the Brighton store that I couldn't return it because their terms and conditions don't allow returns for anything other than damage. I spoke with their online division on the phone and they said they would accept returns for any reason within 14 days but they have no power over the stores. Seemingly the stores can make up any unreasonable Ts&Cs they want and you don't have any comeback. I would strongly advise that if people really need to purchase from Furniture Village they use the stores (particularly the Brighton one) purely as a means of looking at what they want to purchase. Then order it from the website where you get a lot more legal protection for your purchase and aren't dealt with rudely by store staff like John.”

Helpful Report

Posted 6 years ago

“I put a deposit down for a sofa which I had to go home and measure up for. The woman who served me said I can just call her and if it was no good I can get my deposit back. I called her the following day as the sofa wouldn’t fit and turned out she couldn’t authorise the refund it had to be management and that a manager would call me back. The same scenario happened for over a week, calling repeatedly for my refund and being told a manager would call me back, which never happened. I phoned up again with a very abrupt attitude and told them I would march into store for my money back and I’m sure they don’t want a scene caused in their store. Funnily enough, just a normal assistant was able to refund me in the end! Appalling company, appalling customer service, pushy sales people and a nightmare to deal with. I’m glad it didn’t fit to be honest because I’ve heard nothing but bad things about the company since. AVOID this shop.”

Helpful Report

Posted 6 years ago

“DO NOT BUY FROM THESE LIERS!!! 14 weeks ago we visited the store in Wednesbury and ordered some chairs and a table. we were promised delivery within 12 weeks and that the chairs/table would come together on a small van due to restrictions in our area. After 6 weeks the courier called to say they would be delivering the chairs on a large goods van which we had to cancel and arrange ourselves as furniture village were not interested in sorting out their own problem. For the past 4 weeks we've been trying to get a delivery date for the table. This week we've been told the table was damaged and will be delayed, which their head office said wasn’t true, to then be told they have the table but won’t give a delivery date. We've been promised numerous call backs from management at furniture village who never actually call and now we've demanded a refund they insist a manager at the store must approve this but they never have a manager on site (which I don’t believe for a second). I dread to think what would happen if we had any issues in future based on the service we've received so far. One very angry customer!!”

Helpful Report

Posted 6 years ago

“Will never buy from Furniture Village again! I bought 2 sofas from them. First of all, they were delivered to the wrong store, secondly, when the house sale fell through the sofas went into storage for a few weeks until we bought our house, we had never used the sofas and one of them was broken. We tried to report the problem but had to wait 2 weeks before they even made an appointment to come and inspect. When they eventually did send someone to inspect, they were in the house for all of 5 minutes, took over 2 weeks to write a report and put the blame on to us for breaking the sofa. We now have to accept that it was our fault and pay them to come and fix the sofa.”

Helpful Report

Posted 6 years ago

“After so many attempts to get my products delivered which should’ve been delivered 2 weeks ago, I’ve had no decent response and now being told I can’t even cancel the order! I’m going away on Saturday and need it delivered or cancelled before then! For Gods Sake FURNITURE VILLAGE! Have some respect for customers or don’t bother selling stuff and causing so much stress to customers! It takes a lot, to save up money and buy from you as your furniture is expensive, at least have the decency to provide reasonable customer service and delivery! It doesn’t even take this long to buy a house or car! SHAME ON YOU!!! Give me my money back if you can’t meet your end of the deal!”

Helpful Report

Posted 6 years ago

Furniture Village is rated 1.3 based on 1,071 reviews