Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,063 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 23rd May 2025

Sharon

Furniture Village 1 star review on 19th May 2025

Kelly

Furniture Village 1 star review on 5th December 2024

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195

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do yourselves a favour and avoid this company. I’ve just come back from the Purley Way (Croydon) store where I can honestly say I experienced the worst customer service in my 50+ years. We went in this afternoon as I’m looking for a dining table and chairs. Came across a particular one I liked with an option of 4 chair colours but there were no clear signs about how much the table was with 6 chairs. Asked the sales associate who went away to check and came back to advise its £1,595 for the table and 6 chairs. As it was the first store we’d gone in to, we wanted to take a look around at what else was available but before we left I confirmed the price (along with some other details like delivery time etc) and I even went as far as explaining that we are undecided on the chair colour between two; sea green and another reddish colour. The price for the table and 6 chairs was again confirmed as £1,595. After about two hours of looking around in other stores (there are many options in the Purley area) we came back as we liked the unusual colour options of the chairs we’d seen at Furniture Village. The sales associate Amin recognised us and was very friendly and welcomed us back. After much deliberation (and even a family poll!), we decided to purchase the sea green coloured chairs with the table. As we sat down to finalise the purchase, Amin’s face dropped when he realised he’d made a mistake on the price; the £1,595 he’d quoted was for the grey chairs only! He said the price for the colour we’d chosen would be closer to £2k! Understandably, we were not happy as even the £1,595 was slightly above our budget. I asked to speak to a manager, not to reduce the price as I knew they wouldn’t, but to show him the poorly priced and set up of the display. There were no prices for the chairs let alone any distinction in prices between colours. Amin called the manager who was on the downstairs floor and explained the situation. The manager (who I now know is called Jason Body) REFUSED to come up and speak to us! Amin put the phone down and advised that he’s not going to come up. We were aghast! He just point blank refused to talk to us! I have never come across a manager with such poor customer service skills, he’s certainly not worthy of the title manager. Amin was apologetic but there was nothing else he could do. I took photos of the display on my way out showing the set up and labels to put in a complaint but I don’t think there’s any point if they can’t even be bothered to listen to customers in store. As I was heading out I noticed 4+ staff milling around downstairs and only one other customer in store. The place was practically empty and I can’t say I’m surprised. I’m still in shock about what happened this afternoon; 2.5 hours completely wasted. All that deliberation, looking at options available across stores and the disgusting non-service by the “manager” Jason. Hope no-one else goes through what we have today. Do yourselves a favour and avoid this store. Would give zero stars if I could.”

Helpful Report

Posted 5 years ago

“purchased a chest of drawers and bedside drawers and the chest of drawers has started falling apart when its not actually used and there for looks. Contacted furniture village who were trying to do everything they could to get out of it but after quoting the sale of goods act and some notes on their 10 year warranty document they emailed me and confirmed the manufacturer is happy to replace it. Since then they have called me and said its been discontinued now so if i go in store and choose something up to the value of £517 they will send me one of those. (i have this phone call recorded). When i went in to the store i found something similar and asked the assistant to look up my notes and get this one sent to me. At which point the most rude manager came over and had a go at me saying i have damaged the goods etc and it would never be covered under warranty. i told him theres an email trail and phone call recording of this so after trying to call me a liar he said he will check and if thats true they will have to honour it. i asked what kind of timeframe i could expect to hear back from him and he said early next week (this was saturday i went in) about two weeks later after not having any contact i called up to chase and was told by an assistant that the manager had told them to close the claim and told them not to deal with me... They seem more than happy to take your money but no interest at all in sorting an issue with a product that is clearly not fit for purpose with shoddy quality. Wish i went to IKEA and saved a grand. Currently looking into help of how i can take this further and it seems Furniture Village have been reported on watchdog for breaching the sale of goods act on multiple occasions. Just embarrasing that a large company has managers that speak to you like you're a child, in fairness to the rest of the staff, they have been polite at all times just following their managers instruction. If you're looking to purchase any furniture, please do not use Furniture Village. IKEA quality for 4 times the price...”

Helpful Report

Posted 5 years ago

“Do not buy from here!! I have sat and waited all day for a delivery only for the driver to drive past & tell me that he’s been asked not to deliver because there has been an issue with their finance team. After multiple calls & conversations, me being on hold, I am told that despite me waiting in all day, they cannot find the postcode & therefore have moved to other deliveries & will not be delivering to me! So not a finance issue but not being able to follow directions. Having spent thousands of pounds in Friern Barnet store, I work abroad & have travelled back to the U.K. especially to receive the delivery - I am appalled. The lady in store dealing with existing orders was great but seemingly the warehouse of control of orders on the road. I now have to wait at least another week for a bed to sleep on and a sofa to sit on & will have to reschedule my work flights again, at me expense. Appalling!”

Helpful Report

Posted 5 years ago

“A gap in the middle of my sofa is huge.One part sits higher than other.Store manager in Peterborough is interested in profit only. All I need is to send technician and sort the problem. Answer-NO £2000 down the drain. Be warned. AVOID AVOID AVOID AVOID”

Helpful Report

Posted 5 years ago

“Just now Staff at shop great but delivery side… Staff at shop great but delivery side is very bad . driver came took photo of house buy time i came down at door they went away.phone customer service they were not helpful and took driver side and we want to cancelled the order thay wanted £1000 for cancellation fee.that is 25% of order. Before any body order ask them what they will charge cancellation fee in case you not happy with service.we were loyal customer and bought all our beddings and furniture and all but not any more.”

Helpful Report

Posted 5 years ago

“Everything about our experience of buying sofas from Furniture Village has been appalling. We are still waiting on various issues to be resolved months after buying them. They will take your money and leave you with very poor quality products and beyond belief truly appalling customer service afterwards, you really don't need the hassle, shop elsewhere!”

Helpful Report

Posted 5 years ago

“Purchased Piccolo Corner Sofa in May 2019 - now to my regret -Two issues with the sofa which have been examined by their appointed sub contractor yet still no action despite three visits and umpteen phone calls which they never respond to. FV hope by not calling back and on my visits making promises they do not intend to keep it will go away. Even if one issue is the failure to fit an item that I have paid for. Only option is to go through legal action.”

Helpful Report

Posted 5 years ago

“Well typical sales staff in the Hull Store only interested if your parting with your money. I was left to walk the full store (clearly they didn’t think I could afford anything as I was in my decorating clothes). I was in the store maybe 15 minutes before I was spoken too. Male and female staff sat at desk catching up on what seemed to be an amusing conversation. Then when I was spoken too the girl had to apologise she couldn’t help as didn’t work in sales, although I did appreciate the only communication I received and the girl was very pleasant she was just wasting her time. I have since gone on to order online and although I didn’t want to due to the Hull Store I fell in love with the sofa. I have called the store 4x to give my feedback but I never get a return call. Well furniture village it’s us little people that keep you in business.”

Helpful Report

Posted 5 years ago

“Don't buy from this company they are corporate thieves. Sell things for extortionate amounts of money and give you no after care after only 4 months of use when things go wrong 😡 They send out so called independent technicians to review complaints but always are held in the favour of FV. Did not expect a £3000 sofa to become unusable within 4 months use of 2 average weight adults. Spoke to FV customer services (Hannah Ledingham) who basically has washed her hands of the situation due to company policy. Lets see if they wash their hands when I involve a solicitor or maybe even BBC Watchdog. One very angry never to use FV again customer.”

Helpful Report

Posted 5 years ago

“Will never buy from Furniture Village again! Bought a new bed frame and mattress from furniture village in October for nearly £2000. Followed all the guidelines but 7 months later found mould on the underside of the mattress. Contacted furniture village who said it must be my fault and have offered no replacement or even as explanation as to how this has happened. Substandard products and awful after sales service. Will not be back and advise anyone to avoid buying from furniture village.”

Helpful Report

Posted 5 years ago

“Very poor customer service - sub standard furniture. I bought a bed for £600 of this company in 2016. A year later the centre part of the bed has broken off and the decorative finials/knobs have come away from their fittings and they claim conveniently it is not a manufacturing fault and is not covered under guarantee. I would never buy anything from this company again. Homeserve their service company was a complete waste of time. The technician Stephen Wilson lied in his report that he explained his findings in full. These cowboys are a complete waste of time, use at your peril.”

Helpful Report

Posted 5 years ago

“Awful customer service, systemic delivery problems and nobody at FV appears to care! First our dining table is delivered to wrong warehouse, 3 weeks later same happens to our sofa. Left multiple messages on the delivery lines, they claim they will ring you back, this has never happens so this morning we visited the store fire an update - awful customer service, will not be shopping here again”

Helpful Report

Posted 5 years ago

“Don't trust anything they tell you on delivery. No one cares once you purchase, wrong warehouse delivery twice ! No one calls back, had to visit store to query what's gone wrong..a VERY SAD STATE...”

Helpful Report

Posted 5 years ago

“All smiles and happy faces before you order but afterwards they don’t want to know, after care non existent. Don’t do what they say they’re going to do, don’t call you back when they say they’re going to call you back. This is all before an item has even been delivered, I dread to think what it’ll be like if there’s a problem with the actual item. Social media a waste of time as they’ll just tell you to call the branch, good luck getting them to answer the phone. Avoid.”

Helpful Report

Posted 5 years ago

“just thrown out a sofa that was £1100 ,three years old but was knackered after 3 months . it was delivered damaged and by the time the replacement came it was obvious it was not going to last very long . foam is poor quality and collapsed after a few weeks , coating started to peel (it was supposed to be semi aniline ) . awful company to deal with i would never buy off them again. i don't even think it was real leather all over .”

Helpful Report

Posted 5 years ago

“Furniture arrived after the date quoted and when unpacked it was faulty. No apology and still no technician visit to repair job. Confusion as to money paid and full bill for item never received. They are a very slippery company and will never deal with the Hove branch again.”

Helpful Report

Posted 5 years ago

“My unit is 9 months old and the springs are showing through the back arranged a visit today from useless home serve. The technician took one photo then went to his van rang Alan his regional manager whom said it was not a manufacturer problem just the material settling down! Left an ansaphone message for furniture village to ring me on a 2hr call back at 12 09 messaged the head office and received a reply 16.20 to say the administrator was on her way home!! Next stop the furniture ombudsman”

Helpful Report

Posted 6 years ago

“So annoyed and disappointed with Furniture Village (FV) ; Paid £3700; had furniture c8months; seats collapsing; leather coming away from controls +; Customer Service ineffective & fixated on re-dressing issues from the start without looking at photos or reading concerns. Directed FV to issues with two seater sofa and chair; FV sent out man just to deal with settee and not chair {despite saying to the contrary}. Man did report on chair and identified issues, which FV have ignored. Even complaint to CEO was not acknowledged. Will never use again. It’s curious how furniture displayed in shops appears to have more padding 🧐”

Helpful Report

Posted 6 years ago

“Awful customer care . Bought comfort range sofa and chairs . So uncomfortable ! Told to give it a couple of months, given it three still awful. Nothing can be done apparently £2400 down the drain. How can they get away with this?”

Helpful Report

Posted 6 years ago

“ORDERED TWIST COFFEE TABLE THAT WOULD MATCH SIDE TABLE WE ALREADY HAVE. THE TABLE THAT THEY SENT DOES NOT MATCH THE PICTURE ON THEIR WEBSITE CONTACTED THEM TO STATE THIS BUT ALL WE GOT WAS THAT THEY WOULD ACCEPT IT BACK MINUS A £75 DEDUCTION FOR COLLECTION. IT ALSO ARRIVED PLAT PACK WHICH WAS NOT IN THE DESCRIPTION OR WHAT WE PAID FOR EXPECT FULLY ASSEMBLED AT THE COST THEY CHARGED. AVOID”

Helpful Report

Posted 6 years ago

Furniture Village is rated 1.3 based on 1,063 reviews